International Results Meeting LibQUAL+TM

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Presentation transcript:

International Results Meeting LibQUAL+TM Colleen Cook Texas A&M University Libraries Dean Association of Research Libraries Northumbria International Conference Durham, England August 22, 2005 old.libqual.org

Correlations of LibQUAL+™ Dimensions with Total Scores Service Affect Information Control Library as Place Total Perceived Service Affect 1.0000 .7113 .5913 .9061 Information Control .6495 .9029 Library as Place .8053 TOTAL Perceived Total Satisfaction .7286 .6761 .5521 .7587 Total Outcomes .5315 .6155 .4917 .6250 old.libqual.org

LibQUAL+™ Percentage of Comments By User Group Texas A&M University old.libqual.org

LibQUAL+™ Comments Library as Place Texas A&M University old.libqual.org

LibQUAL+™ Comments Information Control Texas A&M University old.libqual.org

LibQUAL+™ Comments Service Affect – Compliments Texas A&M University old.libqual.org

LibQUAL+™ Comments Service Affect – Problems Texas A&M University old.libqual.org

Texas A&M University “Giving users individual attention” old.libqual.org

Texas A&M University “Making electronic resources accessible from my home or office” old.libqual.org

Texas A&M University “A library Web site enabling me to locate information on my own” old.libqual.org

Aggregated Means of ARL Libraries 2004 IC = Information Control AS = Affect of Service LP = Library as Place old.libqual.org

Question Minimum Desired Perceived Text Mean Mean Mean IC 1 Making electronic resources accessible from my home or office 6.36 8.22 6.90 IC 2 A library Web site enabling me to locate information on my own 6.55 8.18 7.08 IC 3 The printed library materials I need for my work 6.45 7.93 6.85 IC 4 The electronic information resources I need 6.41 8.03 7.04 IC 5 Modern equipment that lets me easily access needed information 6.76 8.23 7.36 IC 6 Easy-to-use access tools that allow me to find things on my own 6.57 8.11 7.04 IC 7 Making information easily accessible for independent use 6.54 8.07 7.13 IC 8 Print and/or electronic journal collections I require for my work 6.56 8.09 6.94 AS 1 Employees who instill confidence in users 5.27 7.30 6.22 AS 2 Giving users individual attention 5.27 6.93 6.15 AS 3 Employees who are consistently courteous 6.41 7.93 7.07 AS 4 Readiness to respond to users' questions 6.35 7.83 7.07 AS 5 Employees how have the knowledge to answer user questions 6.53 7.99 7.14 AS 6 Employees who deal with users in a caring fashion 6.18 7.76 6.96 AS 7 Employees who understand the needs of their users 6.24 7.75 6.95 AS 8 Willingness to help users 6.32 7.81 7.08 AS 9 Dependability in handling users' service problems 6.37 7.84 6.91 LP 1 Library space that inspires study and learning 6.23 8.01 6.68 LP 2 Quiet space for individual activities 6.46 7.99 6.90 LP 3 A comfortable and inviting location 6.31 8.01 6.99 LP 4 A getaway for study, learning, or research 6.36 8.01 6.99 LP 5 Community Space for group learning and group study 5.87 7.51 6.64

LibQUAL+TM Contact Information Martha Kyrillidou Senior Program for Office of Statistics and Measurement martha@arl.org Consuella Askew LibQUAL+™ Program Specialist consuella@arl.org Amy Hoseth LibQUAL+™ Project Assistant amyh@arl.org Jonathan D. Sousa Technical Applications Development Manager jonathan@arl.org old.libqual.org