YOUR NAME YOUR TITLE DATE ACADEMIC DIPLOMAS and CERTIFICATION CREDENTIALS YOUR NAME YOUR TITLE DATE

About Us American Hotel & Lodging Association (AH&LA) Headquartered in Washington DC Provides focused advocacy, communications support, and educational resources for lodging industry Serving the hospitality industry for more than 100 years Representing 2.2 million Hotel rooms with over 16,000 member properties American Hotel & Lodging Educational Institute (AHLEI) Founded in 1953; the non-profit education and training arm of AH&LA Offices in Florida, Michigan, India and China Preeminent leader in hospitality certification 74 licensed affiliates in 45 countries More than 100 products in a variety of training media (online, video, print, distance learning, mobile applications) Product development in conjunction with direct industry input

American Hotel & Lodging Educational Institute (AHLEI) Our mission statement: The premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

Academic leaders using AHLEI’s Content

Market Segments ACADEMIC Textbooks E-Texts Print Materials Online Courses Universities Vocational Schools High Schools Colleges ACADEMIC

Introduction to Hospitality Rooms Division Food & Beverage Areas of Education – Higher Education Introduction to Hospitality Rooms Division Food & Beverage Finance & Accounting Sales & Marketing Human Resources General Hospitality Management Special Topics Spa, Casino, Club Management

Academic Course Certificate What makes the American Hotel & Lodging Educational Institute (AHLEI) different from other educational publishers? The academic certification we include with each of our hospitality management textbooks. No other educational publisher offers this tangible industry connection—a certificate that tells hospitality employers that your students have mastered the competencies needed to be successful members of a hospitality operation.

Academic Course Certificate Certificate provides industry-recognized standard for student knowledge. Many schools now require third-party recognition/certification for students. AHLEI makes it easy. Textbooks include an exam scan sheet for a 100 question final exam from AHLEI. A passing score of 70% or higher earns a completion certificate.

Academic Course Certification AHLEI’s academic course certification: Is backed by more than 60 years of AHLEI’s hospitality education and training expertise Provides a stamp of approval from AHLEI’s parent organization, the American Hotel & Lodging Association. Is recognized by hospitality employers as evidence of competency in hospitality knowledge

Academic Certificate

How it benefits the Instructor Instructor have no hoops to jump through – the exam scan sheet is already packaged in with the textbook. Instructor just administers the exam AHLEI has written the exam for the professor and will grade it on their behalf – the hard work is already done! AHLEI Curriculum and Academic Certificates come with direct industry input – what employers want to see.

Instructor Communication and Processing Exams Instructor requests final exam at academics@ahla.com or by calling AHLEI AHLEI verifies request is from an instructor at a licensed school AHLEI emails: Final exam Answer key Class roster Administration instructions Instructor sends completed scansheets (originals only, no copies) and class roster to AHLEI’s Michigan office (complete info on admin instructions) AHLEI grades scansheets and mails results to instructors: Grade Report: listing students and their grades Certificates: for students that pass the exam (70% or higher) Retake scansheets: for students who failed the first exam Retake Order Form: for students failing a retake exam Turnaround Time: 2-4 weeks

Academic Curriculum AHLEI Certificates Certificate of completion in 30+ AHLEI courses 5 Course Certificates of Specialization in: Spa Management Rooms Division Management Food and Beverage Management Human Resources Management Accounting and Financial Management Marketing and Sales Management International Hotel Management Club Management 6 Course Hospitality Fundamentals Certificate 8 Course Hospitality Operations Certificate

Academic Curriculums AHLEI Diplomas 12 Course Hospitality Management Diploma 12 Course Food and Beverage Management Diploma 16 Course Dual Diploma

5-Course Specializations

5-Course Specializations Management: Spa Rooms Division Food and Beverage Human Resources Accounting and Financial Marketing and Sales International Hotel Club

6-Course Hospitality Fundamentals Program

8-Course Hospitality Operations Certificate

12- Course Hospitality Management Diploma

12-Course Food and Beverage Management Diploma

16-Course Dual Diploma

Online Components

Seven AHLEI Textbooks Have Optional Online Components Textbook Title Online Component Program Title Managing Front Office Operations, 9e Front Office Manager Supervision in the Hospitality Industry, 5e Supervisory Skill Builders Managing Service in Food & Beverage Operations, 4e Skills Training Series: Restaurant Server Security and Loss Prevention Management, 3e Eye on Awareness Managing Housekeeping Operations, 3e Managing Housekeeping Operations – Online Component* Managing Hospitality Human Resources, 5e Managing Hospitality HR – Online Component* Managing Technology in the Hospitality Industry, 6e Managing Technology in the Hospitality Industry – Online Component* *These three components were designed specifically to accompany a textbook – not enough content to be sold individually.

Online Components Provides interactive feature for students Gives students another way of learning key aspects from the text chapters Include real-life content to help supplement learning Offers chance to upsell! Packaging Instructors can buy just the textbook or can buy textbook with online component. Some programs can be sold as stand-alone programs and work great independently or bundled with another textbook.

Learning Can Lead to…

Certification AHLEI is widely recognized as the preeminent leader in hospitality certification worldwide. Highly encourages upward career growth in the industry; showcased by the fact that professional certification options begin at the front-line level and continue all the way through general management. The only certification programs in the hotel industry that are portable, industry recognized, supported by a network of 20,000 hotel members, and are endorsed by the American Hotel & Lodging Association (AH&LA)  

Certification Credentials AHLEI professional certification programs are designed to provide your students with self-contained enrichment that goes beyond our standard textbooks. content-agnostic learning and certification easy to integrate into almost any hospitality management course offer students an opportunity to learn from the same training resources used by hospitality industry professionals

Certification Credential Packages for STUDENT Online Learning CREDENTIAL Certificate and Lapel pin Exam

Certified Guest Service Professional (CGSP®) Every hospitality student needs to understand the importance of delivering high-quality guest service. This program features seven brief stories designed to motivate and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion. Prerequisite: hospitality student Approximate Contact Hours: 2 hours online, 4 hours classroom CGSP® Study Resource: Guest Service Gold® Suggested Course Integration: Hospitality Today, The Lodging and Food Service Industry, Managing Front Office Operations, and all lodging operations courses

Sample Course Integration Media Asset Certification Certified Guest Service Professional Course Integration Hospitality Today, The Lodging and Food Service Industry, Managing Front Office Operations, and all lodging operations courses

Certified Hospitality Department Trainer (CHDT®) Hospitality students and recent graduates may find themselves in the role of department trainer. Students learn to prepare for training, how to lead one-on-one and group training, and eLearning methods. Prerequisite: hospitality student Approximate Contact Hours: 4-6 hours online, 16 hours classroom CHDT® Study Resource: Trainer Development Program Suggested Course Integration: Position-specific courses, Supervision in the Hospitality Industry, or Managing Hospitality Human Resources

Certified Hospitality Supervisor (CHS®) This program provides an entertaining approach to help students learn the “how to” skills to help them become an effective supervisor in hospitality. Loaded with need to know information, this series of nine online modules covers how supervisors should carry out their responsibilities through effective communication, orientation and training, staffing and scheduling, handling problems and conflicts, motivation and team building, time management, and leadership. Prerequisite: MUST meet time in position. www.ahlei.org/chs Approximate Contact Hours: 27 hours online or classroom (3 hours per module) CHS® Study Resource: Supervisory Skill Builders (separate fee applies) Suggested Course Integration: Position-specific courses, Supervision in the Hospitality Industry, or Managing Hospitality Human Resources

Skills Learning Credentials for STUDENTS Certified Front Desk Representative Certified Guestroom Attendant Certified Restaurant Server Certified Maintenance Employee As future supervisors and managers, your students need to be familiar with the skills used by line-level employees. These position-specific training programs (Front Desk Representative, Guestroom Attendant, Restaurant Server, and Maintenance Employee) include activities, printable checklists and worksheets, and quizzes to test the learner’s mastery of required tasks and skills.

Skills Learning Credentials for STUDENTS Prerequisite: hospitality student Approximate Contact Hours (per topic): 4-8 hours online, 30-40 hours classroom Study Resources: Each individual position includes a START (Skills, Tasks, and Results Training) study resource for its respective certification: Certified Front Desk Representative, Certified Guestroom Attendant, Certified Restaurant Server, and Certified Maintenance Employee. Suggested Course Integration - Front Desk Representative: Managing Front Office Operations or any lodging operations course Suggested Course Integration - Guestroom Attendant: Managing Housekeeping Operations or any lodging operations course Suggested Course Integration - Restaurant Server: Managing Service in Food and Beverage Operations or any food service operations course Suggested Course Integration - Maintenance Employee: Hospitality Facilities Management and Design, Managing Housekeeping Operations, or any lodging operations course

Certification Credentials for EDUCATORS

Certified Hospitality Educator (CHE®) Designed specifically for hospitality educators Strengthen students' critical thinking and motivation to learn Share ideas with your peers Recognition for teaching abilities from students, colleagues, and the industry The CHE® was established in 1992.

Proctored Examination CHE® Process Application Qualification Proctored Examination Certificate & Pin

CHE® Statistics Workshops completed to date 340 Workshops 2012 21 CHEs awarded (2/2014) 3,216 States represented 50 Countries represented 60 This does not include any completed CHE workshops for 2014

CHE® Topics Covered Designing a course syllabus Writing complete instructional objectives Distinguishing appropriate learning levels for instructional objectives Identifying general learning outcomes Establishing a positive classroom culture Demonstrating effective personal presentation style in the classroom Demonstrating the appropriate use of support media Applying appropriate content presentation methods Identifying and employ effective classroom communication methods Selecting appropriate interactive teaching methods Employing appropriate methods for ending a class Discussing student, teacher, and course evaluations Recommended by: ICHRIE

CHE® Around the World Certified Hospitality Educator (CHE®) certified in 2012 and 2013 came from: Antigua – Antiqua/Barbuda Hospitality Training Institute Bali – International Bali Tourism Institute Chile – INACAP Universidad Tecnologica China – Beijing Fenghua Education Consulting Hong Kong – School of Hotel & Tourism Management India – Rivi College of Hotel Management Indonesia—Bandung Institute of Tourism Jamaica – Sandals Resort International Lithuania – International School of Law & Business Malaysia – Taylor’s University Panama – The Panama International Hotel School Taiwan – North American Education Institute Trinidad – Trinidad & Tobago Hospitality & Tourism Institute USA – University of Nevada, Las Vegas USA – University of South Carolina

Enroll in a CHE® Workshop Experience updated teaching strategies used to deliver hospitality education today. Improve traditional teaching skills by incorporating today’s technology support media strategies into your courses. Learn how to use a wider variety of support media in your teaching to improve learning. Create more effective exams and evaluation tools to increase the total educational experience for your students.

Sponsor a CHE® Workshop Make it convenient for your faculty members to earn the CHE®. Provide a place for educators in your area to network and share ideas. Gain a reputation for being committed to professional development.