New Prescription Drugs Administrator – Express Scripts (ESI) ESI will be the new pharmacy administrator effective 1/1/2018. As a leader in the pharmacy benefits management industry, ESI provides convenient, user-friendly services including: 24/7 customer service availability to members and pharmacists Pharmacists that are available around the clock for medication consultation Enhanced mail order delivery, including extended payment program Mail order cost can be spread over three credit or debit card installments More than 60,000 retail pharmacies nationwide; approximately 36,000 chain and 24,000 independents Members will receive welcome package prior to 1/1/2018 including ESI prescription ID Card and useful information on how to get started using mail order. Note: Plan design will be replicated based on the terms of the collective bargaining agreement

Transitioning to ESI- What you need to know Current Mail Order User Open refills from CVS-Caremark mail order pharmacy will transition to ESI beginning mid-December, and will continue to transition to ESI through second week of January 2018. CVS-Caremark Mail Order pharmacy will continue to fill all refills requested through 12/31/2017 New Mail Order Prescription Eff 1/1/2018 Effective 1/1/2018, you may either use the ESI Mail Order pharmacy or CVS retail stores to fill your 90-day mail order prescriptions. Do not send new prescriptions to ESI mail order pharmacy prior to 1/1/2018.

Key facts and information about ESI By Mail Quality of ESI by Mail Medications You can always count on the quality of the medications that you get through ESI by Mail. They are the same high quality as those you currently use You can always count on the quality of the medications that you get through ESI by Mail. They are the same high quality as those you currently use Special handling of temperature-sensitive medications ESI takes care to protect the potency and effectiveness of your medications. Therefore, any medications that are sensitive to extreme heat or cold are shipped in special insulated packaging with gel packs designed to keep the contents at the correct temperature throughout the delivery process. In addition, you can arrange for these types of medications to be delivered at a time and location that’s convenient for you, thus helping to keep exposure to heat or cold to a minimum. Getting started at ESI By Mail Ask your doctor to write a new prescription for your plan’s maximum days’ supply (usually 90 days), with refills for up to 1 year, as appropriate. Mail your prescriptions in the special envelope that you receive with your enrollment materials or ask your doctor to call 1-888-327-9791 for instructions on how to fax them. If your order is faxed, your doctor must have your member ID number to complete the transaction (Only your doctor can fax prescriptions to ESI).

Frequently Asked Questions You will receive a Welcome Package containing your ID Card from ESI prior to January 1, 2018. If you don’t receive your ID Card by January 1, 2018 and you need to use the pharmacy, you can: Print a temporary ID card from www.express-scripts.com, OR Display your ID card on a smart phone through ESI’s mobile app, OR Call ESI Member Services at 800-551-4136 and ask for the information you’ll need You can always count on the quality of the medications that you get through ESI by Mail. They are the same high quality as those you currently use When will I get my ESI ID Card Beginning November 1, 2017 you can log onto www.expressscripts.com/frontiercommunications: Determine the formulary status of your drug, find a participating retail pharmacy in your neighborhood and learn more about ESI Effective January 1, 2018 log onto www.express-scripts.com and become a registered member, ESI website is available 24 x 7 x 365 for all of your prescription benefit needs Effective January 1, 2018 ESI’s member services representatives at 800-551-4136 will be able to answer questions related to your prescription drug plan. ESI’s member services are available 24 x 7 except Thanksgiving & Christmas. How can I contact ESI