415 Innovation Hub & Cluster Project Brian Duffy : Technology Enabled Care and Innovation Programme Manager Glenn Harrold : Service Development Lead (Older People)

Wheatley Group Wheatley is Scotland’s leading housing, care and property-management group. Spans 17 local authority areas across Scotland, providing homes and award-winning services to over 200,000 people.  Firmly rooted in our local communities but use our scale to contribute to national outcomes in our sectors delivering much more for their customers than they could on their own.

Loretto Care – who we are? Subsidiary of Loretto Housing Care arm of Wheatley Support 2800 people weekly, 500 staff 17 Registered services , 62 sites, 10 Local Authorities Housing Support, Care at Home Services Specialist Care Home £ 14.8 million turnover 17/18 93% satisfaction overall for Loretto’s service 92% would rate the service provide by Loretto as good, very good or excellent 93% say their support makes them feel safe 93% say their support has helped improve their quality of life 92% say Loretto is effective at keeping them informed

Our W.E. Care Approach “….we are all about supporting the people we work for to design their own personalised care and support ….we help the people we work for to tailor their service package to their individual needs and the outcomes they want to achieve” The focus of W.E. Care is wellness not illness…. or put simply what people can do, not what they can’t

415 Project 415 Project Our 415 project is one example of Technology and Digital Inclusion Community Engagement and Activity Service First through the door Demonstrator Apartments Our 415 project is one example of how we are leading the way in care.

415 Project : Demonstrator Apartments

415 Project : Community Engagement and Activity Service Referrals Health, Social Work and Housing. Sessions delivered on an individual or group basis Types of sessions have included; the development of a choir, walking football sessions, reminiscence classes and social events. Choir developed for over 65’s, particularly those with chronic obstructive pulmonary disease (COPD).

415 Project : First through the door Pilot of product showed how effective it was for signposting to additional services. 2nd stage development links users location to local assets Users can add their own assets Partnership work with University West of Scotland undertaken to develop this further – in essence this will work throughout UK

415 Project : Technology and Digital Inclusion

415 Project : What difference have we made? For the People We Work For Improved health, wellbeing, supporting self-management and independence Users have positive experiences, dignity and respect Support for unpaid carers Safety of service users Empowerment of users Increased skills in technology and being digitally included Building resilience and capacity

415 Project : What difference have we made? For staff across our partnership agencies Engagement of front-line workers Improved identification process of those in need Delivering on the first two levels of our W.E. Care model and additional support for those with low and moderate needs Provided a tool for delivering on Housing Options for older people Efficient use of resources

Check out our poster… Get in touch: Brian Duffy Glenn Harrold TEC & Innovation Programme Manager Service Development Lead Brian.duffy@wheatley-group.com glennh@lorettoha.co.uk

Tenancy and Citizenship Award Level 2 Our added value : services, products and wraparound Tenancy and Citizenship Award Level 2 Winter Ready Jam-jar Bank Account Housing First Supported Accommodation My Great Start Furnished Lets Welfare and Money Advice Helping Hand Fund Outcome Star Fuel Advice Virtual Home Wheatley Pledge Mediation Silver Deal Click and Connect Housing Options Signposting Home Comforts Employablity Community Mapping Sheltered Accommodation Volunteering Direct Housing Solutions 415 Project Peer Mentoring Translation services Access Modern Apprenticeships Eat Well