(2nd Quarter April - June) 2013 QUARTERLY REPORT (2nd Quarter April - June) Serving Lapeer, Macomb, Monroe, Oakland, Washtenaw & Wayne Counties 16-Sep-18 14:58

Quarterly Report – 2013 2nd Quarter THIS QUARTER IN REVIEW Call volume for this quarter was 62,937, a 13 % decrease compared to this time last year. An additional 20,846 web sessions were conducted to search for resources via the 2-1-1 online database. Year-to-date call volume is 126,807; the number of web sessions to date is 42,732. Top requested services were Gas Service Assistance, Food Pantries, and Rent Payment Assistance, with an overwhelming need for Gas Service Assistance. Gas Service Assistance, Water Bill Payment Assistance, and Assistance with Rental Payment and Deposit were the top unmet needs this quarter. Quarterly Report – 2013 2nd Quarter 9/16/2018

Quarterly Report – 2013 2nd Quarter 2-1-1 INQUIRIES Quarterly Report – 2013 2nd Quarter 9/16/2018

Quarterly Report – 2013 2nd Quarter TOP 5 REQUESTS Quarterly Report – 2013 2nd Quarter 9/16/2018

PRIMARY SOURCE OF INCOME Quarterly Report – 2013 2nd Quarter 9/16/2018

Quarterly Report – 2013 2nd Quarter INCOME LEVEL Quarterly Report – 2013 2nd Quarter 9/16/2018

TOP UNMET NEEDS & REASONS Quarterly Report – 2013 2nd Quarter 9/16/2018

Quarterly Report – 2013 2nd Quarter FOLLOW-UP RESULTS n=1,235* *788 callers did not receive services Quarterly Report – 2013 2nd Quarter 9/16/2018

Quarterly Report – 2013 2nd Quarter 2-1-1 On The Go! 2-1-1 On the Go! is a mobile outreach program that engages individuals experiencing homelessness in the central business district of Downtown Detroit. Homeless outreach associates connect with those wanting help AND provide quality information & referral to meet immediate needs.  The team provides advocacy & transportation support to help individuals secure stable housing & income. On The Go! develops relationships with those in need & direct service providers to help alleviate homelessness. For the 2ndquarter of 2013, 2-1-1 On The Go!: attempted to engage 63 individuals top needs identified: transportation, housing/shelter AND employment over 75% of needs identified were either “met”, “partially met” or “pending” * Since October of 2007, 2-1-1 On The Go! has successfully connected 251 individuals to services for housing & shelter, & 208 individuals to resources for income, education & employment. Quarterly Report – 2013 2nd Quarter 9/16/2018

TOP 10 REFERRED SERVICES TOTAL UWSEM 2-1-1 REGION 1   # of Requests % of Total # of Referrals Provided Average # of Referrals per Request 1 Gas Service Payment Assistance 5,613 14.0% 12,456 2.25 2 Food Pantries 2,846 7.1% 8,055 2.88 3 Rent Payment Assistance 2,482 6.2% 4,205 1.73 4 Electric Service Payment Assistance 1,820 4.5% 4,016 2.29 5 Housing Search Assistance 1,213 3.0% 1,959 1.66 6 Emergency Shelter Clearinghouses 967 2.4% 1,201 1.24 7 Low Income/Subsidized Private Rental Housing 888 2.2% 1,420 1.62 8 General Legal Aid 774 1.9% 1,091 1.41 9 Undesignated Temporary Financial Assistance 747 942 1.26 10 Job Search/Placement 722 1.8% 1,231 1.70 Quarterly Report – 2013 2nd Quarter 9/16/2018

TOP 10 REFERRED SERVICES WAYNE COUNTY OAKLAND COUNTY   # of Requests % of Total # of Referrals Provided Average Referrals per Request 1 Gas Service Payment Assistance 4,281 15.5% 8,869 2.07 2 Food Pantries 1,628 5.9% 4,611 2.83 3 Rent Payment Assistance 1,473 5.3% 2,257 1.53 4 Electric Service Payment Assistance 1,236 4.5% 2,621 2.12 5 Housing Search Assistance 827 3.0% 1,469 1.78 6 Emergency Shelter Clearinghouses 669 2.4% 883 1.32 7 Low Income/Subsidized Private Rental Housing 600 2.2% 942 1.57 8 General Clothing Provision 542 2.0% 1,061 1.96 9 Job Search/Placement 511 1.9% 899 1.76 10 General Legal Aid 509 1.8% 756 1.49 OAKLAND COUNTY   # of Requests % of Total # of Referrals Provided Average Referrals per Request 1 Gas Service Payment Assistance 602 11.7% 1,805 2.38 2 Rent Payment Assistance 445 8.7% 897 1.97 3 Food Pantries 378 7.4% 957 2.31 4 Electric Service Payment Assistance 263 5.1% 647 1.43 5 Housing Search Assistance 190 3.7% 245 2.36 6 Undesignated Temporary Financial Assistance 119 2.3% 188 1.25 7 Emergency Shelter Clearinghouses 107 2.1% 110 1.47 8 General Legal Aid 104 2.0% 154 1.69 9 Low Income/Subsidized Private Rental Housing 146 1.40 10 Job Search/Placement 96 1.9% 1.78 Quarterly Report – 2013 2nd Quarter 9/16/2018

TOP 10 REFERRED SERVICES WASHTENAW COUNTY MACOMB COUNTY   # of Requests % of Total # of Referrals Provided Average Referrals per Request 1 Food Pantries 732 13.4% 2,196 3.00 2 Gas Service Payment Assistance 525 9.6% 1,292 2.46 3 Rent Payment Assistance 431 7.9% 841 1.95 4 Electric Service Payment Assistance 228 4.2% 524 2.30 5 Housing Search Assistance 171 3.1% 220 1.29 6 Undesignated Temporary Financial Assistance 140 2.6% 158 1.13 7 General Legal Aid 117 2.1% 131 1.12 8 Low Income/Subsidized Private Rental Housing 114 167 1.46 9 Emergency Shelter Clearinghouses 111 2.0% 1.03 10 Homeless Shelter 105 1.9% 166 1.58 WASHTENAW COUNTY   # of Requests % of Total # of Referrals Provided Average Referrals per Request 1 Gas Service Payment Assistance 120 9.3% 268 2.23 2 Rent Payment Assistance 85 6.6% 107 1.26 3 General Dentistry 79 6.1% 163 2.06 4 Food Pantries 66 5.1% 189 2.86 5 Emergency Shelter Clearinghouses 63 4.9% 76 1.21 6 Electric Service Payment Assistance 56 4.3% 133 2.38 7 Low Income/Subsidized Private Rental Housing 44 3.4% 110 2.50 8 Undesignated Temporary Financial Assistance 35 2.7% 38 1.09 9 General Legal Aid 29 2.2% 36 1.24 10 VITA Program Sites 25 1.9% 33 1.32 Quarterly Report – 2013 2nd Quarter 9/16/2018

TOP 10 REFERRED SERVICES MONROE COUNTY LAPEER COUNTY   # of Requests % of Total # of Referrals Provided Average Referrals per Request 1 Gas Service Payment Assistance 59 12.0% 151 2.56 2 Rent Payment Assistance 31 6.3% 52 1.68 3 Food Pantries 29 5.9% 69 2.38 4 Low Income/Subsidized Private Rental Housing 22 4.5% 53 2.41 5 Electric Service Payment Assistance 20 4.1% 51 2.55 6 Undesignated Temporary Financial Assistance 17 3.4% 26 1.53 7 Emergency Shelter Clearinghouses 14 2.8% 1.00 8 General Legal Aid 12 2.4% 13 1.08 9 Homeless Shelter 11 2.2% 1.18 10 Area Agencies on Aging 1.8% 1.11 LAPEER COUNTY   # of Requests % of Total # of Referrals Provided Average Referrals per Request 1 Gas Service Payment Assistance 26 13.2% 71 2.73 2 Rent Payment Assistance 17 8.6% 51 3.00 3 Electric Service Payment Assistance 40 2.35 4 Food Pantries 13 6.6% 33 2.54 5 Specialized Information and Referral 8 4.1% 7 0.88 6 VITA Program Sites 3.6% 15 2.14 Undesignated Temporary Financial Assistance 3.0% 1.00 Community Clinics 1.17 9 Rental Deposit Assistance 2.5% 1.40 10 General Dentistry 2.0% 0.75 Quarterly Report – 2013 2nd Quarter 9/16/2018

Percent of Six County Total TOP 10 REFERRED AGENCIES TOTAL UWSEM 2-1-1 REGION Count Percent of Six County Total 1 SALVATION ARMY (THE) - EASTERN MICHIGAN DIVISION 7,650 11.9% 2 MICHIGAN DEPARTMENT OF HUMAN SERVICES 5,579 8.7% 3 HEAT AND WARMTH FUND (THE) 4,410 6.9% 4 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 2,720 4.2% 5 COMMUNITY AND HOME SUPPORTS 2,518 3.9% 6 CROSSROADS OF MICHIGAN 1,375 2.1% 7 UNITED STATES DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT - REGION 5 1,141 1.8% 8 UNITED COMMUNITY HOUSING COALITION 1,024 1.6% 9 EARLY CHILDHOOD INVESTMENT CORPORATION 949 1.5% 10 MACOMB COUNTY COMMUNITY SERVICES AGENCY 942 Quarterly Report – 2013 2nd Quarter 9/16/2018

Quarterly Report – 2013 2nd Quarter TOP 10 REFERRED AGENCIES WAYNE COUNTY OAKLAND COUNTY MACOMB COUNTY Count Pct of Total 1 SALVATION ARMY (THE) 5,297 12.2% 900 10.4% 1,000 10.7% 2 MICHIGAN DEPT OF HUMAN SERVICES 3,901 9.0% OLHSA, A COMMUNITY ACTION AGENCY 880 10.2% MACOMB COUNTY COMMUNITY SERVICES AGENCY 942 10.1% 3 HEAT AND WARMTH FUND (THE) 3,509 8.1% 761 8.8% 634 6.8% 4 COMMUNITY AND HOME SUPPORTS 2,509 5.8% LIGHTHOUSE EMERGENCY SERVICES 626 7.3% SOCIETY OF ST VINCENT DE PAUL 560 6.0% 5 1,615 3.7% 474 5.5% 388 4.2% 6 CROSSROADS OF MICHIGAN 1,076 2.5% 373 4.3% 187 2.0% 7 UNITED COMMUNITY HOUSING COALITION 1,023 2.4% COMMUNITY HOUSING NETWORK 186 2.2% 158 1.7% 8 US DEPT OF HOUSING & URBAN DEVELOPMENT - REGION 5 784 1.8% SAINT JOHN'S EPISCOPAL CHURCH 167 1.9% 153 1.6% 9 EARLY CHILDHOOD INVESTMENT CORPORATION 765 155 ST ATHANASIUS CATHOLIC CHURCH 147 10 DETROIT RESCUE MISSION MINISTRIES 653 1.5% JEWISH FAMILY SERVICE 144 LEGAL AID AND DEFENDER ASSOCIATION 9/16/2018 Quarterly Report – 2013 2nd Quarter

Quarterly Report – 2013 2nd Quarter TOP 10 REFERRED AGENCIES WASHTENAW COUNTY MONROE COUNTY LAPEER COUNTY Count Pct of Total 1 SALVATION ARMY (THE) 308 16.0% MONROE COUNTY OPPORTUNITY PROGRAM 113 15.5% MICHIGAN DEPARTMENT OF HUMAN SERVICES 47 14.4% 2 FRIENDS IN DEED 200 10.4% 108 14.8% UNITED WAY OF LAPEER COUNTY 43 13.2% 3 MICHIGAN DEPT OF HUMAN SERVICES 154 8.0% 82 11.2% HUMAN DEVELOPMENT COMMISSION 38 11.7% 4 HOPE MEDICAL CLINIC 100 5.2% SOCIETY OF ST VINCENT DE PAUL 44 6.0% 37 11.3% 5 HEAT AND WARMTH FUND (THE) 90 4.7% 35 4.8% 17 6 COMMUNITY DENTAL CENTER 65 3.4% MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY 16 2.2% 15 4.6% 7 EMMANUEL LUTHERAN CHURCH 41 2.1% FAMILY MEDICAL CENTER OF MICHIGAN 14 1.9% NORTH BRANCH COMMUNITY EMERGENCY AID 9 2.8% 8 CATHOLIC SOCIAL SERVICES OF WASHTENAW COUNTY 39 2.0% CHARRING SQUARE COMMUNITY HOUSE OF HOPE COMMUNITY HOUSING ALT NONPROFIT HOUSING CORP 36 LEGAL SERVICES OF SOUTH CENTRAL MICHIGAN 13 1.8% GRACE EPISCOPAL CHURCH OF LAPEER 10 US DEPT OF HOUSING & URBAN DEVELOPMENT - REGION 5 33 1.7% CROSSROADS OF MICHIGAN 12 1.6% LOVING HANDS CLINIC 9/16/2018 Quarterly Report – 2013 2nd Quarter

Quarterly Report – 2013 2nd Quarter WASHTENAW SUMMARY Quarterly Report – 2013 2nd Quarter 9/16/2018

Quarterly Report – 2013 2nd Quarter MONROE SUMMARY Quarterly Report – 2013 2nd Quarter 9/16/2018

Quarterly Report – 2013 2nd Quarter LAPEER SUMMARY Quarterly Report – 2013 2nd Quarter 9/16/2018

UNITED WAY 2-1-1 PRIMARY PARTNERS United Way for Southeastern Michigan United Way of Lapeer County United Way of Monroe County United Way of Washtenaw County Huron Valley Ambulance Macomb Crisis Center Common Ground Neighborhood Service Organization U of M Psychiatric Emergency Service Lapeer County Community Mental Health For additional information on this report, contact: Kristen Bolds, Outcomes Team Leader Kristen.Bolds@LiveUnitedSEM.org (313-226-9349) For more information about 2-1-1, contact: Dave Bartek, Director Dave.Bartek@LiveUnitedSEM.org Quarterly Report – 2013 2nd Quarter 9/16/2018