KNOWLEDGE MANAGEMENT (KM) Session # 39

KNOWLEDGE SHARING and TRANSFER SYSTEM

for Sharing / Transfer K Computer as a Medium for Sharing / Transfer K Digital computer has become an essential tool in managing knowledge World Wide Web as an unparalleled medium for sharing knowledge Issue of network security to maintain control of intellectual property Collaborative Computing

Web and K. Importance of searching the web to look for useful knowledge Search Engines in the Web

Web and K. Importance of searching the web to look for useful knowledge Search Engines in the Web Risk to intellectual property resulting from use of the Web as the medium of exchange Reducing the risk: Access control through password control, Encryption, Digital signatures, Firewalls

KNOWLEDGE SHARING is GOOD, BUT>>>

Knowledge Sharing is a “good thing” BUT... This work is commercially sensitive. I’m too busy to create content. The material’s confidential. . I’m too busy to learn how to submit content My time is better spent generating revenue. (Why should I willingly give up my intellectual property?) Knowledge Sharing is a “good thing” BUT... I don’t have anything of value to submit. I share my knowledge in other ways. (My knowledge is my power.)

Knowledge Sharing is a “good thing” BUT... (What’s in it for me?)

Incentives for Knowledge Sharing Rewards Conditions Infrastructure Usability Responsibilities Hard Articulation Soft Status Critical mass Communities Boundary objects

Incentives for Knowledge Sharing Rewards Financial rewards Hard Career advancement/security as reward Soft Access to information and knowledge as reward

Incentives for Knowledge Sharing Increased pay Bonuses Stock options Rewards Financial rewards Hard Promotion Future work Career advancement/security as reward Soft Learning Innovation Access to information and knowledge as reward

Incentives for Knowledge Sharing Rewards Financial rewards Hard Career advancement/security as reward Soft Access to information and knowledge as reward

Incentives for Knowledge Sharing Rewards Hard Enhanced reputation as reward Soft Personal satisfaction as reward

Incentives for Knowledge Sharing Rewards Hard Enhanced reputation as reward Gratitude Flattery Recognition Cross-hierarchy alliances Positive results of altruism Soft Personal satisfaction as reward

Incentives for Knowledge Sharing Rewards Hard Enhanced reputation as reward Soft Personal satisfaction as reward

Incentives for Knowledge Sharing Rewards Attitude of “What’s in it for me?” encourages temporary compliance over-promotes self-interest ruptures relationships discourages risk taking Hard Soft

Incentives for Knowledge Sharing Training & debriefings Conditions Mentoring & assisting Acquire knowledge Disseminate knowledge Responsibilities Time allocated “Copying” permitted Status Senior management buy-in Communities Leadership by example

Incentives for Knowledge Sharing Conditions Acquire knowledge Disseminate knowledge Responsibilities Status Communities

Incentives for Knowledge Sharing Training & debriefings Conditions Mentoring & assisting Acquire knowledge Disseminate knowledge Culture change imperative Responsibilities Time allocated “Copying” permitted Status Senior management buy-in Communities Leadership by example

Incentives for Knowledge Sharing Conditions Remove management levels Responsibilities Relegate Status Mask status Communities All are contributors, experimentation is encouraged

Incentives for Knowledge Sharing Conditions Responsibilities Academic research on online interactions Doctors v Nurses Relegate Status Communities

Incentives for Knowledge Sharing Conditions Remove management levels Responsibilities Works against soft reward of enhanced reputation Relegate Status Mask status Communities All are contributors, experimentation is encouraged

Incentives for Knowledge Sharing Shared commitment, obligation & co-dependence  vitality & trust Conditions Responsibilities Social interaction  clique & high risk exchange Status Provide for Communities Identity  common purpose

Incentives for Knowledge Sharing Conditions Responsibilities Social events Common language framework Space Status Provide for Communities

Incentives for Knowledge Sharing Shared commitment, obligation & co-dependence  vitality & trust Conditions Strong versus weak ties Responsibilities Social interaction  clique & high risk exchange Inhibited dissemination Status Provide for Communities Identity  common purpose Can’t be “created” Limits on membership

Incentives for Knowledge Sharing Infrastructure Ease of use Usability Usefulness of use is obvious Articulation Critical mass Boundary objects

Incentives for Knowledge Sharing Infrastructure Ease of use Usability Usefulness of use is obvious Articulation Critical mass Boundary objects

Incentives for Knowledge Sharing Infrastructure Usability Integration of tools with communities Articulation Critical mass Boundary objects

Incentives for Knowledge Sharing Infrastructure Usability Integration of tools with communities Articulation Critical mass Boundary objects

Incentives for Knowledge Sharing Infrastructure Usefulness of use is obvious Integration of tools with communities Ease of use Usability Articulation Critical mass Boundary objects

Incentives for Knowledge Sharing Infrastructure Usability Articulation classification schemes Critical mass repositories Boundary objects spaces and people

Incentives for Knowledge Sharing Infrastructure Usability Articulation classification schemes Ease of knowledge sharing Equal status Community ownership Exploitation of weak ties Transfer from oldies to newbies Critical mass repositories Boundary objects spaces and people

Incentives for Knowledge Sharing Infrastructure Buy-in and investment is crucial Usability Articulation classification schemes Ease of knowledge sharing Equal status Community ownership Exploitation of weak ties Transfer from oldies to newbies Critical mass repositories Boundary objects spaces and people

Incentives for Knowledge Sharing Rewards Conditions Infrastructure To jump start knowledge sharing For long-term compliance To help new members of staff To encourage experimentation For cross-team working To match “expectations” of personality types For “community” benefits For distributed staff To promote moral obligation For wide dissemination Move from knowledge as a private good to knowledge as a public good with appropriate support