Lync 2013 Voice Improvements EXL325 Lync 2013 Voice Improvements Andrew Ehrensing / Don Kerr Microsoft and Plantronics

About this Presentation Microsoft Lync 9/18/2018 About this Presentation Capabilities are subject to change Packaging and licensing have not yet been determined Any screen captures or concepts shown are pre-release and for illustration purposes only All performance statistics are pre-release and subject to change Disclaimer This presentation contains preliminary information that may be changed substantially prior to final commercial release of the software described herein. The information contained in this presentation represents the current view of Microsoft Corporation on the issues discussed as of the date of the presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of the presentation. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESSED, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this presentation. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this information does not give you any license to these patents, trademarks, copyrights, or other intellectual property. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

What’s New with Voice in Lync 2013 Microsoft Lync 9/18/2018 What’s New with Voice in Lync 2013 Voice in the cloud, including IP phone support and advanced features like Delegation & Team Call Hybrid voice, providing on-premises interoperability with Lync Online. Support for Internet Protocol version 6 (IPv6) for both mixed (v4/v6) & standalone environments. Robust session management with trunk to trunk routing Delegation enhancements including Shared Line Appearance (w/IP phone) and simring delegate calls. Expanded capabilities when call routing with multiple gateways and IP-PBXs. Greater delegation of IT responsibilities with Manager role for Response Group services. More administrative control of calling with per-call authorization for forwarding & simul-ring Much more, including VDI, Conferencing, Networking © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 Lync Voice Online

Enabling customer deployment choice Microsoft Lync 9/18/2018 Enabling customer deployment choice Lync Online Lync Hybrid Lync Server © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Details: Voice Feature Set Lync Server Lync Online Lync Online Dedicated Lync Hybrid (hybrid voice) (split domain)* VoIP & PSTN calling ü (US & UK only today) (NA and Europe DC only) IP Phone, PC, Mac, Mobile & Tablet Hold, Transfer, Forward, Delegate, Team call Emergency dialing Common Area phones PBX Interoperability Call Park, Private Line, Unassigned Number Audio & Video QoS Analog devices (e.g., FAX) Enhanced 911 Response Groups Local voice resiliency Call Admission Control Contact Center (Aspect, NICE, etc.) * Split Domain column indicates voice features for users on Lync Server

Lync Online: Office 365 Lync-to-phone 9/18/2018 Lync Online: Office 365 Lync-to-phone Call phones from Lync Make and receive phone calls to any number (via a partner calling service) Use on your laptop, IP phone, or smartphone Single number across PC and mobile phone Work from anywhere with the communications devices you already use Call via work, and simultaneously ring your mobile phone Voice as part of a cloud-based unified communications Includes sophisticated features like Delegation, Group Pickup with Team Calling Local phone numbers with portability and emergency dialing with partner calling service © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Office 365 Lync-to-Phone Calling Service Providers Public Internet Public Switched Telephony Network (PSTN) Lync Online User

Internal Call Flow 2 1 3 Lync Online Exchange Online Calling Service Providers Public Switched Telephony Network (PSTN) 2 1 Signaling through Office 365 Audio media between Peers 3 Lync Online User Lync Online User

Incoming / Outgoing Call Flow Exchange Online Lync Online 1 Calling Service Providers Public Switched Telephony Network (PSTN) 2 3 Signaling through Office 365 Audio media direct to carrier partner Lync Online User

Voice Messaging Call Flow Exchange Online Lync Online 1 Calling Service Providers Public Switched Telephony Network (PSTN) 3 2 Signaling through Office 365 Audio media direct to carrier partner Lync Online User

Conference Call Flow 3 2 1 Lync Online Exchange Online Calling Service Providers Public Switched Telephony Network (PSTN) 3 2 1 Signaling through Office 365 Audio media to Lync Online Lync Online User Lync Online User

Devices in the Service Lync Phone Edition Interoperates with Office 365 using updated image. All models except Polycom CX700 supported Same image will work with On-Premise, Hybrid, or Cloud deployment Renamed to remove the “2010” to align with service & show device works across versions. Only user accounts will be supported for sign-in Common area phone accounts will not be allowed or supported. Firmware Management In Hybrid and Cloud deployments, LPE is managed by Device Update running in Lync Online IP phones will always be automatically updated to the latest approved image for best experience

Provisioning Workflow PSTN routing service acquired from Office 365 partner Tenant is created and users are added into the Office 365 environment Arrangements are made with carrier for DIDs or to port DIDs, work numbers defined Lync Online Provisioning will automatically:: Set each user’s SIP “-line” attribute to a value based on the work number field Create hosted Exchange UM integration & ExUM enables each user Assigns the user to the country-specific dial plan Tenant Admin must: Configure Exchange UM & define auto attendant and subscriber access numbers Assign the appropriate carrier to the tenant or to each use.

Tech Ready 15 9/18/2018 © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Tech Ready 15 9/18/2018 © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Tech Ready 15 9/18/2018 © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 Lync Hybrid Voice

Lync Hybrid Voice Easily move users from on-premises to cloud 9/18/2018 Lync Hybrid Voice Easily move users from on-premises to cloud Existing customers use on-premises Lync Server deployment and connect to the cloud Move users to online, but voice routing remains on-premises On-premises interoperability with Lync Online Take advantage of existing investments in PBX gear and video systems Resources connect locally to Lync infrastructure and are accessible to Lync Online Keeping existing carrier relationships Calls to enterprise routed through existing PSTN gateways Existing contracts with carrier remain including pricing models and chargebacks Helpful for global scenarios – Continent 1 corporation using Hybrid for Continent 2 subsidiary © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync Hybrid Voice Signaling through Office 365 Customer Premises PSTN Internet Lync Online User IP-PBX Lync Server On-premises Signaling through Office 365 Audio media stays onsite

CPE required for Hybrid Voice Lync pool Enterprise Edition or Standard Edition. Lync 2010 CU5+ required for edge & first hop pool. Manages call authorization for users configured for Hybrid Voice Edge server Provides connectivity between on-premises pool & Lync Online Mediation server Deployed as collocated with the Lync 2013 pool or in a separate pool. On-premise PSTN infrastructure Any qualified Gateway, IP-PBX, SBC or IP Telephony Service Provider is supported. 21

Lync Hybrid Voice - Registration Tech Ready 15 9/18/2018 Lync Hybrid Voice - Registration 1 DNS SRV PSTN Lync Online User Lync Online 3 Edge Pool 2 Redirect to Lync Online PSTN Connectivity Lync Pool FE + MS Signaling Media Customer Premises © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync Hybrid Voice – Incoming PSTN Tech Ready 15 9/18/2018 Lync Hybrid Voice – Incoming PSTN Lync Online User PSTN 3 Lync Online 4 Edge Pool 2 PSTN Connectivity Lync 2013 FE and MS Pool 1 Signaling Media Customer Premises © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync Hybrid Voice – Outgoing PSTN Tech Ready 15 9/18/2018 Lync Hybrid Voice – Outgoing PSTN Lync Online User 1 PSTN RNL Performed Lync Online 6 5 Edge Pool 2 Policy Enforcement 4 PSTN Connectivity Lync 2013 FE & MS Pool 3 Signaling Media Customer Premises © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Call Routing Summary Inbound call flow: Outbound call flow: User’s DID terminates at PSTN Gateway or PBX Call is routed to on-premise Lync deployment *User’s Active Directory object indicates a different deployment locator Request is proxied through on-premise Edge to Lync Online Invite is routed to end-user’s logged-in endpoints If accepted, media is routed either locally or through the company’s Edge server or firewall If rejected, media is routed to Exchange Online Unified Messaging (UM) Outbound call flow: User instantiates a PSTN call Client normalizes number and sends invite to home server Voice policy enforcement and call authorization is performed on-premise Call is routed to PSTN egress and media bypass setup to client 25

Lync Hybrid Voice Configuration Configuration management On-premise settings are managed through Lync Server Control Panel and PowerShell Cloud settings are managed through remote PowerShell cmdlets User configuration The Lync server Control Panel enables configuration relevant to hybrid voice Monitoring and troubleshooting Call Detail Record (CDR) and diagnostics from on-premises pool 26

Lync 2013 Lync Server

Lync Server Integrated on-site networking Broad interoperability 9/18/2018 Lync Server Integrated on-site networking Optimal quality over wired and wireless networks with packet marking and call admission control Resilient to networking issues and survivable across branch WAN and data center failure Broad interoperability Direct SIP connectivity supported with major IP-PBX vendors Optimized media routing and session management with inter-trunk routing Deployment flexibility Sophisticated dial plan administration with least-cost routing and number translation Powerful policies to control calling, routing, and call treatment options © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync Server Signaling through Lync Server Optimized audio media flow Customer Premises Internet PSTN Lync Server On-premises External Lync User IP-PBX , Gateway or SIP Trunk Internal Lync User Signaling through Lync Server Optimized audio media flow

Lync Server 2013 Voice Enhancements Routing Delegate calls, Session Management, Flexible Trunks, Calling Number Translation Reporting Additional call details sent upstream by Mediation RGS Management New role for delegating care and feeding of Response Groups Restrictions Policies for managing where users send calls Reliability Ensuring Lync performs fast failover and failback to partner infrastructure

Delegate Call Routing Too-soon timer Delegate calls now honor user routing Delegate sets call forwarding or simultaneous ringing Calls to the boss now will ring to the delegate endpoints & follow routing Too-soon timer Ensures that a call routed to a delegate isn’t trapped in mobile voice mail. If the call gets answered too quickly (configurable at system level) call leg is dropped. Continues to support N:N boss-to-delegate relationships

Session Management Call routing from incoming trunk to outgoing trunk Set of PSTN usages associated on an incoming trunk to determine call route to an outgoing trunk. Provides better integration with additional scenarios to Lync qualified infrastructure. Completely integrated into Lync routing Existing route configuration concepts keeps configuration familiar for administrator. Media bypass in inter-trunk routing calls is supported. Includes appropriate trunk-level authorizations, CDRs, etc. Flexibly enabling routing paths including: Incoming PSTN calls to a PBX system via Lync. Outgoing PBX calls to a PSTN network via Lync. Outgoing PBX calls to another PBX system via Lync.

Session Management Between IP-PBXs Incoming call from the PBX trunk Validate incoming trunk associated PSTN usages Determine a route Apply outbound translation rules Route to outgoing PBX station Inbound Trunk PSTN Usage Route Outbound Trunk Front-End Server Trunk Trunk PBX User IP-PBX Mediation Server Media Mediation Server IP-PBX PBX User

Session Management IP-PBX to PSTN Incoming call from the PBX trunk Inbound Trunk PSTN Usage Route Outbound Trunk IP-PBX to PSTN Incoming call from the PBX trunk Validate incoming trunk associated PSTN usages Determine a route Apply outbound translation rules Route to outgoing gateway trunk Front End Server Trunk Mediation Server Gateway PSTN Trunk Media PBX User IP-PBX Mediation Server

Flexible Trunking Supporting multiple trunks between MS and a SIP Peer A SIP Peer can be associated with multiple pools or the same pool with multiple unique associations Better resiliency for both service and on-premises scenarios Better interworking with IP-PBXs for bypass Using TLS & SRTP for multiple SIP trunks to the same SIP Peer FQDN OCS 2007 - 1:1 Lync 2010 - 1:N Lync 2013 - M:N GW GW GW MS MS GW GW MS MS GW MS

Flexible Trunking Redefining the concept of a trunk A trunk is the tuple: Mediation Server FQDN & SIP Listening Port, SIP Peer FQDN & Listening Port When Outbound Routing matches a PSTN number to a route, route consists of a list of trunks Contrast this to Lync 2010, where a route consisted of a list of GWs. Significant benefits for inter-networking Resiliency – multiple egress points to the same SIP Peers formally supported Internetworking for Bypass – Bypass can happen for all calls in a branch without high overhead Multiple Sites connecting to the same Service Provider using TLS/SRTP

Flexible Trunking IP-PBX and Trunks interworking Resiliency Define multiple trunks between Mediation and the SIP Peer representing SIP termination Trunk configuration scoped globally or per trunk. Each trunk will be associated with the appropriate route for outbound calls Dial plan can be scoped per trunk. For inbound calls, per trunk policy will be applied. Representative Media IP is a per-trunk parameter. Resiliency A single MS listening port is needed for trunks to multiple GWs Resiliency does not require multiple MS listening ports, but typically needed for IP-PBX interop

Calling Number Translation Controlling presentation of PSTN numbers Translation rules now can manipulate the both format of the called and calling party number Allows for centralized translation configuration from other systems (i.e., PBX) Allows format manipulation in Lync for Interop Functions across PSTN calls from Lync and from other systems with Session Management Carriers who require specific caller ID formatting PBX, SBC and Gateway SIP Peers

Calling Number Translation Lync user call to PSTN network An administrator can associate a set of translation rules to a trunk configuration to enable calling number manipulation A trunk to route the call is determined based on the user voice policy and destination number From the trunk configuration, a translation rule is applied for the calling number Voice Policy “Redmond” PSTN Usage ”Int’l” Route Redmond-Int Outbound Trunk Redmond-GW Called # Trans. Use “011” prefix Calling # Trans. Remove “+” Route call Trunk Lync User Front End Server Mediation Server Gateway PSTN

Calling Number Translation Inter-trunk routing: PSTN to PBX user call An administrator can associate a set of translation rules to a trunk configuration to enable calling number manipulation A trunk to route the call is determined based on the user voice policy and destination number From the trunk configuration, a translation rule is applied for the calling number Inbound Trunk PSTN Usage Redmond-PBX Route Redmond-PBX Outbound Trunk Redmond-PBX Called # Trans. Calling # Trans. Route call Front End Server Trunk Mediation Server Gateway PSTN Trunk Mediation Server Media PBX User IP-PBX

Reporting: Auxiliary Calling Information Mediation sends following to SIP Peer P-Asserted-Identity (PAI) Referred-By History-Info Relevant to billing: Parameters showing who forwarded calls to PSTN for appropriate chargeback Some carriers refuse calls that don’t show clear egress from their network Configuration allows enabling & disabling forwarding

RGS Manager Role New role in Lync 2013 Administrator can delegate the management of Response Groups to a manager Allows for more scalable responsibility share of Response Groups in a corporation The scope of a response group manager is at a workflow level. Managers cannot see or modify response groups for which they don’t manage Capabilities of the manager role Manage the response group–associated queues and agent groups, add/remove agents Modify specific properties of the response group workflow Business hours, holidays, welcome message, interactive voice response (IVR) structure Delegate management rights to other managers Use RGS web configuration tools, Lync Server Control Panel & Lync Server Management Shell

Response Group Service Managed and Unmanaged Response Groups Management Managed by an administrator or a manager Managed only by an administrator Delegation By an administrator or the response group manager Delegation is not supported Sharing Cannot share the response group queues or agent groups with any other response group Can share queues and agent groups with other unmanaged response groups Visibility Visible to the response group manager Visible to the administrator Not visible by other managers Visible only to the administrator Not visible to any manager

Response Group Service Managed and Unmanaged Response Groups Administrator(s) “Manager 1” “Manager 2” Workflow Managed Queue Agent Group Workflow Managed Queue Agent Group Workflow Unmanaged Queue Agent Group Workflow Unmanaged Queue Agent Group “Manager 1” “Manager 2”

Restrictions Call Authorization Benefits PSTN Usages ‘”Local”, “International” Restrictions Voice Policy “Redmond” “Voice Policy Usages” Call Authorization Mechanism now extends to forwarding and simulring calls Associate a set of PSTN usages Usage specifies call authorization to a voice policy Benefits Local numbers only to aid in cost control Internal Lync users only for security policies Any custom authorization rule set up by the administrator Call Fwd./Simulring Type “Internal only” “Custom Usages” PSTN Usages “Custom usage”

Lync Optimized? Do I really need it? 9/18/2018 3:25 AM partner Lync Optimized? Do I really need it? Don Kerr Plantronics © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync & Device Enumeration How Windows recognises devices Standard USB: 201/301 Combo 201 = 301 = Optimized for Microsoft Lync: Telephony Device 40x = 401 = Handset 402 = Headset 405 = Speakerphone

Wide Band vs. Narrowband Twice the audio frequency range for more natural sounding voice Comparison: Lync/Skype PC call v’s mobile phone

Audio Quality is More Important Than Ever ECHO MIC POSITION Private Office Open Floor Plan Web Conference Audio Conference NOISE CANCELLATION WIDEBAND Web Conference Video Conference Home Office Bull Pen PC-Based Softphone IM W/ Presence On-the Road War Room NARROWBAND Desktop Sharing VoIP LATENCY Hotelling BACKGROUND NOISE WIND 18.09.2018

Know your end users MOBILE PROFESSIONAL EXECUTIVE REMOTE WORKER OFFICE WORKER REMOTE WORKER

Audio Devices A range of headsets, to complement the handset Wireless - Bluetooth Wireless - DECT USB - Speakerphone USB - Corded

Audio devices; the last meter 9/18/2018 3:25 AM demo Audio devices; the last meter Don Kerr Plantronics © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Related Content EXL314 – Lync 2013 Architecture Wed 13:45-15:00 EXL316 – Lync 2013 Meeting Improvements Wed 17:00-18:15 EXL321 – Lync 2013 Deployment Thur 8:15-9:30 EXL224 – Lync 2013 Customer Panel Q&A Thur 13:45-15:00 EXL325 – Lync 2013 Voice Improvements Thur 15:30-16:45 EXL231 – Demystifying Integration of Lync to PBX Fri 8:15-9:30 EXL334 – Lync 2013 Enterprise Networking Fri 13:45-15:00 Lync Demos – Microsoft Booth

Track Resources Download and evaluate Exchange 2013 Preview Download and evaluate Lync 2013 Preview See and test drive Exchange and Lync in our Customer Immersion Experience Centers Get a Lync Business Value Assessment Get an Exchange and Lync Technical Briefing

9/18/2018 3:25 AM © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.