Essential of Management

Essential of Management CASE STUDY (20 Marks) The Regional Administrative office of a company was hastily set up. Victor a young executive was directly recruited to take charge of Data Processing Cell of this office. The data processing was to help the administrative office in planning and monitoring. The officer cadres of the administrative office were a mix of directly recruited officers and promote officers. Females dominated the junior clerical cadre. This cadre was not formally trained. The administrative office had decided to give these fresh recruits on the job training because when results were not up to the expectations blame was brought on the Data Processing Cell. Victor realized that the administrative office was heading for trouble.

He knew that his task would not be easy and that he had been selected because of his experience, background and abilities. He also realized that certain functional aspects of the administrative office were not clearly understood by various functionaries, and a system and procedures were blindly and randomly. Following First seminar Dcuhna conducted a one week training course for the clerical cadre, especially for juniors, freshly recruited clerks. The grand finale followed swiftly Dcuhna happened to ge annoyed with a female clerk. During the absence of her officer, who was on sick leave and ahd not been substituted by another officer, she bean submitting nil returns. Dcuhna took pains to explain her that certain topics a nilfeedback was not tenable. The lady reported that it was none of his business to tell her this. He should talk to her officer when the officer reports back from leave. Dcuhna fired her and reported the situation to CRM.

The other ladies were up in the arms against Dcuhna. The lady also complained to higher management that Dcuhna had no business to scold her, He countered that has been a male clerk in her place he would have scolded him too, when females enjoyed equal rights with males he was not impartial. Dcuhna was transferred to another place rather than another department which was humiliating to him. A shocked and disillusioned Dcuhna quit the enterprise.

Answer the following question. Q1. Diagnose the problem and enumerate the reasons for the failure of Dcuhna ? Q2. What could Dcuhna have done to avoid the situation in which he found himself ?