LKQ / ETE Transmission Claims

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Presentation transcript:

LKQ / ETE Transmission Claims Following your ETE Transmission Claim Get Information Quickly Easily Better Directly

ETE Transmission Claim Information Access Made Easy Sales Rep is emailed claim link of submitted claim Tracking claim progress “Real Time Information” Up to date status Replacement ETA and serial # noted in claim Indicates if the RO from the shop was received for labor Easy emailing questions and additional issues Follow the “lkqtransmission.zendesk” registry instructions, you will only need to Register once. Login Email is your LKQ alias ( XXXXXX@lkqcorp.com ) Make the password you select easy to remember, it will never change

The Sales Rep that submitted the Track It Claim will receive an Email similar to what is below Please note , The Link is Safe to open From: LKQ [mailto:support@lkqtransmissions.zendesk.com] Sent: Thursday, April 14, 2016 3:59 PM To: Submitting Sales Rep Subject: Welcome to LKQ   Thank you for contacting us. Our new support system will allow you to check the status of your support requests easily. We have created an account for you to log in to our new portal. Please click the link below to create a password and sign-in. https://lkqtransmissions.zendesk.com/verification/email/gph3ubtxLDzRsW2YhRpUwSwlz

Once you have Registered …. save the Link lkqtransmission.zendesk.com to your Favorites You will see this screen below by clicking the Favorite,,, simply log in

Follow the directives below after logging In When clicking the Emailed LINK Follow the directives below after logging In

Here is how to find the Status of your ongoing ETE claim Track it WEB (PSINFO on your browser) Click the Blue LINK in the Technician Notes Field

Thank you LKQ Product Support Questions and Issues Please contact the “ KEY MASTER to the Gate “ Beverly Vestal bjvestal@lkqcorp.com 785-414-3361 Thank you LKQ Product Support