Emotional Intelligence: A Competitive Advantage to Greek Leadership Dan Bureau, University of Illinois at Urbana-Champaign Marsha Carrasco, DePaul University Kyle Pendleton, Northwestern University

Emotional Intelligence: A Competitive Advantage to Greek Leadership Resources borrowed from: Marcy Shankman Northwestern Emerging Leaders Course University of Illinois Leadership Center Books related on and related to EI

What is Emotional Intelligence? Factors that are related to success in life, work, and all that people do Factors that are related to success in life, work, and all that people do Helps us understand why some people will perform more effectively than some others Helps us understand why some people will perform more effectively than some others Different than IQ (cognitive intelligence) Different than IQ (cognitive intelligence) A dynamic process of learning skills to understand yourself and others A dynamic process of learning skills to understand yourself and others –Most widely studied by Daniel Goleman (Primal Leadership (2002), Working with Emotional Intelligence (1998), Emotional Intelligence (1995)

What is Emotional Intelligence? Emotional intelligence is a LEARNABLE ability. In Working with Emotional Intelligence, Goleman (1998) writes that EI… Emotional intelligence is a LEARNABLE ability. In Working with Emotional Intelligence, Goleman (1998) writes that EI… refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships (p. 317)

What Emotional Intelligence isnt… Cognitive Intelligence (IQ) Cognitive Intelligence (IQ) Aptitude Aptitude Achievement Achievement Vocational Interest Vocational Interest Personality Personality Static – results can change over time Static – results can change over time

What do we know about IQ? Good predictor of academic performance Good predictor of academic performance Does not predict success in life Does not predict success in life Predicts approximately six percent of job success Predicts approximately six percent of job success Peaks in late-teens Peaks in late-teens Culture Bound Culture Bound Racial controversies Racial controversies Can help with entrance into colleges and jobs Can help with entrance into colleges and jobs Can help you get hired Can help you get hired It is always evolving and changing It is always evolving and changing

Four Areas of Emotional Intelligence SelfOthers Awareness Actions Positive impact on others Self Awareness Social Awareness Self Management Relationship Management

Why study EI? Increasing EI makes individuals more efficient, productive and successful Increasing EI makes individuals more efficient, productive and successful –The workforce is using EI all over the place Organizations can become more productive by recruiting/hiring emotionally smart people and by offering opportunities to enhance these skills through involvement Organizations can become more productive by recruiting/hiring emotionally smart people and by offering opportunities to enhance these skills through involvement –EI can be a way to help maximize the potential of your members and in turn your organization

Why Study EI? Possessing skills related to EI can help you be prepared to lead others Possessing skills related to EI can help you be prepared to lead others –Having the skills to lead are vital in managing complex organizations Every day we will interact with others who possess varying degrees of EI Every day we will interact with others who possess varying degrees of EI –Being able to work with challenging people is a necessity for the workplace and organization involvement You can assess the overall potential for your organization You can assess the overall potential for your organization –EI influences organizational culture as individuals know their abilities to interface with others –Organizations with high levels of EI may be more apt to succeed

The Need to Develop Emotional Intelligence A survey of US employers reveals that: A survey of US employers reveals that: –More than 50% of employees lack the motivation to keep learning and improving –4 in 10 people cannot work cooperatively –Only 19% of entry level applicants have adequate self- discipline for their jobs –Leadership development programs yield disappointing results, wasting billions of dollars –70% of all change initiatives fail due to people issuesinability to lead, lack of teamwork, unwilling- ness to take initiative, inability to deal with change, etc. –Primary derailer of top executives: a lack of impulse control

Your Personal Development Plan

Application of EI Marcy Levy Shankman, PhD. Marcy Levy Shankman, PhD. –Instrument developed to assess individual and organizational emotional intelligence –57 questions will help you understand your current skills and create a plan to advance skills in areas of deficiency –Learn your strengths, areas of improvement, and create a plan for success –She identifies four overall areas consisting of various personal and social competencies:

Personal Competence Self-Awareness Self-Awareness –Emotional Self-Awareness Recognizing emotions and their impact Recognizing emotions and their impact –Accurate Self-Assessment Knowing ones strengths and limits Knowing ones strengths and limits –Self-Confidence A strong sense of ones self-worth and capabilities A strong sense of ones self-worth and capabilities

Personal Competence (contd) Self-Management Self-Management –Emotional Self-Control Controlling disruptive impulses and emotions Controlling disruptive impulses and emotions –Transparency Displaying honesty and integrity; trustworthiness Displaying honesty and integrity; trustworthiness –Adaptability Flexibility in adapting to changing situations Flexibility in adapting to changing situations

Personal Competence (contd) Self-Management (contd) Self-Management (contd) –Achievement The drive to improve performance based on inner standards of excellence The drive to improve performance based on inner standards of excellence –Initiative Readiness to act and seize opportunities Readiness to act and seize opportunities –Optimism Seeing the upside in all events Seeing the upside in all events

Social Competence Social Awareness Social Awareness –Empathy Sensing the emotions of others; understanding their perspective and taking an interest in their concerns Sensing the emotions of others; understanding their perspective and taking an interest in their concerns –Organizational Awareness Reading the currents, decision networks, and politics at the organizational level Reading the currents, decision networks, and politics at the organizational level –Service Recognizing and meeting the needs of followers Recognizing and meeting the needs of followers

Social Competence (Contd) Relationship Management Relationship Management –Inspirational leadership Guiding and motivating using a compelling vision Guiding and motivating using a compelling vision –Influence Wielding a range of tactics for persuasion Wielding a range of tactics for persuasion –Developing others Bolstering the abilities of others through guidance and feedback Bolstering the abilities of others through guidance and feedback –Change Catalyst Initiating, Managing and Leading in a new direction Initiating, Managing and Leading in a new direction

Social Competence (Contd) Relationship Management (contd) Relationship Management (contd) –Conflict Management Resolving disagreements Resolving disagreements –Building Bonds Cultivating and maintaining a web of relationships Cultivating and maintaining a web of relationships –Teamwork and Collaboration Cooperation and Team Building Cooperation and Team Building

Your Personal Development Plan

Current State Ideal State Goal Implementation Plan Evaluation Tension Model for Self-Directed Change

Understanding the Gap between Actual and Ideal Understanding the Gap between Actual and Ideal –What are my aspirations and goals? –Do I have an accurate image of my strengths and needs? Do I see myself as others see me? Do I see myself as others see me? If not, do I have a plan to learn how others see me? If not, do I have a plan to learn how others see me? –Until I understand what others say about me, I cannot internalize this information.

Emotions Thoughts Behavior Performance Good News! You can develop Emotional Intelligence! You can develop Emotional Intelligence! –Rewire your responses to feelings. –Change how you think about this. –Alter your behavior.

Prepackaged Seminars Minimal results In-house Training Some behavioral results Individual Develop- ment Sustained individual performance improvement Integrated Initiatives with Coaching and Measure- ment Critical mass for sustained group performance improvement Organizational Interven- tions Sustained organizational improvement Improving and sustaining Emotional Intelligence takes a concerted effort over several months. Improving and sustaining Emotional Intelligence takes a concerted effort over several months. Sorry, It Doesnt Happen Overnight

Like Minded People? Break into small groups according to EI types

Strategies for Leading and Managing Your Councils

Working through the Differences Break into small groups according to EI areas of enhancement

The Leadership Practices Inventory Kouzes and Posner identify five leadership styles for you to develop skills to lead others

The Leadership Practices Inventory Handouts to review styles Focus on Encouraging the Heart – at the core of Emotional Intelligence

Making Your Plan Five goals for the year Which EI skills will be necessary? How will you develop skills you may have scored lower in? Your action plan should assist your personally and as a council leader. You should leave with one goal mapped out; up to you about mapping out other four goals.