Principles and Practice of Management Dr. Aravind Banakar –

Principles and Practice of Management Case Studies Case (20Marks) National Printers LTD, is a nationwide company engaged in printing and packaging industry with a market share of around 20 percent. Its corporate office at Mumbai, is a buzz with the appointment of director, personnel, Mr.Shashikant and today he’s to present his ideas in first meeting he has called. The meeting attended by three VicePresident, heads of finance, marketing and around 45 managers, started and he was called upon to present his views. Mr.Shashikant started, “my division is responsible for developing performance standards evaluation and personnel development of line managers. I want to specially focus on larger issue of developing their abilities the company has relied upon evaluation by superiors and personnel department.

But may I suggest, that the performance of the manager should be evaluated by adding one more element, i.e., information obtained from their subordinates.” He added, “I propose a procedure for obtaining information on key parameters as viewed by the subordinates. The procedure is simple. Each manager and his subordinates will meet in presence of personnel trainer and discuss the concept. One trainer would then complete a question which would indicate his/her expertise, people skills, functional skills, etc. the subordinates will judge the manager on numerical scale and also provide base for such rating. The responses should be kept anonymous, if desired”. “Once all the information is received, trainers will meet managers, brief them and discuss. The purpose is to develop a plan where provisions of corrective actions, training programs and skill enhancement can be suggested”.

Mr.Shashikant concluded by reaffirming that the exercise will provide valuable information and feedback and also help managers to develop themselves. He said once the offer is accepted, standards for performance shall be developed by the top management and then further steps would be taken. Answer the following question Q1. As a manager with this company. What’s your reaction to this offer? Q2. Give reasons, if you agree for training on skill development based on the performance report

Global Study Solutions Dr. Aravind Banakar –