Compassion in Practice – ‘the 6C’s’ What does it mean to you as a student in the clinical area?

The 6 C’s Explain what it is Chief Nursing officer – 6 C’s that underpin profession Francis report

Care How can we practice it? Keep them safe Prevent harm Ensure high quality care Make them feel valued Care Rounding

Compassion Loneliness Human contact Attitude – demonstrating the 6 Cs Dignity How would you feel if someone was cross with you for being ‘difficult’ because you felt unwell?

Competence Regular observation of patient Taking every opportunity to identify and mitigate risks to patients Preventing pressure ulcers Preventing falls Preventing VTEs Preventing catheter-related infections Staff ask patient if they can move position.2. Falls – asking if need toilet, making sure all within reach.3. Movement, no pressure on areas, passive exercises. Fuids.Toilet, catheters, fluids. Red jugs.

Communication Regular communication with patient Enhancing the comfort of the patient Decreasing the anxiety of the patient Make them feel valued Non verbal – gentle approach Communicate – don’t read out a list. 2. Observe patient carefully – some patients don’t like to be a bother. 3. Informally risk assess the situation.4. If this patient was the person you love most – would there be anything else you could do to enhance her comfort?5. Anxiety? When will nurse come again? Am I being a nuisance? Hold hands

Courage Challenging poor practice Challenging accepted practice Incident reporting/whistle blowing Ability to admit when you are wrong Apologise/start again/Professionalism Putting patient at centre

Commitment http://nww.bhamcommunity.nhs.uk/ - Trust me to Care ‘Kissing it better’ campaign Individual commitment to course, making the most of every learning opportunity Student hub www.bhamcommunity.nhs.uk/students