Enterprise Process Performance Improvement EPPI is the branded HPT – Human Performance Technology methodology of Guy W. Wallace and EPPIC Inc. Guy W. Wallace EPPIC Inc. www.eppic.biz

Focused on Performance Competence Determining which Improvement Method is appropriate to each situation requires a quick upfront investment in assessing “ideal” versus “actual” and the Cost of Non-Conformance (Gaps) - and then determining any potential causes for the high value inadequacies - and then the investment costs for addressing. Guy W. Wallace EPPIC Inc. www.eppic.biz

Focused on Performance Competence This applies to the following 4 levels: World Workplace Work Worker Guy W. Wallace EPPIC Inc. www.eppic.biz

Focused on Performance Competence The 4 W’s An Incomplete and Overlapping List of Various Improvement Concepts, Models, Methods, Tools & Techniques Worker a.k.a: People – ADDIE and SAT; performance-based Instruction/ Training/ Formal Learning; Informal Learning/ Unstructured OJT; Coaching; Mentoring; Feedback; Performance Management; Performance Reviews (360 and otherwise); Performance-based Compensation; On-Boarding; Recruiting & Selection; Job Design; Career Paths; Leadership Development; Incentives/Motivation – Rewards & Recognition; Performance Support Systems – EPSS; Psychometrics; Behavior Analysis; Job Aids; Expert Systems; Knowledge Management; etc. Work a.k.a: Process - Business Process Management, Process Engineering/Re-Engineering, Task Analysis; Process Mapping; Lean; Six Sigma; Theory of Constraints; Industrial Engineering; TQM tools (the 7 basics and the 7 advanced - plus others); Quality Function Deployment; Project Planning & Management; Human Factors Analysis and Engineering; Benchmarking; Statistical Process Control; etc. The Workplace   a.k.a: Organization – Baldrige Award; Strategic Planning; Strategic and Operational Balanced Scorecards/Dashboards; Organizational Development/ Alignment/ Design; Values; Vision & Mission Statements; Business Planning (and functional planning i.e.: Marketing Planning); Organization & Job Design; Change Management; Culture Change Management; Risk Assessment and Management; etc. World a.k.a: Mega – Ethics; Sustainable Business Practices; etc. Guy W. Wallace EPPIC Inc. www.eppic.biz

EPPI Stage I Leads to EPPI Stage II Guy W. Wallace EPPIC Inc. www.eppic.biz

Enterprise Performance Data Linkages You can model/map processes in a WBS - Work Breakdown Structure manner and systematically derive the Human and Environmental enablers – both the “Ideal” – and – the “As Is” - and then determine the root causes for any critical processes inadequacies and the potential Returns for the Investments for Improvements. Guy W. Wallace EPPIC Inc. www.eppic.biz

Enterprise Performance Data Linkages Once you know the ideal versus actual enablers you can then assess the improvement priority for any inadequacies found - as they impact performance alone and together in combinations. Then assess the Enabler Provisioning Systems. Guy W. Wallace EPPIC Inc. www.eppic.biz

Enterprise Performance Enabling Systems Human Asset Requirements: Awareness/ Knowledge/ Skills Physical Attributes Psychological Attributes Intellectual Attributes Personal Values These Human Asset Management Systems likely won’t be found in exactly this configuration in your Enterprise. The task is to identify which Enterprise entities own these responsibilities – for the Processes being targeted for potential improvement ROI - and then assess their own adequacy and causes for any gaps. Guy W. Wallace EPPIC Inc. www.eppic.biz

Enterprise Performance Enabling Systems Environmental Asset Requirements: Data/ Information Materials/ Supplies Tools/ Equipment Facilities/ Grounds Budget/ Headcount Culture/ Consequences These Environmental Asset Management Systems likely won’t be found in exactly this configuration in your Enterprise. The task is to identify which Enterprise entities own these responsibilities – for the Processes being targeted for potential improvement ROI - and then assess their own adequacy and causes for any gaps. Guy W. Wallace EPPIC Inc. www.eppic.biz

EPPI Stage I: Targeting EPPI Guy W. Wallace EPPIC Inc. www.eppic.biz

Guy W. Wallace EPPIC Inc. www.eppic.biz EPPI Stage I: Phase 1 Guy W. Wallace EPPIC Inc. www.eppic.biz

Guy W. Wallace EPPIC Inc. www.eppic.biz EPPI Stage I: Phase 2 Guy W. Wallace EPPIC Inc. www.eppic.biz

Guy W. Wallace EPPIC Inc. www.eppic.biz EPPI Stage I: Phase 3 Guy W. Wallace EPPIC Inc. www.eppic.biz

Guy W. Wallace EPPIC Inc. www.eppic.biz EPPI Stage I: Phase 4 Guy W. Wallace EPPIC Inc. www.eppic.biz

EPPI Stage I leads to EPPI Stage II Guy W. Wallace EPPIC Inc. www.eppic.biz

EPPI Stage II Some EPPI Stage II Efforts are Relatively Simple And Some Are Much More Complex Guy W. Wallace EPPIC Inc. www.eppic.biz

Enterprise Process Performance Improvement Past Writings by Guy W. Wallace on EPPI and the Analysis Methodologies Fall 2000 CADDI Newsletter Article Series March 2005 BPTrends Column Series 2006 Chapter 11 June 2008 PROVEN Column Series Guy’s Instructional Systems Design Methodologies: PACT - are a Sub-Set of the EPPI Methodologies Guy W. Wallace EPPIC Inc. www.eppic.biz

Enterprise Process Performance Improvement EPPI is the branded HPT – Human Performance Technology methodology of Guy W. Wallace and EPPIC Inc. Guy W. Wallace EPPIC Inc. www.eppic.biz