Behavior Assessment Tool (BAT) FY 2011-12 Presentation name | place or presenter | YYYY-MM-DD

Introduction & Purpose Behavior Assessment Tool (BAT) is Voith’s internally developed behavioral safety observation process. Universal approach to fostering positive human interaction and open communication. Deviating from process requirements may impact process quality and results. Observation interaction will facilitate for a feedback-rich environment on safety-related matters. User feedback on the process and its procedures is always welcomed and encouraged.

Process Tools Behavior Assessment Tool Procedure & Operational Guide Behavior Assessment Tool Definition Guide Behavior Assessment Tool Observation Sheet Observation Strategy (Example) Note: Tools can be electronically found within the safety section of The Voith System. Observation Strategy (Example)

Process Procedures Observer Selection: Safety Observers may be made up of Managers, Supervisors/Group Leaders, Team Leaders and Team Members (with approval from Facility Manager). Site Manager shall determine which employment levels are eligible to participate as observers.

Process Procedures Criteria for Becoming Observer: Safety Observers must have a positive and professional demeanor and have the desire to promote and improve employee health and safety. Must possess excellent communication skills and length of service shall be greater or equal to 12 months. Must have completed both the Safety New Hire Orientation Guide. Must be committed to adhering to all safety procedures/rules at all times. Observer length of service is recommended to be one year.

Process Procedures Facility Observation Strategy: Facility should develop an observation strategy to ensure that observations are performed on different individuals (to avoid duplication and to spread them out). Example: Have observers pull names out of a master roster until all employees have been observed (ensuring no name, no blame process requirement has not been compromised).

Process Procedures Preparing for the Observation: All BAT Safety Observations must be announced (prior to starting) to promote a positive & trusting environment/interaction between Observer & Observee. Observation Sheet and the Definition Guide (for reference) should accompany the Observer. The CBP’s, Standard Work Procedures and Job Safety Analyses should be consulted ensuring safety procedures are clearly understood. The safety observation can be performed on both hourly and salary employees (to include in the office).

Process Procedures Observation Frequency: Each observer shall conduct two formal observations per week (i.e. 10 Observers on the team would be required to conduct a combined total of 20 Observations per week). Focus of the observation being on interaction quality (two quality observations preferred over 4 poorly performed observations). The facility should train 10% of the overall population to conduct observations (i.e. 100 Voith employees would require a total of 10 active observers conducting 2 observations per week).

Process Procedures Observation Norms & Expectations: Each observation must be kept confidential (no names!). The Observer is to always announce their arrival and intention on conducting an observation. There should be no disciplinary action taken during the window of observation unless the Observee is clearly & intentionally attempting to sabotage the integrity of the process. The Observer shall observe for approximately 10 minutes without interrupting work performed unless the Observee or others are in imminent danger. Observer is to legibly and accurately fill out the Observation Sheet according to the requirements.

Process Procedures Observation Norms & Expectations: Upon completion of the observation, the Observer is take a few minutes and provide feedback to the Observee. He/she is to review all “safe behaviors” with the Observee first to reinforce the safe behaviors observed, followed by the behaviors that placed the Observee “at-risk”. The Observer should always attempt to link the at-risk behavior to the potential onset of an injury and answer any questions the Observee may have regarding the process. He or she must also never engage in any arguments with the Observee before, during or after the observation. The completed Observation Sheet must be submitted immediately to a predetermined location for data analysis.

Process Procedures Observation Data & Analysis: All Observation sheets should be analyzed by facility and/or safety leadership for the following purposes: safe & at-risk behavior trending, operational process improvements, physical hazard elimination/reduction, assessment of training quality and to help assess overall safety culture.

Process Procedures Removal of Obstacles to Safe Behavior: Details on all at-risk behavior’s will be found on all Observation sheets. The purpose behind capturing the what, when, where, why, solutions and whether the behavior was with Observee control is to understand the circumstances that facilitated for that behavior to occur in the first place.

Process Procedures Removal of Obstacles to Safe Behavior: When analysis complete, the facility and its leadership will have the information needed to adequately remove obstacles to safe behavior i.e. process, equipment, training, etc. Obstacles identified should have action plans developed to eliminate and/or reduce these barriers to safe behavior. Communicating the removal of obstacles to safe behavior is highly recommended (i.e. visual display boards, communicated at Shift Start Up/Town Halls, etc.)