Mobile workforce management solution ABB Enterprise Software product group Service Suite Mobile workforce management solution

Today’s field operations challenges  Asset maintenance requirements Controlling operating costs Performance management # Extreme events & emergencies Customer satisfaction Regulatory compliance Network / grid reliability Productivity and safety Improving best practices September 17, 2018September 17, 2018

Service Suite for your field operations needs Forecast Plan/predict future demand for long-term budget plans and short-term operational plans 1 Schedule Plan, optimize, schedule and auto-assign all work across all field technicians 2 Dispatch Monitor field progress in real-time; manage exceptions and emergencies 3 Execute Industry leading field mobility for all work – from short-cycle to long-cycle and complex work 4 Analyze Turn Operating data  actionable insight; drive industry best practices and processes 5 September 17, 2018September 17, 2018

Enterprise-wide mobile workforce management Integration to all major host systems All types of electric, water + gas T&D work EAM Service Suite Service work outages CIS Dispatch Operations Planning + Scheduling Applications OMS SOI Connector Admin/Back Office Tools/Applications GIS Inspections & maintenance    September 17, 2018September 17, 2018

Spanning all types of work across all technicians From short cycle to long cycle – across electric, gas and water utilities Service High bill read Meter set Turn on/shut off Non-pay disconnect Collection Purge & relight Meter change Inside meter read Line locate Gas leak repair Water leak repair No heat Appliance work Construction Line extension Line replacement Splicing Maintenance Tree trim Pole set Paint Corrosion prevention Asset replacement Street light repair Water/gas main repair Outage Emergency/Trouble Damage assessment Damage survey Planned switching Unplanned switching Restoration Repair Wire down Inspections Pole inspection/patrol Leak survey Asset inspection September 17, 2018September 17, 2018

Driving an industry-leading ROI across field operations Customer examples:  Field technician productivity 15-25% % of work auto-scheduled 90%+  Construction crew productivity 47% Dispatcher productivity gains 60 min.  Technician windshield time 5-10% 12%  Estimated restoration times  Customer satisfaction ratings 10-20% 50%  Planning and assigning work 17%  Asset inspection effort / time 60%  In customer complaints September 17, 2018September 17, 2018

Service Suite components September 17, 2018September 17, 2018

Extensive range of field mobility choices September 17, 2018September 17, 2018

ABB Ability™ Connected Asset Lifecycle Management™ The solution for next-level asset management Connects operations and maintenance to performance Combines disparate data sources to create a single source of truth Proactively predicts, prescribes and prioritizes maintenance Enables planning based on risk of failure and operational criticality Utilizes expert data modeling for continual improvement Leverages real-time operations data for improved efficiencies Improves responsiveness by delivering the right work at the right time to the right people The ever-decreasing cost of sensing, data storage, communication and computation means that very soon, almost any “thing” that can be connected, will be connected (to other devices on a local network and, increasingly, to the cloud). The potential of the Internet of Things is realized when we can sense, communicate, store, analyze, and act on the physical world in one interconnected transaction. ABB is building on this the vision with our Connected Asset Lifecycle Management solution. And because each industry is different, ABB is working to define what it means for different industries to deliver increasingly connected asset lifecycle management to automate, connect, collect, analyze, act and refine. It is about providing our customers with ways to better leverage and deploy IoT technologies. It is about giving you the tools to better plan long-term capital investments. It is about helping our customers build stronger connections across their organization and provide stronger asset management solutions. September 17, 2018September 17, 2018

Why ABB and Service Suite? Purpose-built for electric, gas, water industries Supports all technicians and all work types Strong market presence/experience in utilities 30+ years of R&D investment in mobile WFM Proven implementation / project experience Integrations to all leading host systems ABB WFM + ADMS + EAM + APM + Analytics Aligned with industry needs True enterprise-wide WFM The industry leader in WFM Greater functional depth Customer success /  ROI Lower risk / lower TCO & TCI End-to-end customer & asset lifecycle management September 17, 2018September 17, 2018