Warranty Authorization

Methods of Requesting Authorization A request for approval to perform warranty repairs. Authorization request Authorization requested via fax or phone and being issued through eFDN. Manual Authorization Requesting additional time on an authorized repair, or adding additional repairs to an authorized claim. Re –requesting Authorization

Authorization Request Click on Claim to begin requesting an authorization and creating a claim. Under the Claim Details, enter last seven of the unit FIN or entire FIN. Click on binoculars or hit enter to validate. Enter your dealer repair order number. Choose appropriate service center. Enter mileage if it is a motor home. Select if the unit is stock or a customer signature is on file. This is required to request authorization. Dates are not required for authorization request. Select MH or TT for Motorhome or Travel Trailer

Authorization Request Click Proceed to Details to enter repairs, flat rate codes, and parts if required. Warranty end refers to the basic one year warranty. 3 year structural warranty applies to motor homes only. Extended warranty applies only if Fleetwood has extended the basic warranty as an accommodation. Down days calculated by the warranty claims. Verify the owner listed by Fleetwood is the person whom currently owns the unit. Recalls Tab Open or Closed Recalls/Upgrades (Any open recalls/upgrades complete them) Options Tab Option #, description, Qty and weight Appliance Tab Type, Serial #, Make and Model Tires Tab # of Tires, Make, Model and Serial # Labor Ops Repair history If it is not; click on the Suggested tab and enter the new owner information. An email will be sent to Fleetwood for verification and updating of the system.

Authorization Request Enter the Failure Code or click on the down arrow and select a Failure Code. Enter the Problem/Cause/Remedy (up to 2000 characters). Click save to add Problem/Cause/Remedy to the claim. In the description field you can use and/or to help narrow or widen your search criteria. If you know the flat rate code enter it into the field and validate by hitting enter or clicking the binoculars. Click on the Flat Rate Manual and search the folder and subfolders for the appropriate code. Highlight appropriate code and click ok.

Authorization Request Tab to or click in the Hours field. The hours will default to the allowed time. If you wish to add hours enter the desired hours. Box will be checked if the code requires authorization. Click save or enter to add code to claim. Enter sublet amount if appropriate. Click details to add sublet information, appliance information, or attachments.

Authorization Request Fleetwood can start dialog regarding your authorization request. This will activate the comment section so you can reply back to Fleetwood. (Note: If responding to a request for an attachment you must also add comments in order for the attachment to be sent.) Dialog will end once Fleetwood has authorized or denied the authorization request. Sublet Appliance Comments Attachments Choose the appropriate line from the appliance list, for the appliance to be repaired, or enter information of the appliance that has been replaced. Corresponding icon in the repair line indicates the following can be reviewed under the details hyperlink. Ability to attach information to an authorization or claim. NOTE: The file type is restricted to one of the following – JPG, PDF, DOC, TXT, or XLS. The file size is restricted to 1MB or less per attachment. Submit sublet information electronically. No need to fax or mail hard copy of sublet information.

Authorization Request Once draft claim has been created you can save and close for future editing, request authorization, or cancel & delete. Click print to generate a hard copy of the authorization request.

Authorization Response A colored balloon will indicate Fleetwood’s response to an authorization request at each labor line. Red * Will indicate that a change by Fleetwood has occurred on the repair line. A change to the sublet amount has occurred. Authorization has been denied. Authorization has been approved. More information is needed by Fleetwood.