Recruiting, Retaining & Motivating Your Team © 2006 by Terry Modica, Catholic Digital Resources™: catholicdr.com

Empower good volunteerism Retaining Volunteers Empower good volunteerism Identify new volunteers’ gifts and abilities: Give each person an interview in which they name their unique gifts, skills, and passions. Then put them in opportunities that utilize these. For those who aren’t sure, watch for clues in their personality styles. BENEFIT: They will quickly gain confidence, which produces reliability.

Empower good volunteerism Retaining Volunteers Empower good volunteerism Notice the gifts and abilities of everyone on your team: Are they in roles that utilize their talents? Clue: If they’re losing interest, the answer is probably NO. Help them set goals that meet the current & future needs of the ministry but which are appropriate to their personality. If necessary, help them organize an action plan, so they can fulfill those goals. BENEFIT: They will retain interest in the work of the ministry while enjoying personal growth.

Empower good volunteerism Retaining Volunteers Empower good volunteerism Share your own faith with your volunteers. Speak your faith to the individual: “God’s in charge!” “The Holy Spirit has empowered you to do the work.” “I’ve met Jesus in you.” Start team meetings with 15-30 minutes of faith-time: Prayer Scripture Group sharing and reflection on these scriptures BENEFIT: You’ll get more done in the meeting, team members will remember they’re serving God, and they will know they are important to you and to God.

Empower good volunteerism Retaining Volunteers Empower good volunteerism Watch for signs that your volunteers: are overdoing or overstretching themselves or are misfits in their tasks which will lead to burn-out or loss of interest. Give them permission to reassess what God's asking of them. Help them keep God as the bulls-eye in the target of their work. Remind them that what they're doing is for the Kingdom. If the work is right for them, it will provide spiritual growth. If it’s no longer right, growth will come through change. BENEFIT: Even if you lose a volunteer, they will find satisfaction in a different ministry yet remain loyal to you and help in a pinch.

Let’s examine the 4 basic types… Motivating Your Team But why do these techniques work better with some volunteers than for others? ? Because different personality types respond differently to every situation. Let’s examine the 4 basic types…

4 Personality Types Amiable Driver Analytical Expressive

4 Personality Types The Amiable Volunteer Steady, loyal team player Very supportive Usually polite Won't interrupt others Won’t push their own interests ahead of others Good listeners, sensitive to the feelings of others Helpful in monitoring morale problems Makes sure relationships are firmly established and that a positive attitude exists before moving into a task Lends an air of relaxation to the group, fostering a leisurely work pace Works very hard not to let people down and is willing to go the extra mile to respond to the needs of others Gives personal attention, a shoulder to cry on

4 Personality Types The Analytical Volunteer Conscientious & thorough Takes a fact-oriented, data-gathering approach to problems Moves cautiously to avoid creating problems (respects “Murphy's Law”) Likes to be objective and willing to listen as part of fact-gathering, but will not be forced into a quick conclusion based on another person's opinion Can make cool, calm responses to troublesome situations

4 Personality Types The Driver Natural leader or director Fast-paced Fairly business-like Goal-oriented Willing to take responsibility for moving ahead and making decisions Will make the open statement and take the definitive stand Able to deal with tough interactions, usually appearing unbothered by criticism or rejection Prefers to get the facts and move on without worrying about whether or not they are liked Can present a position in a confident and forceful way

4 Personality Types The Expressive Volunteer Sociable & dramatic Tends to move quickly and to do it with fun Injects humor and excitement into situations Can be very stimulating and persuasive Needs few precise instructions, because they can make decisions without such structure Thinks in terms of what will please others Figures out techniques that are people-oriented Gets involved in social situations that need to be enlivened with a spark of drama or humor

4 Personality Types Which one are you? Amiable Driver Analytical Expressive Which type gives you the most difficulties?

How to Motivate Strategies for Motivating Amiables “They’ll know we are Christians by our love.” Emphasize what’s unchanging and secure about the situation. Give them time to adjust to change. Give them appreciation. Let them know their importance to the team. Give them limited territory and areas of specialization. Provide a sincere, personal and agreeable environment. Provide a sincere interest in them as a person. And …

How to Motivate Strategies for Motivating Analyticals “They’ll know we are Christians by our love.” Give them personal autonomy. Allow time for careful planning. Provide exact job descriptions and precise expectations and how it fits the big picture. Prepare your case in advance. Unemotionally provide the straight pros and cons of ideas. Support your ideas with accurate data, no guesswork. And …

How to Motivate Strategies for Motivating Drivers “They’ll know we are Christians by our love.” Give them authority. Give them challenges and vary their activities. Allow them freedom to excel, and encourage growth with opportunity for advancement. Take the “bottom line” approach, provide direct answers, and keep your discussion brief and to the point. Ask “what” questions, not “how”, letting them figure out the “how” on their own. And…

How to Motivate Strategies for Motivating Expressives “They’ll know we are Christians by our love.” Publicly recognize their abilities. Put them in a role of motivating others. Don’t tie them down with details to control. Give them group work, nothing to do alone. Smile often and show your friendliness. Assign them responsibilities that give them social recognition, popularity, and people to talk to. And…

“May they be one, Father, as you and I are one.” Motivate Your Team! “May they be one, Father, as you and I are one.”

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