Overview – Guide to Developing Safety Improvement Plan

Safety Improvement Plan - Overview Why do it? A safety improvement plan helps formalize planned improvement efforts into an on-going safety improvement cycle to address and monitor progress in key focus areas As with other critical performing areas, improving safety performance requires a planned, disciplined and managed approach. This is facilitated from an effective and structured safety improvement plan. Establishes incremental improvement milestones for achievement between the full assessment cycle; Engages leadership to focus on the critical barriers and priorities hindering safety performance; Demonstrates leadership commitment and accountability to achieve planned safety improvement; Provides the means to monitor and review progress on safety improvement efforts; Provides a mechanism to increase employee involvement in safety improvement activities; and, Fosters employee communication by providing a common direction and commitment to achieving safety improvement initiatives. Safety improvement plan benefits

Building a Safety Improvement Plan Mission Principles & Purpose Success Drivers Priority Initiatives Responsibilities Schedule Follow up Desired State Clear direction Leadership expectations Measurement structure Continuous improvement process Current State Honest assessment of the current state Review performance measures Assessment of risk Employee feedback

Preparing for the Plan Consider how the annual plan will be prepared Decide on a planning process? Who will be involved in the plan development Who will guide and champion the effort? Decide when will the planning process occur Annually Comprehensive view after full three-year assessment What help do we need? Key Guidelines Ensure leadership engagement in the plan development Focus on what is important Keep it simple – focus on achieving sustain improvement Involve employee participation Apply a collaborate approach Create buy-in and support Give attention on achieving measurable results Build discipline in execution Monitor and communicate progress

Scan Opportunities for Improvement Sources for Safety Improvement Plan How effective are our leadership practices? What is the current state of our organization culture? How does our leadership and culture impact safety? Enhance leadership & culture How can we strengthen our current safety practices ? What areas do our formal & self assessments show need improvement? What safety best practices can we apply? What are leading safety cooperatives doing that we are not doing? Safety Improvement Plan Address key attention areas (assessment process results) Strengthen safety practices (best practices) What have we learned about the current state from the assessment results? What is our current safety performance and how do we compare? Increase safety knowledge and awareness What are the critical knowledge gaps we need to address?

Key steps for developing a safety improvement plan 1. Recognize opportunities for improvement 2. Identify high level goals 3. Identify and prioritize safety improvement initiatives 4. Organize a plan for action 5. Define a process to monitor progress 6. Communicate the safety improvement plan Key steps for developing a safety improvement plan

Resource support materials Safety Improvement Plan – Resources Static web-based portal Safety Improvement Plan Resource support materials On-line System Leadership Commitment Application On-site Observation Action Plan Template Safety Improvement Plan Link to separate static web-based portal as an optional resource for completing the safety improvement plan Download Save Submit Initial phase: static Future phase: interactive

Annual objectives: what do we want to accomplish for this year? 1 On-line resource tools (or available documented support materials): Guiding questions to help build effective safety improvement plan Example safety improvement plans Assessment summary for possible initiatives Safety system elements and best practices Other helpful links Recommended Format for Safety Improvement Plan (Optional): 2 Three-year goal(s): Strengthen safety leadership culture Enhance safety support systems and training Improve DART rate to below 2 Annual objectives: Assess leadership safety culture Develop and implement a first phase employee safety training program Improve incident reporting and analysis Planned Initiative Owner Timeframe Comments Conduct a safety culture assessment GM and Executive Staff Q1 2011 Seek option ideas from Area Administrator Assess training needs and develop first level safety training plan Operations Manager and Safety Coordinator Q2 2011 Emphasize key safety concepts Analyze DART trends and causes and identify prevention strategies Safety Committee Q3 2011 Gather 10 year history data Design a incident reporting system and process for analysis and follow-up Q4 2011 Encourage employees to report incidents Conduct self assessment targeting line supervisions interaction and coaching Operations Manager Identify other self assessment areas. Broad high level goals covering three-period (to the next full assessment) 3 Annual objectives: what do we want to accomplish for this year? 4 Simple format to outline safety improvement plan initiatives or actions

Key questions to consider for evaluating Safety Culture (DRAFT) Resources: Attributes / questions to evaluate key areas for safety improvement Key questions to consider for evaluating Safety Culture (DRAFT) Do actions and behaviors here demonstrate safety as a core value? Is safety recognized as equal to cost, customer service and quality? Do people feel comfortable approaching a co-worker who is committing an unsafe act? Does it motivate employees towards hiding unsafe behavior or motivate them towards increasing safe behavior? Is it punitive (control emphasis) or positive (people engaged and involved)? Does it focus on mandates & regulations or identifying exposure to risk? Does it encourage fault finding or constructive coaching? Management's actions contribute to a positive work environment. Is top management visibly committed? Is middle management actively involved? Does management takes action when employees express concerns, problems, or meaningful ideas? Do you receive feedback from my supervisor on my safety performance on a regular basis? Is supervision performance-focused? Do front line employees actively participate? Do people perceive they are treated fairly? Safety Culture Front Line Supervisor Safety Committee Tail boards Incident reporting Accident investigation (root cause analysis) Employee engagement HR processes Prevention-based system / processes