WORKING WITH COLLEGUES AND CUSTOMERS Working with Colleagues and Customers - SITXCOM001A WORKING WITH COLLEGUES AND CUSTOMERS AGENDA TOPIC 6. Working in a team -Working in teams -What attributes to bring to the team / expectations -Benefits of team work -Managing differences in teams -Handling team conflicts -Team goals -Team meetings / communications Presentation_10 // 16_TAFE NSI Ryde/MB_ZGtbc_2013

Working in a Together Eeach Achieves More WORKING IN A TEAM

T ogether E ach A chieves M ore Successful organisations have effective teams. A team is a collection of people working together to achieve a common goal.

WHAT IS A TEAM? WHAT TEAM(S) DO YOU BELONG TO? A group of two or more people who are striving for the SAME goal and who RELY on each other to achieve that goal. Team members who set a goal together will be more committed to achieving that goal. Allowing each member to have input into the direction of the team will strengthen the motivation of the team to succeed WHAT TEAM(S) DO YOU BELONG TO?

What is a ‘group’? A group is a collection of people in the workplace who are brought together because of a common link, for example similar skills.

KEY ELEMENTS OF SUCCESSFUL TEAM S haring knowledge and skills involves a willingness on the part of all team members to fully utilise their knowledge and skills

KEY ELEMENTS OF SUCCESSFUL TEAM U understanding the needs, limitations and constraints of individual team members

KEY ELEMENTS OF SUCCESSFUL TEAM C commitment and dedication

KEY ELEMENTS OF SUCCESSFUL TEAM Communication

KEY ELEMENTS OF SUCCESSFUL TEAM Extendibility, the ability to adapt to changes and new ideas, accept challenges and go beyond what is just required

KEY ELEMENTS OF SUCCESSFUL TEAM Sharing resources involves maximising human, physical and financial resources to achieve the team goal/s

KEY ELEMENTS OF SUCCESSFUL TEAM Synthesis – building and bringing a team and the task together. This involves following agreed directions and procedures and practicing and utilising the SUCCESS model

EVERYONE’S CONTRIBUTION TO THE TEAM IS VITAL CUSTOMER

BENEFITS OF TEAMWORK FOR EMPLOYEES: Tasks are completed more quickly Greater job satisfaction Work is often more enjoyable – happier workplace Ability to draw on other people’s experiences and ideas – getting support in the workplace

BENEFITS Improved production and higher staff morale FOR EMPLOYER: Improved production and higher staff morale Reduced staff turner Increased profits and product quality

BENEFITS FOR CUSTOMERS: BETTER PRODUCTS AND

Cultural differences in teams The nature of the hospitality industry almost guarantees that every workplace will be comprised of a variety of cultures. The cultural differences can influence the dynamics of the team: Cultural differences in teams

CULTURAL DIFFERENCES IN TEAMS the value of teamwork verses emphasis on individual effort work ethic – different cultures display different work ethics religious and political beliefs – may influence a person’s need for time off, ability to perform certain tasks, need to observe certain practices during work times interpersonal and communication skills – not all team members English is not their first language

For good customer satisfaction and good work relationships, teamwork is a must!