Business Principles and Management The Manager As Leader Chapter 12 Review Mr. Kretschmer

Business Terms Q: The manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization is known as what? A: Leader

Business Terms Q: The ability to influence individuals and groups to accomplish organizational goals A: Leadership

Business Terms Q: How well people get along with each other when working together A: Human Relations

True or False Q: Leadership is directly related to the success of the organization. A: True

Business Terms Q: This is the ability to control behavior A: Power

Types of Power Q: This type of power comes from the position someone holds in the organization A: Position Power

Types of Power Q: This is power based on the ability to control rewards and punishments. A: Reward Power

Types of Power Q: This is power given to people because of their superior knowledge about the work. A: Expert Power

Types of Power Q: This is power given to people because others identify with and want to be accepted by them. A: Identity Power

Leadership Traits Q: What are the eleven leadership traits? A: Intelligence, Judgment, Objectivity, Initiative, dependability, Cooperation, Honesty, Courage, Confidence, Stability and Understanding

Leadership Skills Q: What are three ways that you can develop leadership skills? A: Classes, On-the-job-training, Videos

Human Relation Skills Q: An awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people. A: Self-Understanding

Human Relation Skills Q: Managers need to know the best way to deal with each individual A: Understanding Others

Human Relation Skills Q: People need to feel that they are part of a team. Example = Wal-Mart's Chanting A: Team Building

Human Relation Skills Q: People need to be satisfied in their work. A: Job Satisfaction

Management Viewpoints Q: This manager believes that workers will not complete their work well unless they are closely managed. A: Employees need to be closely managed.

Management Viewpoints Q: This manager believes that employees generally enjoy their work and that the job meets their personal needs. A: Employees perform well with limited management

Management Viewpoints Q: This manager takes a viewpoint that they will adjust as they approach different circumstances. A: Flexible Viewpoint

Leadership Styles Q: A leader who gives clear, and specific directions to employees. A: Autocratic Leader

Leadership Styles Q: This leader encourages workers to share in making decisions about their work and work-related problems. A: Democratic Leader

Leadership Styles Q: This manager gives little or no direction to employees. A: Open Leader

Leadership Styles Q: This is the most effective type of leader. A: Situational Leader

Employee Problems Q: Can you list the 10 traits that employees prefer a manager to be like? Look at page 310 in your book

True or False Q: The manager should try to help an employee who brings their personal problems to work. A: True

True or False Q: Management should establish work rules in the business environment. A: True

Unions and Policies Don’t forget to read about unions and the work environment.

Any Questions? Chapter 12 Exam next time we meet! Your Assignment = STUDY