SACRAO 2017 St. Petes, FL It Only Hurts for a Little While: Making Change Less Painful M2.9 Bobbie Brown Monday, February 13 11:00 – 12:00 PM Sawyer Key

Guidebook & Wi-Fi

Introduction This is an opportunity to discuss Change Present change management ideas (already out there) Explore a practical approach to promoting change in a positive environment

Topics of Discussion Different approaches Best Practices ADKAR Do it… NOW! Let’s do it together Best Practices How do you deal with those who refuse?

Change Management Approach ADKAR Awareness Desire Knowledge Ability Reinforcement “a goal-oriented change management model that allows teams to focus their activities on specific results” Prosci (1994)

ADKAR Make staff AWARE of the drivers for change. Provide motivation or DESIRE for staff to participate. Give staff the KNOWLEDGE and skills needed to enact the change. Make sure the tools & support provide the ABILITY to behave differently. Monitor and REINFORCE the change. John Shaw, Prosci, 2013.

Do it… NOW! Forceful Results are usually negative: Mental Stress Loss of Loyalty Increased time away from work Pushing (vs. Pulling) Resistance does not go away – but you CAN channel it in the right direction

Let’s Do It Together! Allow staff to express concerns (let them dump their bucket) Empower staff by asking “What can we do to make this change work?” Guide staff through the learning curve – most change is seen as loss of power because knowledge is power.

Best Practices Discussion Time!

Why Do Staff Resist? Loss of status or job security Non-reinforcing reward systems (intrinsic rewards?) Surprise and fear of the unknown Peer pressure Climate of mistrust Organizational politics Fear of failure Lack of tact or poor timing

What Do We Do With those who resist? Praise in public and correct in private – but DO address resistance formally Have a one-on-one discussion Understand their perception of the change Accept that some staff may separate

I might have an answer, but I believe we all learn from each other! Questions and Answers Questions? I might have an answer, but I believe we all learn from each other!

Presenter Information Bobbie Brown Registrar, Texas Tech University (806) 834-5765 bobbie.brown@ttu.edu