Service Now ITAM Data Handling Dogan Weber

Problem SCCM query returns odd Model Numbers for computer systems Field Normalization Problem SCCM query returns odd Model Numbers for computer systems

Some workstation records contain unclean data Field Normalization Some workstation records contain unclean data

This leads to unclean records in Service Now Field Normalization This leads to unclean records in Service Now

This leads to unclean records in Service Now Field Normalization This leads to unclean records in Service Now

Field Normalization But why is this an issue if we still know that the laptop model is “EliteBook 2530p”?

Field Normalization This is a “Hardware Model” record It contains all information which are shared through all 2530p laptops If we have a specific asset and link it with this table, the asset will be enriched with the model’s data

Field Normalization Note the exact Hardware Model Name

Back to the recently imported workstations Field Normalization Back to the recently imported workstations

The System does not know a hardware model “…(GS550AV)” … Field Normalization The System does not know a hardware model “…(GS550AV)” …

… so it creates an additional model with empty fields Field Normalization … so it creates an additional model with empty fields

… so it creates an additional model with empty fields Field Normalization See the unclean model name from our SCCM import … so it creates an additional model with empty fields

Field Normalization Please note that we lost partly important information compared to the original, clean model record.

Field Normalization This is the point where Field Normalization Helps to solve this problem

Field Normalization With Field Normalization, we can tell the system that the unclean model name is actually a HP EliteBook 2530p

It will automatically correct the data Field Normalization It will automatically correct the data

With this pattern we tell the system Field Normalization With this pattern we tell the system If the Hardware Model Name contains the word “2530p” no matter what comes before or follows after The system will correct the value

Field Normalization Now we only have to tell the system which exact Hardware Model we mean by 2530p.

The “Coalesce to” entry defines the correct model Field Normalization The “Coalesce to” entry defines the correct model

Through Field Normalization these unclean records

Through Field Normalization are transformed to business usable records

Field Normalization Conclusion

Field Normalization enables us to Keep the data clean Force the data into a shape we desire Check entries for correctness Ensure data connection Highly increases quality of reports

And the best comes at the end… Field Normalization And the best comes at the end…

We can normalize any field holding data Field Normalization We can normalize any field holding data

…such as Company Names, Software Titles or any other field. Field Normalization …such as Company Names, Software Titles or any other field.

Field Normalization Thank you, Dogan Weber