WHEN CONFLICT HAPPENS AND IT WILL HAPPEN…….

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Presentation transcript:

WHEN CONFLICT HAPPENS AND IT WILL HAPPEN……

WHAT WOULD YOU DO? The Meeting after the Meeting She’s As Mean As a Snake The Know It All

KEEP IN MIND….. What is important to her? Watch your face. Its natural. Can you forgive and forget?

TIPS FOR MANAGING AND RESOLVING It ain’t about winning. Be Aretha….RESPECT. Be here and now. Pick your battles. Do you want to resolve of do you want to get even? “Let It Go”

PRACTICE MAKES PERFECT “I want to understand what has upset you.” “I want to know what you were really hoping for.” “Can you say more about that?” “Is that the way it usually happens?” “I can understand how upsetting that must have been.” “I really appreciate that we are talking about this issue.” “I am glad we are trying to figure this out.”