Seizing opportunities to leverage India’s potential in ICTs Rajeev Chawla Secy egovernance Govt of Karnataka Secyegov-dpar@karnataka.gov.in

Use of IT tools in government Use of IT in service delivery to citizens Eg Bhoomi in Karnataka, Eseva in AP Leads to Transactions becoming faster and efficient Bhoomi provides land records to citizens in less than 2 minutes Transparent and less corrupt system Mutation turn around time in Karnataka is now 45days with features like FIFO( first in first out) More certainty in land ownership and faster mutations lead to more economic growth Mackenzie reprt indicates potential loss of 4% due to bad land records system

Use of IT tools in government Use of IT in service delivery to citizens(G2C) Eg KAVERI in Karnataka for land registration Much much faster land transactions PPP model and therefore win for industry

Use of IT tools in government Use of IT in internal critical processes of government Eg computerisation of Treasury and in some other states Leads to Control on embezzlement of government funds Effective supervision and monitoring of expenditure And therefore more value out of public funds

Use of IT tools in government eProcurement- G2B- platform operational in AP and should be up and running in Karnataka in next 1 year Govt in Karnataka procures goods and services worth Rs 10000 crore every year For whole country this may be of the order of 4-5 lakh crores Procurement largely through archaic inefficient manual processes eProcurement would lead to Faster and transparent decision making More fair to business community

What needs to be done Use of IT to automate other critical areas of government functioning like Human resources management Project monitoring of major capital intensive projects to save on time and cost overrun

What needs to be done Use of IT tools in delivery of social services to citizens Eg IT assisted education Content creation? And IT education Mahiti Sindhu- 1000 schools in Karnataka Health services Telemedicine to district hospitals To villages in rural telecentres

What needs to be done For IT to reach masses the country needs service delivery mechanisms in the form of citizen service centres PPP model as govt can neither set such large number of centres nor maintain them Private sector needs to take lead Content crucial for and key to success B2C Like telemedicine, education, assistance in purchasing and selling of commodities etc G2C Like Land records, caste, income, birth and death certificates, old age pension and all other like services provided by govt

CSCs Service centres would lead to Saving in time and money of the farmers Opportunity cost of time Eg 100 lakh visits by farmers every year to pick up land records now available only at taluka level Faster and efficient transactions of goods and services

Issues related to service centres Funds for setting up of service centres 600,000 village in India Connectivity to CSCs Services G2C and B2C Services support Training needs Services- Karnataka govt piloting RDS (rural digital services) for providing G2C services

Strengths of Indian govts Many key projects already implements in one state or the other Political awareness about benefits of IT in governance National egovernance action plan approved

Limitations Lack of administrative killer instinct-dependent upon some individuals Conflict of interest- corruption control vs transparency Lack of IT experts within government Lack of body like IDA in Singapore

Need of initiative from private sector Need of Collaboration with governments to achieve faster penetration of ICT Setting up of CSCs in rural India Developing of appropriate B2C applications Supporting creation of network infrastructure Optimised network technologies for CSCs Support govt on technical issues Egov architecture Security issues Service delivery mechanisms Business models Standards

Thank you Rajeev chawla Secyegov-dpar@karnataka.gov.in