Delaware Division of Motor Vehicles AAMVA Region I Conference Baltimore, Maryland July 17th – 21st Jennifer Cohan, Director
Identity Verification Organization Chart DMV Administration Fraud/Investigation Fiscal/Budget Legislative Planning Customer Relations Training Driver Services Driver License Identity Verification Driver Improvement Road/Skills Tests CDL Program Help Desk Vehicle Services Titling Registration Inspections Auto Dealer Transportation Services IRP IFTA Public Carrier OS/OW Permitting Audit/Compliance Toll Toll Operations (Three Plazas) EZPass Merged into DMV 7/1/10 2
Why Merge Toll Authority into DMV ? Toll Authority – quasi government agency Alignment of customer service Resource optimization Sharing of customer information Expanded option for collection of toll violations and data exchanges Expand on DMV reciprocity agreements Staffing – Toll to DMV
How’s it going? Significant back office cost savings Cross training of staff Utilization of multiple facilities for DMV/Toll Services Customer Service Center Expansion Vehicle Registration Hold Program – Toll violations Recent Reconstruction of Newark Toll Plaza – added technology for AET
Sharing Information & Partnering with Law Enforcement Sharing of information & databases Utilize License Plate Readers to identify: Toll violators Uninsured motorist Stolen Vehicles Delaware State Police utilizing LPR’s DUI checkpoints Random checks