Poor service performance

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Presentation transcript:

Poor service performance Sample Root Cause Analysis Poor service performance Speed Quality Public Service & Engagement Mixed quality applications Low staff morale Process Complexity Inadequate pre-application process Consultation Bottlenecks Poor quality physical environment Poorly designed procedure/ process ‘Over-consultation’ Poor stakeholder communication Fragile Performance Management Paper-based processes Poor Risk Assessment Management Information Poor Website underdeveloped Poor internal info exchange Poor training/ induction Inadequate ICT (UNIFORM) = Key Performance Drivers