Performance Analysis Flow Diagram Based on Mager & Pipe’s Analyzing Performance Problems Created by Shirley J. Caruso, M.A. ©2013

Directions Click on the arrow that answers each question (or continue to next slide when no answer is necessary). You may start over at any time.

Whose Performance is Concerning You? What’s the Problem? Whose Performance is Concerning You? CONTINUE

What’s the Problem? Describe Discrepancy CONTINUE

Is It Worth Solving? NO Worth Pursuing? YES

Is It Worth Pursuing? Done

Can We Apply Fast Fixes? NO Expectations Clear? YES

Can We Apply Fast Fixes? Clarify Expectations CONTINUE

Can We Apply Fast Fixes? Provide Resources CONTINUE

Can We Apply Fast Fixes? Provide Feedback CONTINUE

Are Consequences Appropriate? Provide/Rearrange Consequences CONTINUE

Can We Apply Fast Fixes? NO Resources Adequate? YES

Performance Quality Visible? Can We Apply Fast Fixes? Performance Quality Visible? NO YES

Can We Apply Fast Fixes? Done

Problem Sufficiently Solved? Can We Apply Fast Fixes? Problem Sufficiently Solved? YES NO

Are Consequences Appropriate? Is Desired Performance Punishing? YES NO

Are Consequences Appropriate? Remove Rewards CONTINUE

Are Consequences Appropriate? Remove Punishment CONTINUE

Are Consequences Appropriate? Is Poor Performance Rewarding? YES NO

Are Consequences Appropriate? NO Are Performance Consequences Used Effectively? YES

Are Consequences Appropriate? NO Problem Sufficiently Solved? YES

Do They Already Know How? YES/NOT SURE Genuine Skill Deficiency? NO

Do They Already Know How? Did It In The Past? YES

Do They Already Know How? YES Used Often? NO

Do They Already Know How? YES Used Often? NO

Do They Already Know How? Provide Feedback CONTINUE

Do They Already Know How? Provide Practice CONTINUE

Are There More Clues? YES Can Task Be Made Easier? NO

Are There More Clues? YES Any Other Obstacles? NO

Person Has Potential To Change? Are There More Clues? Person Has Potential To Change? NO YES

Are There More Clues? Simplify Task CONTINUE

Are There More Clues? Remove Obstacles CONTINUE

Are There More Clues? Replace Person CONTINUE

Are There More Clues? Train/Motivate CONTINUE

Select and Implement Solutions CONTINUE Calculate Costs

Select and Implement Solutions CONTINUE Select Best Solution(s)

Select and Implement Solutions CONTINUE Draft Action Plan

Select and Implement Solutions Implement and Monitor CONTINUE

Select And Implement Solutions Done