Dial-A-Ride Service Report to the Community April 2018

2017 Service Evaluation Balancing promise of “moving the people who need it most” in light of funding uncertainties GOAL: create service that is sustainable and resilient

Expanded countywide in 2002 with levy Service began mid-90s Expanded countywide in 2002 with levy 2017 = 15th year of sales tax support Currently providing over 100,000 trips/year History of PARTA Dial-A-Ride (DART) Service  

Dial-A-Ride Transit that “is not a fixed route system” Dial-A-Ride, Shared-Ride, DART Is not ADA complementary paratransit Is not “taxi service”

Dial-A-Ride (DART) Characteristics Operates in defined areas during advertised hours Riders register for service; request trip in advance Contracts with agencies; subscription service Shared-ride service with pickup/drop-off windows

DART has been losing revenue and sales tax dollars Funding Trends DART has been losing revenue and sales tax dollars         

Service Contracts, 2007-17

No Increase in DART Fares Since 1998 Our fares and revenues have not been able to keep up with inflation. 1998 Costs Today’s Costs Value of a Dollar $2 $3.06  $4 $6.11 U.S. Postage Stamp $0.32 cents $0.50 cents Dozen Eggs $1.09 $1.82 Gallon of Gas $1.06 $2.62 Movie Ticket $4.69 $8.97

Proposed DART Redesign Reallocating hours by flattening service Add Saturday service Adjust fares for inflation Transition able individuals to fixed route service

Proposed Service Changes Reallocating Day/Hours of Operation Monday-Friday: 5 a.m. to 11 p.m. Saturday: 8 a.m. to 7 p.m. Northeast: Monday and Wednesday Southeast: Tuesday and Thursday West: Monday thru Saturday Utilization of Fixed Route System Trips that have easy access to fixed route bus service and have pickup and drop off locations within .3 miles of a fixed route will no longer be eligible for DART service.  Trips will still be eligible for DART if pickup or drop off locations are outside the 0.3-mile subject to service availability. Increase in DART Fares Current Proposed General Public: $4 $6 Reduced Fare: $2 $3 Medicaid (Contract JFS or DD Board) Free Ticket Book General Public (10 Ride) $30 $54 Ticket Book Reduced Fare (10 Ride) $15 $30 Proposed Service Changes

Medicaid Services Free Transportation Options Available to Medicaid Eligible DART Clients who contract directly with: NET (Portage County JFS): door-to-door transportation for doctor, dental, hearing and counseling appointments (in and out of county) DD Transportation (Portage County DD Board) Coleman Day Services (PASSPORT)

Utilization of Fixed Route System Trips that have easy access to fixed route and have pickup and drop off locations within .3 miles of a fixed route will NOT have access to DART. Trips will still be eligible for DART if pickup or drop off locations are outside the 0.3-mile subject to service availability.

Kent DART Exclusion Zone

Kent & Ravenna DART Exclusion Zone

Ravenna DART Exclusion Zone

PARTA Fixed Route is Better Than Ever! Less waiting, service running on average every 30-45 minutes at regular intervals. Low cost: $1 general fare or $2 all-day (.50 disabled and seniors) SPOT PARTA allows passengers to track buses anytime/anywhere Kent Central Gateway and UH Hospital provide central transfer point and free transfers. Service available to Cleveland/Akron. Easier to read schedules and simplified route numbers New cleaner CNG buses being launched summer 2018.

No Changes to Fixed Route All Fixed Routes are Remaining the Same Fixed Routes Costs are Remaining the Same (Passes are still available) Fixed Route Fares Trip Cost General Public Single Ride $1.00 Reduced Fare $0.50 ADA Complimentary Paratransit $2.00 Akron Express Cleveland Express $5.00

Travel Training is Here to Help! Are you new to PARTA’s fixed route system? Travel Training can teach you to… Read schedules and plan and book a trip Locate and transfer to other buses Pay fares and purchase ticket books Learn PARTA’s SPOT system to locate buses in real time Group classes and one-on-one session are available! Free 10-ride fixed route pass for first time completion! Contact Carlell Howard 330-678-7745 x 119; choward22@partaonline.org

Travel Training Classes Scheduled… May 2, Kent Free Library, 2 p.m. May 8, Reed Memorial Library,10 a.m.,  Carlin Room May 14, Kent Free Library, 2 p.m. May 24, Reed Memorial Library, 3 p.m.,  Jenkins Room May 31, Kent Free Library, 2 p.m. June 6, Reed Memorial Library, 2 p.m., Carlin Room June 15, Kent Free Library, 2 p.m. June 19, Reed Memorial Library, 2 p.m., Jenkins Room June 29, Reed Memorial Library, 10 a.m., Jenkins Room

Major Components Fewer buses during day Introduce smaller, fuel-efficient vehicles Reallocating day/hours mirror fixed route service Migrate able individuals to fixed route Adjust fares for inflation since 1998

Outcomes DARTA service that is sustainable now and into the future. Providing safe, affordable & viable transportation options to everyone in Portage County. Better utilize available Fixed Route Services DARTA service that is sustainable now and into the future.

Public Comments Comments should be directed to: Mail: PARTA at 2000 Summit Road, Kent, OH 44240 Attention: Planning Department Fax: 330-676-6310. Online: www.partaonline.org. Public Hearings: April 16, Reed Memorial Library 10:00 a.m. April 16, Garrettsville Library 2:00 p.m. April 17, Randolph Senior Center 10:00 a.m. April 18, Kent Central Gateway (2nd Floor) 2:00 p.m. April 19, Reed Memorial Library 5:00 p.m. April 20, Streetsboro Library 2:00 p.m. Public Comments

Questions? Thank you!