Accenture: Reducing Total Cost of Operations and Risk with SAP® Enterprise Support Offerings Company Accenture Plc Headquarters Worldwide Industry Professional services Products and Services Global management, consulting, and technology services and outsourcing Employees 305,000 Revenue US$30 billion (2014) Web Site www.accenture.com Objectives Ensure optimal system performance for IT operations that are “perfect and pristine” Identify data volume management opportunities to reduce total cost of ownership (TCO) Maintain 100% system availability, even during high-volume usage and period-end closing cycles Why SAP® Enterprise Support Expert guidance on best practices for saving time, reducing costs, and implementing and optimizing SAP® solutions Knowledge and empowerment gained through participation in the SAP Enterprise Support Academy program Guided self-service for the data volume management work center through SAP Enterprise Support Academy to enable self-monitoring of data volume growth Benefits Maximize the overall value of the SAP software investment, including SAP Enterprise Support offerings Accelerate knowledge transfer and system optimization to better serve the business Reduce risk by maintaining 24x7 system availability Maximize Enterprise software investments Accelerate The resolution of system issues for 24x7 availability Reduce Risk by meeting period-end closing, regulatory, and customer deadlines Build A strong internal knowledge base for planning and maintaining systems into the future “Our collaboration with SAP Enterprise Support helped identify opportunities and enabled knowledge transfer to empower our organization, reduce TCO, and better serve our business users.” David Diaz, Senior Manager, Accenture Plc CMP31111 (15/05) This content is approved by the customer and may not be altered under any circumstances.