Organizational Behaviour Dr. Aravind Banakar –

Organizational Behaviour Case (20 Marks) Mrs Jessy was recently promoted to head the accounting department in Souza manufacturing Company. She had worked in the same department for 12 years and when Mr, Sewbert the previous manager retired, she was asked to all the position. It has now been about 3 months since Mrs. Jessy has been promoted, and there has been several misunderstandings between her and the Vice-President, Accounting and Finance-Mr. Arun. The misunderstanding pertained to the way Mrs. Jessy “ran" the accounting department. The Vice-President wanted Mrs. Jessy to handle all the day-to-day issues and felt that she was not assertive enough in assuming her new responsibilities.

There were instances where Mrs. Jessy failed to get things done on time: was not following up on other people's duties; and always waiting to be told what to do instead of initiating action. You have been invited as a consultant and asked to look into the problem and give your suggestions. Being an expert in the field of OB, you met Mrs. Jessy to and out what she feels about Mr. Arun, the Vice-President and her new position as Manager Accounts. She says that the vice-president does not appreciate her abilities and that what is lacking in her present job is the direction of her superior, Mr. Arun. She on her part is willing to do whatever needs to be done. Mrs Jessy wants to do a good job but not becoming an autocrat that Mr. Arun wants her to be. Mrs. Jessy says she likes her new job but does not know if her career is moving in the right direction. This comes from a person who has been promoted just 3 months back. As an OB consultant, you have decided that it would be helpful to assess Mrs. Jessy's and Mr. Arum’s personality type by administering the Myers- Briggs Type Indicator. Mrs. Jessy’s score indicate that she is more Sensing/Thinking type and Mr. Arun is an intuiting/Thinking type.

Answer the following question. Q1. What are the problems witnessed in the above case. Q2. What is Myers Briggs Type indicator?

Global Study Solutions Dr. Aravind Banakar –