Maximizing Efficiency in an Ever-Changing Environment Brian Hill President General Revenue Corporation

Have you been burned by change? Section I- How to identify areas of optimization Section II- How to properly communicate change Section III- Change is here! Ai and Machine Learning

Experience working with leading world class organizations 3

Part I: How to identify areas of optimization Confidential and Proprietary information ©2017 General Revenue Corporation

Everyone wants to be better at their job. How to identify areas of optimization “Fresh Eyes” If you have direct reports- spend time doing their job Survey the staff- ‘What could/should we be better at’? Everyone wants to be better at their job.

DON’T STOP ASKING QUESTIONS How to identify areas of optimization DON’T STOP ASKING QUESTIONS From the very beginning of a process to the end, you must continually probe to ensure you’re operating at maximum efficiency

How to identify areas of optimization Opportunities are categorized into 4 areas: Over-production Waiting (for people, equipment, paperwork, etc.) Transporting (between processes) Defects

Implementing change Analyze the change: Is it minimal? Is it drastic? Who is impacted? How about complexity level? If your proposal is a high level of complexity, a GANTT chart can be your best friend and hold all parties accountable.

GANTT chart example

Part II: How to properly communicate change Confidential and Proprietary information ©2017 General Revenue Corporation

Communicating change-the 1st reaction 11

Communicating change-the 2nd reaction 12

Communicating change-Be a goose! VS. 13

Communicating change-Be a goose! Share a common goal: As each goose flaps its wings it creates “uplift”. By flying in a V-formation, the whole flock achieves a 70% greater flying range than if each bird flew alone. Increasing visibility: Flying in a V-formation increases the visibility as every goose can see what’s happening in front of them. Empowering others to lead: When the lead goose in the front gets tired, it rotates back into the formation and allows another goose to take the leadership position 14

Communicating change-Be a goose! Always recognizing great work: The geese honk to recognize each other and encourage those up front to keep up their speed. Offering support in challenging times: When a goose gets sick or wounded, two geese drop out of formation and follow it down to help and protect it. They stay with it until it dies or is able to fly again. Then, they launch out with another formation or catch up with the flock. 15

Will everyone be onboard? Give people multiple opportunities to share concerns, ask questions, and offer ideas, and make following up with answers and updates a top priority WIIFM- use this to your advantage Last resort- Bus method 16

Part III: Change is here! Ai and Machine Learning Confidential and Proprietary information ©2017 General Revenue Corporation

Definitions Ai = Artificial Intelligence is the concept of machines being able to carry out tasks in a way that we would consider “smart” ML = Machine Learning, is the practice of using algorithms to parse data, analyze it, and then make a determination or prediction. (Think Tesla, Alexa, etc.) 90% of the worlds data has been created in the last 2 years! 18

Ai and you today National Basketball Association (NBA) Retail stores In all 29 NBA arenas, a company called Stats use a six-camera rig, recording data 25 times per second, to track the position of the ball and each player Data pulls in reports offering details such as: what part of a basketball a player touches, a player's speed during a play, and how close defenders get to other players during a game Retail stores Regularly track demographic and biometric data like age, gender, and mood just from reading faces of customers on video cameras Can’t pull social media information because networks like Facebook and LinkedIn don't allow that kind of third-party access to their systems (but they’re trying) 19

How could Ai impact your institution? If you have ever sent emails, texts or instant messages to your students to answer questions, could those be automated? 20

How could Ai impact your institution? What if AI could predict a student’s propensity to drop out of school while the applicant was registering for the next semester? 21

Encourage creative thinking- never stop innovating! 22

What about you and your institution? What do your campus operations look like in 5 years? 10 years? What does your specific job function look like in 5 or 10 years Finally, what are you going to do about it? 23

Encourage creative thinking- never stop innovating! 24