Observatory Medical Practice

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Presentation transcript:

Observatory Medical Practice Patient Survey November 2017

Responses 2017: 369 responses 2016: 453 responses 2015: 511 responses Half were paper copies and half were on-line responses Poor on-line response – due to reluctance to follow links because of increase in security awareness???

Urgent appointments

Comparison 2016:2017

Routine appointments

Comparison 2016:2017

Enough time?

Comparison 2016:2017

Good at listening: GPs

Good at listening: Nurses

Comparison 2016:2017

Comparison 2016:2017 Nurses

Website awareness

Website comments 31 comments posted Some confusion as most comments referred to the on-line access website

Comparison 2016:2017

Patient Access system use

Comparison 2016:2017

Interest in changes to health service 216 (71%) no thanks 87 (29%) comments Range of interests concerning the surgery and various health conditions Mental health gets most mentions

Getting updates No thanks – 37% Yes via direct emails – 42% Yes via links on website – 20% No internet access – 1% Suggest joining Talking Health & Healthwatch to those who want direct links?

Friends & family test How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

Has the practice improved? 49 mostly negative comments 71 mostly positive comments 20 neutral comments Main gripes are around longer waits for an appointment Some dissatisfaction about the changes to the 8.30am release of ‘on the day’ appointments

Comparison 2016:2017

So – this year Appointments – still good access for both urgent and routine Enough time - yes Listening – very good Website usage & knowledge very low Patient Access – low awareness and issues with signing up Health service changes – lots of interest in getting more information

Comparisons – key points Note longer waiting times for routine appointments – lots more comments about this Satisfaction with both time and listening still very good Website and on-line access awareness has barely changed

What next? Work with OxFed on promoting on-line Access Consider website page to promote information about local health service changes Email (or text) those requesting information Online access Links to Talking Health and Healthwatch newsletters