WW HMI SCADA-17 Wonderware Developer Network: Overview and Roadmap Michael Boor WDN Technical Content Manager Title slide [from Title Slide master] The title slide is available as a Title Master and the background and graphic elements are fixed. Text is editable for the slide heading and presentation details but the small compliance text exists in editable form only on the Title Master itself. This type area should be used only for the purposes of compliance text and should not be replaced by other content. Font, type size and colors are fixed for the Title Master style and should not be modified. Footer details Footer detail appear in the bottom-left corner of the slide and appear in fixed positions and order. Editing of the Footer details is done by accessing ‘Header and Footer’ under the ‘View’ menu in PowerPoint®. ©

Agenda Background WDN Today: Providing Solutions Who Can Access the WDN Who is Using the WDN Value to the Community WDN Lifecycle WDN Roadmap Getting the Most from WDN Text slide, with title and body text [from Slide Master] This slide exists as a Slide Master and all type specifications and graphic elements are fixed. Simply type into the prompt boxes. The layout is set as a Title Box and Text Box – within the Text Box there are five levels of type: Level 1 – Body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph. Level 2 – Bulleted body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph. Level 3 – Bulleted body text (using a horizontal dash) set in Verdana Regular (16pt on 20pt linefeed) with ‘0.5 line’ space below each paragraph. Level 4 – Bulleted body text set in Verdana Regular (15pt on 18pt linefeed) with ‘0.5 line’ space below each paragraph. Level 5 – Bulleted body text (using a horizontal dash) set in Verdana Regular (14pt on 17pt linefeed) with ‘0.5 line’ space below each paragraph. Within standard body text, subheads are set in Verdana Bold at the same size as the body text. Advancing through the text levels To advance to each text level from the previous one you can use the ‘Increase Indent’ and ‘Decrease Indent’ buttons on the ‘Formatting’ toolbar in PowerPoint®. While the text position is fixed, the text box will grow as you enter further content in the slide – therefore, care should be taken to keep within the present text box margins.

Background Needed: A single-source, secured site that gathered all types of knowledge. Islands of knowledge everywhere, unconnected. The Wonderware Developer Network (WDN) was launched in 2008. ~8000 knowledge "objects" + 100 articles. ~7,500 active visits. Audience: Distributors, System Integrators, and other Wonderware Ecosystem Stakeholders, Wonderware Support Engineers. 2008: Put bullet in front Wonderware had Wiki sites, internal and external forums. "To create "flourishing Online Community" of engineers who want to work with Wonderware." To provide one "engineering knowledge sharing center." Technical NOT Marketing

WDN Today The WDN is THE Invensys support site for the Wonderware brand. Provides direct self-service support for Wonderware customers. Used by support engineers for solutions. Used by distributors and SIs. Knowledge sharing destination for the Wonderware ecosystem. Best practices Deployment Pause symbol here:

WDN Today: Providing Solutions 18,000 + knowledge objects (FAQs, Diagnostics, Deployment, Security Bulletins, Videos, etc.). ~25,000 individual visits each month, from ~8,000 users. Dwell time average = 7.5 minutes. Pause symbol Internal: Global Support Center Team provides system and customer support. 2008: ~8000 knowledge "objects" + 100 articles 2008: ~7,500 active visits

WDN Today: Providing Solutions Product documentation and solutions. Testing bulletins for Microsoft Security releases applied to Wonderware product. Wonderware Cyber Security updates. Wonderware product updates, service packs, patches, and other supported software product releases. Tech Support utilities. Software Asset Manager (SAM) product download and reporting. Cyber-security usage? 2008: ~8000 knowledge "objects" + 100 articles 2008: ~7,500 active visits

Who Can Access the WDN If you are a customer, you have access (https://wdn.wonderware.com). Secured site (requires login and password). Content delivery is based on who you are and your entitlement. Customer content access is based on Customer FIRST entitlement level. Premium and Elite levels can access more content (SAM, Portals, case submission, etc.) Find another symbol for the phone – world wide web? "Internal" customers can access most content: Engineering Ecosystem, employees, principals, stakeholders, 3rd party vendors, etc.

Who is Using WDN and How Customers: 24 x 7 access to solutions, Tech Support publications. Distributors: Quick access to solution data for Tech Support. System Engineers and other Developers: Access to best practices, product implementation patterns, product updates and patches. Case management functions (open, manage cases), etc. Elite-Plus CF Customers: Custom Support Portals in addition to all-access to WDN. Wonderware Development Partners (External): Product distribution directly to Wonderware Customers. Wonderware Development Partners SKELTA Workflow Mobile Reporting Connector AutoSave for System Platform

WDN Community Value 24x7 self-support. Pro-active product guidance. "Best practice" and consistent application patterns, resulting in faster sales cycles for distributors, and faster time-to-market for solutions. Product downloads and patches. Access to support utilities and applications like the Wonderware Software Asset Manager (SAM). Elite-Plus Customer Portals for management. Networking through Product Forums. Text slide, with title and body text [from Slide Master] This slide exists as a Slide Master and all type specifications and graphic elements are fixed. Simply type into the prompt boxes. The layout is set as a Title Box and Text Box – within the Text Box there are five levels of type: Level 1 – Body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph. Level 2 – Bulleted body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph. Level 3 – Bulleted body text (using a horizontal dash) set in Verdana Regular (16pt on 20pt linefeed) with ‘0.5 line’ space below each paragraph. Level 4 – Bulleted body text set in Verdana Regular (15pt on 18pt linefeed) with ‘0.5 line’ space below each paragraph. Level 5 – Bulleted body text (using a horizontal dash) set in Verdana Regular (14pt on 17pt linefeed) with ‘0.5 line’ space below each paragraph. Within standard body text, subheads are set in Verdana Bold at the same size as the body text. Advancing through the text levels To advance to each text level from the previous one you can use the ‘Increase Indent’ and ‘Decrease Indent’ buttons on the ‘Formatting’ toolbar in PowerPoint®. While the text position is fixed, the text box will grow as you enter further content in the slide – therefore, care should be taken to keep within the present text box margins.

Roadmap Recast as Solution Provider (ongoing) Enhance Solutions and Customer Focus 2013: Integration with Global KMS 2014: Deliver new GCS Support Portal Recast as Solution Provider (ongoing) More Customer-Centric focus (ongoing) Integration with Global Knowledge Management System Create a wider "Virtual Community" around Invensys Software Brands Diagram!!! (SKELTA logo here)

Getting the Most from WDN Overview RSS Bookmark Search Videos Begin Tour Text slide, with title and body text [from Slide Master] This slide exists as a Slide Master and all type specifications and graphic elements are fixed. Simply type into the prompt boxes. The layout is set as a Title Box and Text Box – within the Text Box there are five levels of type: Level 1 – Body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph. Level 2 – Bulleted body text set in Verdana Regular (18pt on 24pt linefeed) with ‘0.5 line’ space below each paragraph. Level 3 – Bulleted body text (using a horizontal dash) set in Verdana Regular (16pt on 20pt linefeed) with ‘0.5 line’ space below each paragraph. Level 4 – Bulleted body text set in Verdana Regular (15pt on 18pt linefeed) with ‘0.5 line’ space below each paragraph. Level 5 – Bulleted body text (using a horizontal dash) set in Verdana Regular (14pt on 17pt linefeed) with ‘0.5 line’ space below each paragraph. Within standard body text, subheads are set in Verdana Bold at the same size as the body text. Advancing through the text levels To advance to each text level from the previous one you can use the ‘Increase Indent’ and ‘Decrease Indent’ buttons on the ‘Formatting’ toolbar in PowerPoint®. While the text position is fixed, the text box will grow as you enter further content in the slide – therefore, care should be taken to keep within the present text box margins.

"What Customers are saying…" "Right on! (or should I say Write on! ;)" "Enjoying your recent blogs…" "Very Handy!!" "Interesting article! Keep up the good work…" "Cool stuff. Just in time for rolling out our latest project…" "Rockadocious!" Current site!!! From email, notes Top 5 users!!!! From GA Other comments include suggestions, service requests, etc.

Contact michael.boor@invensys.com Contribute!! wdn.wonderware.com Current site!!! From email, notes Top 5 users!!!! From GA Other comments include suggestions, service requests, etc.

THANK YOU! Q + A Current site!!! Ask for feedback!!! From email, notes Top 5 users!!!! From GA Other comments include suggestions, service requests, etc.