Sample driver diagram with associated measures for a quality aim, projects/primary drivers and change ideas/secondary drivers

Template for Driver Diagram CHANGE IDEAS & PROCESS MEASURES AIM & OUTCOME MEASURE PRIMARY DRIVERS SECONDARY DRIVERS

SAMPLE DRIVER DIAGRAMS FROM QUALITY ADVANTAGE

Project: St. Joseph’s Home Care PRIMARY DRIVERS AIM & BIG DOT MEASURE SECONDARY DRIVERS CHANGE IDEAS & PROCESS MEASURES % of clients provided with the opportunity of a quarterly visit Access to Management Standardization of Practice Quarterly contact/visit by manager/supervisor Increase percentage of clients who are satisfied or very satisfied with the timeliness of a response to their concerns by 17% #: Baseline survey First Monday of the month have an open door session (1-4 pm) # of clients that attend Scheduled Access % of clients that have the magnet mounted on their fridge Fridge Magnet with contact information Have hospital review all formal information (client resoution process document) % of clients who understand material Health Literacy Re-design information package Include visual map of contact process # of audits completed for all SJHC department meetings Ensure all information is regularly updated Standing agenda item for all staff meetings; every two months