Your Speakers Tonight... Sharon McBride

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Presentation transcript:

Your Speakers Tonight... Sharon McBride 9-1-1 Public Education Development Coordinator Chester County Department of Emergency Services Crystal Hassler 9-1-1 Public Education Team Coordinator Chester County Department of Emergency Services

Chester County 911 9-1-1 What YOU Need To Know...

Where does my 911 call go? Government Services Building 601 Westtown Road, West Goshen Township

What do we see when you call 9-1-1 from a “landline” phone?

Pay Phones Cell Phones

WHAT IS AN EMERGENCY?

9-1-1 VS. 10 Digit

In 2002, your 911 center received 93,378 9-1-1 calls and 218,340 10 Digit calls.

The Telecommunicator

WHERE? Township Cross Street 491 Address Phone #

WHAT is the Problem?

WHEN did this occur?

WHO is calling?

Remember to stay CALM!! We want to get help to you as fast as we can! We need as much information as you can give us as calmly and quickly as possible.

Medical Emergency Dispatch

What happens with all the information you provide?

9-1-1 Hang Ups

Let's Review...

What do I need to tell the 911 calltaker? WHERE you are! If we don’t have your location, we cant send you help. WHAT is wrong? So we know what kind of help to send. WHEN did this happen? Is it going on right now or did it happen before? WHO are you? We need your name address and phone number.

Questions?