REGION Q Request for Proposals 3/27/2015 REGION Q Request for Proposals Bidders’ Conference Workforce Innovation and Opportunity Act Youth/NEXTGEN Adult and Dislocated Worker One Stop Operator Program Year 2018 & 2019

AGENDA Welcome & Purpose Contract Information Program Requirements One-Stop Delivery System Service Levels Expenditure Requirements Performance Expectations Important Information Questions and Answers

Adult/Dislocated Worker Overview of RFP RFP Proposals are being accepted for all five counties BEAUFORT BERTIE HERTFORD MARTIN PITT For Youth/NEXTGEN Adult/Dislocated Worker One-Stop Operator

PURPOSE OF RFP The purpose of this Request for Proposals (RFP) is to solicit competitive proposals from qualified organizations interested in providing services for the Workforce Innovation and Opportunity Act Youth/NEXTGEN program, Adult & Dislocated Worker program and One-Stop Operator. Any governmental, educational, community-based organization, for profit or non-profit agency may apply. Each entity proposing to services as prescribed by this RFP, must do so as an individual company or agency, and be prepared to either provide the services directly or establish an agreement with the appropriate provider(s) of the services.

PURPOSE OF RFP Innovative Cost Effective Integrated CUSTOMER CENTERED Comprehensive Vision Accountability Cost Effective

CONTRACT INFORMATION Two year contract (July 1, 2018- June 30, 2020). Initial funding period is for one year (July 1, 2018 - June 30, 2019). Contracts will be reviewed annually Option to extend for a third year Cost Reimbursement Contract Contract Modifications

CONTRACT INFORMATION Advances- Upon written request by the Subrecipient at the beginning of the contract period, an advance payment against future services rendered under the contract will be considered.  Such advance payment will be based on one month’s allocation of approved funding under the contract and will be repaid by 10% deductions (recapture) from Subrecipient’s future payment requests.  Recapture of advance payments will start with the expenditures reported for the month of August which are reimbursed in September and shall continue until 100% of the advance payment has been recaptured.  Such advance payments shall be tracked and reported on the subrecipient’s accounting records as well as the Region Q WDB monthly financial reports. 

PROGRAM REQUIREMENTS Outreach & Recruitment Comprehensive Case Management Employer Engagement Eligibility Assessment Individual Employment Plan NCWorks Online Career Pathways Work Based Learning

ONE STOP DELIVERY SYSTEM The WDB, in partnership with the workforce development agencies, has developed a system of comprehensive NCWorks Career Centers in the five-county region. The system design currently includes five (5) NCWorks Career Centers in Region Q. Youth/NEXTGEN and Adult & Dislocated Worker contractors are required to operate from the NCWorks Career Centers.

Integrated Service Delivery WIOA Title III Wagner Peyser WIOA Mandatory Partners WIOA Title I Adult/DW

Integrated Service Delivery FUNCTIONAL LEADERSHIP Each One-Stop/NCWorks Career Center will have a Functional Leader (Manager/Supervisor) who is directly responsible for day-to-day operational activities including decisions concerning customer flow, deployment of staff as necessary to manage the customer flow, and be responsible for the overall quality and effectiveness of the center. The functional supervision model recognizes that the Adult and Dislocated Worker contracting organization is considered the Employer of Record and has internal human resource functions that must be managed within their organization. Such functions would include final hiring and firing decisions, benefits administration, and time and attendance reporting. However, the Functional Leader will have input and the opportunity to influence decisions.

Integrated Service Delivery TEAM-BASED STAFF DEPLOYMENT In the Region Q NCWorks Career Center integrated model, staff will be deployed in functional teams that work together to meet the needs of job seeker and employer customers including: Welcome Skills Employment Staff are expected to be customer-focused, high energy professionals who can deliver high quality services to all customers and who also have the ability to assess eligibility, suitability, and identifying internal and partner resources available to meet those needs. Staff will be required to work with job seeker and employer customers in one-on-one and group setting.

Integrated Service Delivery COLLABORATION Bidders will leverage community resources to create a seamless network of services that are easily accessible and relevant to customers. To have a meaningful impact on the quality and breadth of the NCWorks services system, bidders must be able to draw upon a resource base that extends beyond WIOA funding. Bidders should describe connections to other funding sources that will benefit participants and increase the cost effectiveness of federal funds.

Integrated Service Delivery SERVICE LEVELS Integrated Service Delivery Youth/NEXTGEN- Expected service level of 40 per Career Advisor Adult/DW- Expected service level of approx. 75 per Career Advisor Current Enrollment Reports are provided for reference

EXPENDITURE REQUIREMENTS Allocation- Adult & Dislocated Worker- At least 35% are expected to be used for training services, including classroom and work based training Youth/NEXTGEN- At least 75% expenditure for Out-of-School Youth. Minimum 30% to be used for work based learning activities Review of Budget Forms

PERFORMANCE EXPECTATIONS Federal Measures Workforce Development Board: Region Q Performance Measure Adult Dislocated Worker Youth PY 2016 PY 2017 Employment Rate 2nd Quarter 66.0% 68.0% 73.0% 76.0% 70.0% Employment Rate 4th Quarter 69.0% 71.0% 74.0% 65.0% Median Earnings $4,600 $4,800 $5,720 $6,020 ——— Credential Attainment Within 4 Quarters 50.0% 52.0% 60.0% 62.0% 59.0% 61.0% NOTE; PY18 targets have not been released however the contractor will need to be prepared to adjust targets to meet or exceed all measures.

NCWorks Commission Measures 2018-2019 Outreach & Engagement 1. Provide staff-assisted services to a percentage of the labor force that is equal to or larger than the annual unemployment rate for the local workforce development board (WDB) area.** 2. Provide a staff-assisted service to at least 5% of all private businesses in the counties served by the local WDB. 3. At least 10% of all private businesses receiving staff-assisted services will be new customers. 4. At least 25% of all private businesses receiving staff-assisted services will be small businesses (<100 employees). Skills Gap 5. Provide training (classroom, on-the-job, and/or standardized training) services to at least 5% of adult participants.** 6. Enroll at least 25% of youth served in the WIOA Youth program in a work-based learning activity. Process 7. Each WDB will engage in the creation of at least two NCWorks Certified Career Pathways. Evaluations will be tracked. 8. 100% of the local WDB’s career centers will be NCWorks Commission certified career centers. Certifications will be tracked. **Includes Adults, Dislocated Workers, and Title III participants NCWorks Commission Measures

IMPORTANT INFORMATION Questions must be submitted in writing to Jennie Bowen jbowen@mideastcom.org by 12:00 PM (noon) EST on Wednesday, April 4, 2018. After this date, we will not accept or respond to any questions. All technical corrections and responses to any written questions received/answered will be posted on the website www.regionqwdb.org. It is the responsibility of the Prospective Bidder to check the website for any updates. c

IMPORTANT INFORMATION Submit 6 full sets of the proposal- one set bearing original signatures and (5) additional copies. Each set should be secured in a three-ring binder and must include ALL items, tabbed, in order with each page numbered. Proposals are due no later than 5:00 PM EST on April 23, 2018 to the Region Q Local Area Office. The completed RFPs are to be submitted or delivered to: Jennie Bowen, Workforce Development Director Mid-East Commission 1502 N Market Street, Suite A Washington, NC 27889

REVIEW OF KEY POINTS IN EACH RFP Adult & Dislocated Worker Youth Adult & Dislocated Worker One-Stop Operator

QUESTIONS AND ANSWERS

REGION Q WORKFORCE DEVELOPMENT CONSORTIUM Region Q Workforce Investment Consortium is an Equal Opportunity Employer/Program Auxiliary aids and services are available upon request for individuals with disabilities