9/18/2018 Leveraging Oracle Customer Data Hub & Fusion Middleware to centralize Wind Rivers Customer Master and streamline our Quote to Cash Business Process © 2005 Wind River

Senior Manager of Business Applications 9/18/2018 Kuldeep Tanwar Senior Manager of Business Applications © 2005 Wind River

Wind River is the global leader in Device Software Optimization (DSO). 9/18/2018 Wind River is the global leader in Device Software Optimization (DSO). We enable companies to develop and run software faster, better, and at a lower cost and more reliably. NASDAQ: WIND © 2005 Wind River

Agenda Environment/Business Problem Existing Business Process Overview 9/18/2018 Agenda Environment/Business Problem Existing Business Process Overview Technology Roadmap Accomplishments Challenges / Keys to Success © 2005 Wind River

Environment/Business Problem 9/18/2018 Environment/Business Problem ● EBS 11.5.9, DB 9.2, Siebel 6.3 ● Large/Multiple Customer Databases ● Lack of Effective Integration ● Massive Record Duplication ● Significant Data Quality Issues ● Significant Business Processing Issues ● Aging CRM © 2005 Wind River

Dirty Customer Data COMPANY INDUSTRY DUPLICATES % OF TOTAL A Aerospace 9/18/2018 Dirty Customer Data COMPANY INDUSTRY DUPLICATES % OF TOTAL A Aerospace 651 2.29% B Aircraft 527 1.85% C Semiconductor 460 1.61% D Defense 359 1.26% E Electronics 350 1.23% F Systems HW Mfg 299 1.05% G Telecommunications 274 0.96% H 266 0.93% I 217 0.76% J 210 0.74% K 178 0.62% L 164 0.58% © 2005 Wind River

Dirty Customer Data Duplicate records: 16,600 – 65% Symptoms: 9/18/2018 Dirty Customer Data Duplicate records: 16,600 – 65% Symptoms: Returned Shipments – 150-250/year Orders on credit check due to duplicate customers - 800/yr Orders fail to transfer from Siebel to Oracle - 4,800/yr © 2005 Wind River

9/18/2018 Quote-to-Cash Existing “Process” © 2005 Wind River

۰ MULTIPLE CUSTOMER DATABASES ۰ INTEGRATION: HIGH FAILURE RATE 9/18/2018 ۰ MULTIPLE CUSTOMER DATABASES ۰ INTEGRATION: HIGH FAILURE RATE ۰ MANUAL DATA ENTRY : © 2005 Wind River

9/18/2018 Technology Approach © 2005 Wind River

Trillium-Data Cleansing 9/18/2018 Technology Roadmap Trillium-Data Cleansing © 2005 Wind River

Customer Synchronization – Future State “Holy Grail” 9/18/2018 Customer Synchronization – Future State “Holy Grail” www.windriver.com Oracle Sales&Marketing SOA Suite Single Master ( Real Time ) Customer Hub Licensing Portal OAS 10g Web Svcs. iLearning Online Support Partner Application © 2005 Wind River

Tactical Plans Upgrade Siebel to 7.8 / BI 9/18/2018 Tactical Plans Upgrade Siebel to 7.8 / BI Implement Oracle Customer Data Hub Implement Oracle SOA Clean the Data! © 2005 Wind River

What We’ve Accomplished 9/18/2018 What We’ve Accomplished Reduced duplicate Customer data by 75% “Cleansed” 95% Customer Addresses Upgraded Siebel to 7.8 / BI Integrated Siebel/CDH/Oracle EBS - SOA Streamlined Quote-to-Cash process Eliminated all Manual Integrations © 2005 Wind River

Challenges SOA Still New/Complex (but it works!) 9/18/2018 Challenges SOA Still New/Complex (but it works!) Integration Between Siebel/CDH/Oracle Data Cleansing – Extremely Complex Tying it all Together – Integration/UAT Training - Logistics © 2005 Wind River

Keys to Our Success Clearly defined Business Problem Statement 9/18/2018 Keys to Our Success Clearly defined Business Problem Statement Executive Support Proven Technology Strategy / Roadmap Proven Technology Partner and Resources  The Best Team !! © 2005 Wind River

9/18/2018 Questions? © 2005 Wind River