Work Force Analysis Summary - Template Customer Name

Persona RESPONSIBILITIES CHALLENGES WORKSTYLE NEED & WANTS …...... ……... …… …... Related Roles …. WORKSTYLE NEED & WANTS …… Internal Mobility External Mobility Internal Collaboration External Collaboration Place Dependency Connectivity Dependency

Desired Future Technology First Line Worker A DAY IN A LIFE …….. 5:30pm 2:00pm 12:00pm 9:00am 6:30am …….. ……… ……. ……… DEVICE NEEDS CAPABILITY NEEDS KEY SCENARIOS Current Technology 1. Smarter Meetings 2. Communication & Community 3. Work from Anywhere 4. Training & Onboarding 5. Discover People & Content 6. Team Collaboration 7. Schedule and Task Management Document Creation Mobile Smartphone Desk Phone Headset Desktop Laptop Hybrid Real-time Communication Tablet Webcam Dual Screen Pad and Pen Stylus Windows to go Shared Kiosk Collaboration Desired Future Technology Finding Information & People Mobile Smartphone Desk Phone Headset Desktop Laptop Hybrid LOB Applications Tablet Webcam Dual Screen Pad and Pen Stylus Windows to go Shared Kiosk Reporting & Analytics 3

Schedule and Task Management Create, update and manage schedules and tasks DEMAND xxxxxxxxxxxxxxx SUPPLY xxxxxxxxxxx xxxxxxxxxxxxxxx                    XXXXXX xxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxx Behavioral Changes People need to consider who the consumer of the content they create will be in order to store it appropriately. Naming conventions and classification frameworks can help organize information, making it easier to find. Know the right place to go to ask for help if needed. …….. ……. ……

Example Role Example Role #2 xxxxxxxxxxxxx xxxxxxxxxxx xxxxxxxxxxxxxxx