Managing Relationships in the Workplace

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Presentation transcript:

Managing Relationships in the Workplace www.relationships.com.au

Why worry about “relationships” in the workplace? www.relationships.com.au

“Quality working relationships represent the central pivot on which excellent workplaces are founded.” acirrt working paper 2003 www.relationships.com.au

Why do HR people get “dumped” with this stuff Why do HR people get “dumped” with this stuff? How can you do it better, plus help others to do it better? www.relationships.com.au

GETTING WORKPLACE RELATIONSHIPS ‘RIGHT’ 1. HR Strategy * Policies and procedures * Clear roles/responsibilities * Induction into work culture and expectations 2. Principles for high performance work relationships 3. Interpersonal skills www.relationships.com.au

Policies and procedures are only as good as the people who use them. www.relationships.com.au

PRINCIPLES FOR HIGH PERFORMANCE WORK RELATIONSHIPS Shared values and goals Clear expectations of each other Respect and trust Understanding yourself and the other person Good communication Managing differences and conflict www.relationships.com.au

High level interpersonal skills enable us to:- a High level interpersonal skills enable us to:- a. Deal with difficult situations and difficult people in the most effective way b. Create high performance work relationships and high performance work environments www.relationships.com.au

Key ingredients Understanding others Listening Expressing yourself clearly Asserting your needs Giving and receiving feedback Resolving conflict Managing emotions Being able to stand back and see the patterns www.relationships.com.au

Hotspots in work relationships 1. giving/receiving feedback 2 Hotspots in work relationships 1. giving/receiving feedback 2. dealing with emotions 3. resolving conflict www.relationships.com.au