SALES RETURN IN AX 2012 SALESPERSON CUSTOMER - MAYANK KUMAR GUPTA SONATA SOFTWARE LTD.

CUSTOMER JOURNEY Fabdeal is a leading e-retailing fashion brand engaged in selling luxury hi–fashion ethnic brand delivering Sarees, Salwar, Kameez, Kurtis, Shirts, Pants etc. A person naming “Mayank Gupta” interested in buying 10 jeans pant worth 1,000 USD each from Fabdeal. He visited Fabdeal website www.fabdeal.com, placed an order for 10 jeans pants & made an online payment of 10,000 USD. Once Fabdeal receives the order, they created & invoiced sales order in AX for 10 jeans pants worth 10,000 USD against the customer, Mayank Gupta. Mayank received all the 10 jeans pants at his address within the specified time from Fabdeal. Very soon Mayank found that 1 of the jeans pant he received is of poor quality, he decided to return it back to Fabdeal & get the cash back for the defected item. He called to Fabdeal customer care & explained his issue/ concern to the executive, executive noted down the customer information and created a return order in AX for Mayank against the corresponding sales order. A salesperson from Fabdeal visited Mayank at his address where Mayank returned the defected jeans pant to the salesperson. Once the defected item reached to Fabdeal warehouse, a valid disposition code is pasted on the item. The same disposition code is updated in AX, correspondingly packing slip is created & invoice is posted against the defected item in AX. Mayank has received a payment of 1,000 USD from Fabdeal to the same bank account from which he made the payment for 10 jeans pant. Now the customer journal voucher is posted & settlement is done in AX by providing the Mayank details i.e. Mayank account no., offset account, method of payment & return order invoice no. The transaction details are updated in AX for Mayank Gupta under Accounts Receivable, correspondingly voucher transaction details are also updated as Mayank account gets credited with 1,000 USD and Revenue account gets debited with 1,000 USD. To conclude, Mayank has received his sum of 1,000 USD from Fabdeal, settlement is done in AX & correspondingly return order is closed.

HOW AX HANDLES SALES RETURN STEP BY STEP PROCESS: Create a Return Order Find the Sales Order Update the Quantity to Return Print the Return Order Register Received Items Post the Packing Slip Post the Invoice Check the Invoice Journal Post the Customer Journal Voucher Check the Customer Transactions

CREATE A RETURN ORDER (Path: Sales and Marketing  Common  Return Orders  All Return Orders) 1. Click the Return Order button in order to place a Return Order 2. Choose the Customer Account “Mayank Gupta” from the dropdown Path: Sales and Marketing  Common  Return Orders  All Return Orders 3. Click OK

FIND THE SALES ORDER 1. Click on Find Sales Order button in order to find all the sales order placed against Mayank in the past by Fabdeal 2. A new Find Sales Order window gets open 10000.00 We can see that only 1 sales order is being placed against Mayank by Fabdeal

UPDATE THE QUANTITY TO RETURN 1. Find the Sales Order against Mayank for which the items needs to be returned back to Fabdeal 10,000.00 2. Mark the lines to return 1,000.00 1,000.00 4. Update the Quantity to Return with 1, since Mayank is unsatisfied with 1 of the jeans & willing to return it back to Fabdeal 3. Mark the items to return, In this case there is only 1 item associated with the selected sales order 5. Click OK

PRINT THE RETURN ORDER 1. Click on Return order button in order to print return order 2. Click OK

REGISTER RECEIVED ITEMS 1. On the Return Order line, Click on Update line button  Registration 1000.00 - 1000.00 2. Enter the Disposition Code in order to decide what should be done with the returned item from physical & financial perspective. Click OK 3. Check the Auto-create box 4. Validate the Register now quantity, this should be 1 5. Click on Post all  Click Close

POST THE PACKING SLIP 1000.00 1. Click on Packing slip button in order to generate packing slip 1,000.00 - 1,000.00 - 1000.00 2. Check the Quantity and Posting check box in Packing slip posting window, Posting check box should be marked  Click OK

POST THE INVOICE (Path: Sales and Marketing  Common  Sales Orders  All Sales Orders) 1. Select the Return order line in All Sales Order form Path: Sales and Marketing  Common  Sales Orders  All Sales Orders 2. Click on Invoice button 3. Check the Quantity and Posting check box in Posting invoice window, Posting check box should be marked  Click OK

CHECK THE INVOICE JOURNAL (Path: Sales and Marketing  Common  Sales Orders  All Sales Orders) 1. Click on Invoice button 2. A new Invoice Journal window gets open Path: Sales and Marketing  Common  Sales Orders  All Sales Orders - 1,000.00 3. Check the amount which Fabdeal has to return back to Mayank once return order gets Invoiced, it shows Mayank should get refunded with 1,000 USD by Fabdeal

POST THE CUSTOMER JOURNAL VOUCHER(1/2) (Path: Accounts receivable  Journals  Payments  Payment journal) 1. Click on New button 3. Click on Lines button 2. Enter the line details 4. A new Journal voucher window gets open. Select the Customer Account Path: Accounts receivable  Journals  Payments  Payment journal 5. Select the Offset account 6. Select the Method of payment

POST THE CUSTOMER JOURNAL VOUCHER(2/2) 7. Click on >>  Functions  Settlement 8. Mark the return order line check box  Click Close -1,000.00 -1,000.00 9,000.00 9. Click on Post button  Post  Click Close 10,000.00 10,000.00 10,000.00 -1,000.00 -1,000.00 -1,000.00 1,000.00 1,000.00

CHECK THE CUSTOMER TRANSACTIONS (1/2) (Path: Accounts receivable  Common  Customers  All customers) 2. Click on Transactions button 1. Select the Customer as Mayank Gupta Path: Accounts receivable  Common  Customers  All customers 3. Mayank received a sum of 1,000 USD from Fabdeal 1,000.00 1,000.00 10,000.00 10,000.00 4. Click on Voucher button

CHECK THE CUSTOMER TRANSACTIONS (2/2) A new Voucher transaction window gets open 5. Mayank account gets credited with 1,000 USD 1,000.00 1,000.00 1,000.00 -1,000.00 1,000.00 -1,000.00 6. Revenue account gets debited with 1,000 USD

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