AutoTransaXion Customer Engagement Platform

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Presentation transcript:

AutoTransaXion Customer Engagement Platform By Argistics, LLC Engage, Interact and Sell…

The Challenge… (For Dealers) The Economy Dealers looking for more leads Dealers looking to convert more leads Dedicating Resources to Real Customers Immediacy – Information when the customer wants it Differentiating the Customer Experience Engage, Interact and Sell…

The Challenge… (For OEM’s) The Economy Value of OEM leads Follow up on leads Recommending “Helps” Recommending “New” technology Converting leads Customer Experience “Helps” – sales training, new processes, new programs “New” Technology – conversion tools, web tools, marketing technology Engage, Interact and Sell…

The Solution… (For Both) AutoTransaXion… Innovative Web Site Customer Interaction Tool Immediate Customer Engagement Lead Collection / Conversion Solution High ROI Leads (Web Site Leads) Call Center Application Service application Designed for BDC or Large Internet Department Outsourced BDC – for limited dealer resources Low Cost / High Value Enlarge Footprint with Kiosk Application Engage, Interact and Sell…

The Solution… (For Both) What’s In It?... Live Video Chat for “face to face” engagement and Interaction DMS Integration on the fly inventory look up CRM Integration for lead collection and tracking Flash/Streaming Video Appointment Setting Push/Pull Desking Tools Credit Application Trade Valuation Buyers Order Payment Options Other forms and Documents Engage, Interact and Sell…

Chat Engagement Buttons Engage, Interact and Sell… Click to Connect Web Page Chat Engagement Buttons Engage, Interact and Sell…

Engage, Interact and Sell… Click to Connect Email Correspondence Engage, Interact and Sell…

Initial Customer Engagement Opening Form Set Customizable CRM Feed Saved Data Engage, Interact and Sell…

Initial Customer Engagement Connection Wait Screen Customizable Welcome Message Any Opening Video Message Educate Entertain Engage Engage, Interact and Sell…

Initial Customer Engagement Dealer/Agent Console Active Chats Opening Engagment Engage, Interact and Sell…

Engage, Interact and Sell… Connected Engagement Buyers Interface Video, audio and text chat interaction Customizable opening content Engage, Interact and Sell…

Dealer/Agent Interface Engage, Interact and Sell… Connected Engagement Dealer/Agent Interface Video, audio and text chat interaction Application Controls Control Preview Engage, Interact and Sell…

Customer Interface (DMS Integration / Trade Information) DMS Integration Fields DMS Pics and Movies Change on the fly Associate by VIN / Stock # Buyers Trade In information Customizable fields Uploadable pics/movies Engage, Interact and Sell…

Dealer/Agent Interface (DMS Integration / Trade Info) DMS Lookup and Preview Buyers Trade Info Review Engage, Interact and Sell…

Appointment Setting Dealer / Agent Customer Engage, Interact and Sell…

Web Content Sharing (Encapsulated) Dealer/Agent Interface Buyer/Customer Interface Content Shows In Contained iFrame (one window) Engage, Interact and Sell…

Engage, Interact and Sell… Web Content Sharing (Linked) Dealer/Agent Interface Buyer/Customer Interface New Window Engage, Interact and Sell…

Engage, Interact and Sell… Videos on the Fly Dealer/Agent Interface Buyer/Customer Interface OEM New Vehicles CPO Dealer Message Local Commercial Internet Message Engage, Interact and Sell…

Document and File Sharing (Non web based documents and files) Share Saved Documents and Files PDF Files Word Documents Excel Files F&I Forms Title Documents And More… Engage, Interact and Sell…

Word Tracks Unlimited and Customizable Dealer Agent Interface Buyer Interface Engage, Interact and Sell…

AutoTransaXion Kiosk Customer Engagement Program 2 1 Your website and engagement link on The Kiosk Customers engage with the dealership about the vehicles instantly through live video chat! No Email, No Phone, No Onsite Resources! AutoTransaXion Kiosk Placed in Off Site Showrooms and High Traffic Areas…Malls, Events, Membership Warehouses, etc. Immediate Engagement and Information sharing. Transparency! Internet / BDC Team can set appointments, take credit apps and more for customers, bringing real value to your marketing dollars! 3 AutoTransaXion Kiosk Customer Engagement Program 9/17/2018 Engage, Interact and Sell…

Engage, Interact and Sell… In Store AutoTransaXion Kiosk Build Group Brand Strength by continuing on line customer engagement in the “brick and mortar” Keep uncommitted buyers in the group by scheduling them for appointments across brands Give sales people incentives to schedule customers at other brands within the group ABC Motors Internet Department Domestic Brand ABC Motors Internet Department Import Brand ABC Motors BDC AutoTransaXion Kiosk Program for Dealer Group Cross Branding 9/17/2018 Engage, Interact and Sell…

AutoTransaXion Outsourced BDC Program Put Together All Pieces of The Sales Process Virtual Showroom / Website BDC answers “Chat” lead as a phone up Freeing up sales team Outsourced BDC AutoTransaXion OBDC seamlessly integrates with your internal processes Web Lead to Customer Website lead CRM / DMS Integration Customer Info collected 24/7, 365 Showroom BDC sets appointments BDC sells vehicle using AutoTransaXion desking tools Higher conversion / Immediate ROI Customer drops off trade and picks up new purchase AutoTransaXion Outsourced BDC Program Engage, Interact and Sell…