Workplace Readiness Skills Personal Qualities and People Skills Positive Work Ethic Integrity Teamwork Self-Representation Diversity Awareness Conflict Resolution Creativity and Resourcefulness Workplace Readiness Skills Personal Qualities and People Skills Objectives Disclaimer References

Positive Work Ethic I’ve got it, Next Topic ! Test my knowledge Attendance Positive work ethic is punctual and consistent attendance. It means accurately accounting for hours worked, honestly reporting unanticipated absences, and consistently reporting to work on time. Communication Positive work ethic is working with co-workers and supervisors. It means taking direction willingly, using active listening skills, asking questions when necessary, and making eye contact. Dedication Positive work ethic is showing your commitment to the job. It means staying on task, completing the task efficiently, and taking initiative when necessary Test my knowledge I’ve got it, Next Topic !

Positive Work Ethic: Sample Question You can demonstrate a strong work ethic by: Contributing only enough to meet the minimum standards of the job Adhering to the policies and procedures that your employer wants you to follow Managing your time to accomplish some of the duties required by your supervisor Taking personal calls on your cell phone and handling your personal business during work hours Choose the correct answer I’ve got it, Next Topic !

Integrity Integrity means abiding by workplace policies and procedures, respecting the property of the employer and co-workers, and having an awareness that your actions and behavior have far-reaching effects. Demonstrate honest and reliability in every situation. Using synonyms integrity is truthfulness, honor, reliability, veracity, and authenticity. Test my knowledge I’ve got it, Next Topic !

Integrity: Sample Question Choose the correct answer An example of integrity is: Using personal and sick leave randomly Borrowing office/school supplies for your own personal use Exhibiting honesty and reliability Giving store discounts to your friends I’ve got it, Next Topic !

Teamwork Teamwork is working together effectively with your co-workers, peers, or teammates to accomplish a goal. Excellent teamwork skills include helping to get the job done, putting team goals ahead of their own, give positive energy to the team, help new players adjust successfully, and look for ways to add value. Team skills are helpful at school and in the workplace. Test my knowledge I’ve got it, Next Topic !

Teamwork: Sample Question Choose the correct answer For successful teamwork you will need to: Compromise and negotiate your ideas Set appropriate and realistic goals Communicate with everyone All of the above I’ve got it, Next Topic !

Self Representation Self-Representation This is action or speech that an individual uses to express to others who he/she is. Self-Image This is when an individual asks “What do others think about me?” Self-Representation includes dressing appropriately, maintaining personal hygiene, using manners and language suitable for the workplace, and adhering to professional rather than personal standards. Test my knowledge I’ve got it, Next Topic !

Self-Representation: Sample Question Choose the correct answer Choose the correct answer How can you improve your self-representation skills? Talking back to your employer Offering to help co-workers complete tasks Wearing inappropriate clothes to work Missing a day of work to sleep late What are some potential consequences of using slang or poor grammar? Loss of customers Generate problems with supervisors and co-workers Lose promotions and possibly your job All of the above I’ve got it, Next Topic !

Diversity Awareness Diversity awareness is respecting differences encountered in the workplace. Types of diversity include gender, race, nationality, age, culture, and background. You can give exceptional customer service to all customers and co-workers by respecting different opinions, cultures, and experiences. Companies have diversity in their staff to introduce a broader range of talents, skills, and creativity. Test my knowledge I’ve got it, Next Topic !

Diversity Awareness: Sample Question Choose the correct answer What are some ways you can become more familiar with the unique background of your customers and co-workers? If you can’t understand their speech, ignore them None of these are correct Don’t waste time finding out about them or their families Treat all with the same degree of professional respect, regardless of national origin, race, appearance, religion, gender, disability, or age I’ve got it, Next Topic !

Conflict Resolution Conflict resolution is an important skill to have in the workplace because conflicts will arise! Conflict resolution is simply solving interpersonal problems using diplomatic solutions. Common conflicts occur due to personality issues, cultural difference issues, disagreements over how to handle work projects and performance issues. We see conflicts in school and the workplace all the time. We go about solving these problems by negotiating diplomatic solutions. Test my knowledge I’ve got it, Next Topic !

Conflict Resolution: Sample Question Choose the correct answer An angry coworker complains about the way you do your job. Your BEST response is to a. Be more assertive than he/she is. b. Call security for help. c. Walk away to avoid conflict. d. Remain calm and focused on a solution. I’ve got it, Next Topic !

Creativity and Resourcefulness Creativity and resourcefulness is a transferable skill that can be used in many different environments. It means contributing new ideas, displaying initiative, independence, and responsibility, and lastly dealing skillfully and promptly with new situations and obstacles. Test my knowledge Done !

Creativity and Resourcefulness: Sample Question Choose the correct answer During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to a. Ignore the request because you think things are just fine the way they are. b. Ask your coworker what they would do. c. Consult the employee handbook. d. Research how other companies and experts have improved customer service. I’ve got it all !

Objectives The student will be able to identify a positive work ethic behavior. The student will be able to identify integrity in the workplace. The student will be able to identify teamwork skills. The student will be able to identify self-representation skills. The student will be able to identify diversity awareness in the workplace. The student will be able to identify conflict-resolution skills. The student will be able to identify creativity and resourcefulness skills in the workplace.

  References Jolanda, D. V. (2016, January 18). Youtube. Retrieved from The Power of Good Teamwork Good Teamwork: https://www.youtube.com/watch?v=ftPOy4yUGMQ Solutions, T. (2015, February 2). Raising Awareness about Workplace Diversity. Retrieved from YoutTube: https://www.youtube.com/watch?v=qECdHu1JeNk Schools, H. C. (2016). CTE Verso. Retrieved from Virginia CTE Resource Center: http://www.cteresource.org/verso/courses/6115/principles-of-business-and-marketing-tasklist Values.com. (2013, November 28). YouTube. Retrieved from The Foundation for a Better Life: https://www.youtube.com/watch?v=40e7dd6Lpjw *Images provided under Creative Commons License

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