Carolyn DeLuca Electronic Resources Librarian When Two Become Three Adding Staff to E-Resource Management Carolyn DeLuca Electronic Resources Librarian Dani Roach Head of Serials & Electronic Resource Acquisitions Kari Petryszyn Electronic Resources Management Specialist

Who we are 2011 ER&L

Agenda Bedazzle you with our riveting story Offer tips, tricks, and takeaways for staffing Explore both decentralized and centralized e-resource management Share customizable processes and documentation Q & A Watch for 2011 ER&L

How we got here: People FY 2004 FY 2010 Students Library Staff Gate Count (typical week in Fall) 8,247 40.59 FTE 12,729 9,022 39.44 FTE 21,587 2011 ER&L

How we got here: Services FY 2004 FY 2010 Hours open ILL Circulation 96 23,499 182,289 110 29,281 127,108 2011 ER&L

How we got here: Resources FY 2004 FY 2010 Print serials Online serials & databases Print subscriptions E-journal titles accessed $639,323 $350,513 4,012 16,077 $350,146 $992,302 1,657 44,791 2011 ER&L

Where are we headed? 2011 ER&L

Illustrate your story 2011 ER&L

Watch for trends 2011 ER&L

Decentralized management 2011 ER&L

How does decentralization work? http://www.flickr.com/photos/fatguyinalittlecoat/2909850055/ 2011 ER&L

Who does what? Start with an existing wheel… and make it your own. 2011 ER&L

Then e-books happened… 2011 ER&L

Roles and responsibilities revised 2011 ER&L

The message Speak your leaders’ language Present digestible sound bites Compare to management of print Invite your director to a departmental meeting. Follow the money. 2011 ER&L

Truthiness Give managers numbers AND stories. 70/30 2011 ER&L

Spring 2010 The event Spring 2010 2004

The opportunity Repurpose a position. Create your own opportunity. 2011 ER&L

The creation 2011 ER&L

The creation 2011 ER&L

Competing visions 2011 ER&L

Centralized management 2011 ER&L

Hiring Fit just as critical as job skills Temperament for the dynamic landscape of e-resources Customer-focused Team player that will work independently Consider how the new person will affect the team and the other players. 2011 ER&L

She’s here Background training Indoctrination Baptism by fire 2011 ER&L

Training 2011 ER&L

Tools and strategies IM Online tutorials from vendors Webinars from providers Meetings with other library staff Mix training styles Roles and responsibilities chart Have new employees meet individually with key departments and staff. Use vendor provided training materials. 2011 ER&L

Revise it again! 2011 ER&L

What we’ve improved Communications Internal External Statistics gathering Fleshing out ERMS Knowledge base accuracy Documentation and procedures Support to liaisons Add tangibles to your stories and numbers. 2011 ER&L

The unexpected outcomes Effect of new eyes, fresh energy, and enthusiasm New projects that weren’t on our list Broadened e-resources’ reach Someone to see the whole picture Freed up staff to work on other big picture projects 2011 ER&L

What we could have done differently Created an ERM department Hired a librarian Hired someone with more familiarity with certain tools Hired a front-end person instead of a back-end Grown scope of e-content Increase or decrease other library staff responsibilities as they pertain to ERM Hired web assistant/mini-programmer Waited 2011 ER&L

Gather your numbers and stories—create your anthology Chart who is doing what Share the whole picture with all stakeholders Consider dividing the work differently Revise chart and keep up to date Take advantage of, or create your own, opportunity UST LibGuides: "When Two Become Three" presentation documents 2004 DFL ERMI Report 2011 ER&L

Carolyn DeLuca cjdeluca@stthomas. edu Dani Roach dlroach@stthomas Carolyn DeLuca cjdeluca@stthomas.edu Dani Roach dlroach@stthomas.edu Kari Petryszyn petr6411@stthomas.edu 2011 ER&L

2011 ER&L