Zebra OneCare™ SV for Printers* A special value level of service — at the right price * Available on most desktop and other printers XX/XX/2017 © Zebra Technologies 2017

Agenda The Issue: the Service Conundrum The Solution: Zebra OneCare SV for Printers Zebra OneCare SV Features Why Choose Zebra as your Service Partner Agenda Confidential: For Internal Use Only

The Issue: the Service Conundrum Your Zebra printers are key to the success of your business …But full comprehensive service may not be required. yet without a service plan… One repair can cost more than the printer — and is often not in the budget Your processes and operations that drive your business may be at risk

The Solution: Zebra OneCare SV for Printers A special value level of service at the right price… Uniquely designed with the features you need at a price that makes perfect business sense. Much more than standard warranty service without the comprehensive coverage you may not need for less expensive desktop printers. …all for a fraction of the cost of a typical repair

Zebra OneCare SV Features

Double the Manufacturers Defect Coverage years instead of 1 2 You'll have peace of mind knowing that manufacturing defects are covered for a full two years.

Coverage for Normal Wear and Tear — and Device Failures Your standard warranty doesn’t cover: Everyday normal wear and tear from worn out keypads to platens Major functional failures that are not associated with manufacturing defects can take your printer out of service — from a malfunctioning display to a main logic board failure No worries — with Zebra OneCare SV, you’re covered.

Cuts Repair Time in Half vs. Per Incident Repair or Warranty 5 days instead of 10+ If you need to send your printer to the repair center, we’ll repair it in half the time… …complete with free return shipping.

Upgraded to 2 Years of Phone Support Zebra OneCare SV Warranty Live agent technical support Monday to Friday 3 Months (General Access) 2 Years (Prioritized Access) Plus, 24x7 access to web-based self-service tools are always available at www.zebra.com/support

A Special Value Optional Add-on: Printer Commissioning Put your printer back into service, right out of the box. We’ll take care of everything required to put your printer back into service the moment you receive it. We’ll configure and load: Label formats Software Applications Your printer is fully staged and ready to go to work — just plug it in.

Zebra OneCare SV At-a-Glance FEATURE WARRANTY ZEBRA ONECARE SV Term 1 year 2 years Manufacturer’s Defects Normal Wear and Tear Not included Included Functional Failure1 Technical Support 3 months: Phone: Monday through Friday Web: 24x7 self-service tools Web: 24x7 self-service tools Return Shipping Ground shipping Return ground shipping included with the option to upgrade to Express Shipping Optional Device Commissioning Not available Optional2 Coverage for functional failures that are not due to manufacturing defects Available in North America, select countries in EMEA, Australia and New Zealand

Why choose Zebra as your Service Partner?

BECAUSE NOBODY DOES IT BETTER Why Choose Zebra for your Printer Service Needs? BECAUSE NOBODY DOES IT BETTER Long proven track record providing services to our customers of all sizes, all around the globe. Unparalleled support direct from the manufacturer: nobody knows Zebra printers better than Zebra. 13