Stock Control procedures Perform stock Control Procedures Cert II Floristry
Quality control Establishing quality control procedures Monitoring quality of merchandise Establishing merchandise quality standards with suppliers/buyers
Quality Anything that adds satisfaction for customer Extended vase life Good value Good service Appropriate advice
Key factors Product range and availability Product knowledge Staff contact behaviour Efficient service
Quality service Market research Strategic planning Training of staff, management and customers Measurement, assessment and feedback
Setting standards Attention to detail in the care and handling of plant materials Stringent stock rotation procedures Educated and informed staff Continuous advice to customers during and after service
Attention to detail in care and handling Removing stamens from lilies Dressing roses Stripping aging or damaged foliage Not overcrowding buckets Adding flowers to buckets as one unit Removal of broken or damaged blooms Removal of plastic sleeves Use of fresh and clean wrapping materials Clean buckets
Stringent stock rotation procedures First in first out Procedures for storing plant materials Date coding of plant materials Changing water regularly Communication and recording of stock Daily routines/procedures Cold storage
Educated and informed staff Know your product Seasonal availability Care and handling Vase life expectations Conditioning techniques Appropriate uses Coordinating options
Continuous advice to customers during and after service Care cards Fact sheets Floral preservative Recommendations Product knowledge
Handling of plant materials Flowers should be removed from delivery dock/van carefully and efficiently to avoid damage to flower heads Reduce the number of people handling plant materials Recut and make sure they get into water as soon as possible after delivery to rehydrate Remove plastic sleeves to prevent sweating Re-bunch and wrap to protect from damage Apply the correct conditioning technique to each type of plant material Store all plant materials at appropriate temperatures Keep flowers away from direct sunlight Ensure cool room is at correct temperature
Transporting and packing Ensure the use of clean buckets by grower Use correct packing techniques – graded by weight and hardiness of plant material Package materials end to end Don’t overcrowd boxes
Reviewing stock range Check sales figures Review feedback from customers Keep in close contact with growers or buyers Monitor wastage
Recording processes Staff meetings Wastage records (shrinkage) Customer feedback Communication with supplier/buyer
Fresh product dump form Date purchased Date discarded Flower type Number of stems/bunches Reason for discarding
Reordering Recording processes in place Order forms/inventory control Maintaining stock levels appropriate to demand Communication with supplier/buyer of needs and availability
Flower order/inventory control sheet Variety/colour Qty required Quantity ordered Date ordered Date received Date used by
Additional inventory tips Assign one person to inventory control Do a complete hard goods inventory each year