5 Must Haves for Modern Financial Aid Rick Dwyer | CampusLogic 5 Must Haves for Modern Financial Aid 9/18/2018 2016 GASFAA Conference

The “Must Haves” Make the student experience digital & mobile Get rid of paper Automate FA processes Move FA to the cloud Understand your student population 9/18/2018 2016 GASFAA Conference

Make the student experience digital and mobile 9/18/2018 2016 GASFAA Conference

Reasons for student attrition 9/18/2018 2016 GASFAA Conference “The Cost of College Attrition at Four-Year Colleges & Universities,” 2013, the Educational Policy Institute

What do you expect for $50k? 9/18/2018 2016 GASFAA Conference

The Salad Analogy What you get: What you want: 9/18/2018 2016 GASFAA Conference

Most common complaints Process complexity, length and difficulty Paperwork complaints Phone system complaints 9/18/2018 2016 GASFAA Conference

Students want a better experience 9/18/2018 2016 GASFAA Conference

When did the iPhone debut? 9/18/2018 2016 GASFAA Conference

Pew research on mobile 36% of adults 18-29 report they go online “almost constantly” 15% of adults 18-29 rely on mobile broadband for internet access almost exclusively 13% of household incomes < $30k rely on mobile broadband for internet access 64% of Americans owned a smartphone in 2015, up from 35% in 2011 9/18/2018 2016 GASFAA Conference

Smartphone activities in 2014 9/18/2018 2016 GASFAA Conference

Get rid of paper 9/18/2018 2016 GASFAA Conference

Get rid of paper Financial Aid offices manage half a billion pages of financial aid documentation annually. Source: FAFSA Application Statistics, FinAid 9/18/2018 2016 GASFAA Conference

How much paper are you dealing with? “Paper files threatened to overrun our limited office space and managing paper with remote staff was almost impossible.” “We’re dealing with nearly 1,500 pieces of paper every award year.” “Verification management requires a full financial aid staff to answer hundreds of incoming questions and track down paper work to ensure completion.” “Mail goes back and forth four or five times—which means we’re document imaging four or five times. And if out-of-state parents can’t come in to sign, it further complicates the process.” 9/18/2018 2016 GASFAA Conference

Biggest Paper Culprits Custom Financial Aid Forms SAP Appeals Verification, Professional Judgements, C Code Resolution 9/18/2018 2016 GASFAA Conference

Service features available today Online portal to manage financial aid tasks Smart web forms for easy completion Secure document upload from any device Automated reminders & update notifications Built-in e-signature 9/18/2018 2016 GASFAA Conference

Digital, Guided, Personalized Printed Paperwork Fillable PDF Digital, Guided, Personalized 9/18/2018 2016 GASFAA Conference

Automate FinAid Processes 9/18/2018 2016 GASFAA Conference

Amazon & Starbucks “To scale effectively, a business should grow its revenues much faster than its costs. And one way that companies do that is to make big investments in technology and processes that substitute variable costs — such as labor — with fixed costs.” -Paul Oyer, Stanford econ professor, in Forbes 9/18/2018 2016 GASFAA Conference

Key financial aid processes Verification Professional Judgments C Code Resolution SAP Appeals Other Financial Aid Forms Authorization of Credit to Account Federal Work Study Forms Study Abroad Forms for Financial Aid Parent Data Override Forms Institutional Aid Applications 9/18/2018 2016 GASFAA Conference

What can you automate Task management – for you & your students Workflow driven file review process Pre-indexed document retrieval Automated student communications 9/18/2018 2016 GASFAA Conference

You benefit, too Reduce financial aid processing time Improve financial aid completion rates Increase enrollment and retention revenue Minimize student errors and exceptions Eliminate fax, scan, and index processes 9/18/2018 2016 GASFAA Conference

Move financial aid to the cloud 9/18/2018 2016 GASFAA Conference

What is the cloud? 9/18/2018 2016 GASFAA Conference

What is the cloud? Cloud Computing: data and applications stored in a remote location, but available on any web-connected device 9/18/2018 2016 GASFAA Conference

Why you should care about the cloud Fast, easy implementation Reduced IT efforts Automatic software updates Easier integration with SIS, Imaging Systems, others Secure by nature, no email, no fax, no hardcopy paper floating Embedded reporting provides information 9/18/2018 2016 GASFAA Conference

Notre Dame is “Cloud First” ND has embraced cloud computing as a cost-effective, flexible way to deliver increasing levels of functionality and performance at reduced costs Currently utilizing over 100 cloud services in their daily operations Capacity, Resiliency, Agility, Cost, Innovation Not coincidentally, the ND executive briefing quoted here is shared from a Google Docs site 9/18/2018 2016 GASFAA Conference

Faster, easier, implementation One-Month time-to-value Sponsor Kick Off Tech Kick Off Basic Setup > Week 2 Week 1 > Student Experience Training Student Comm- unication Week 3 Go Live! > Week 4 9/18/2018 2016 GASFAA Conference

Why you should care about the cloud ISIR Imports – The ISIR file can be imported, instantly updating students’ task lists and requirements. ISIR Corrections – ISIR corrections can be generated as a single file formatted for upload to the Department. SIS Integration – Update your ISIR in real-time to your SIS - Banner, CampusVue , Colleague, Jenzabar, or Oracle/PeopleSoft with minimal development. Imaging Systems – Retrieve pre-indexed documents and deliver them to a designated location on your network where you imaging system can import them. Awarding File Upload – Automate in minutes the upload of awarding files for generating digital and dynamic award letters, shopping sheets or other financial aid notifications 9/18/2018 2016 GASFAA Conference

Understand Your Student Population 9/18/2018 2016 GASFAA Conference

You have data, you need answers. What high school provides us with the most students? How about zip code? What’s our ratio or break out of Pell/sub/unsub students? What is our ISIR volume by degree type? By grade level? How does this year’s month-over-month ISIR volume compare to last year? The year before? How many single-parent students do we have? 9/18/2018 2016 GASFAA Conference

Make your data actionable 9/18/2018 2016 GASFAA Conference

Make your data actionable 9/18/2018 2016 GASFAA Conference

The “Must Haves” Make the student experience digital & mobile Get rid of paper Automate FA processes Move FA to the cloud Understand your student population 9/18/2018 2016 GASFAA Conference

Questions, answers, comments 9/18/2018 2016 GASFAA Conference

My Contact Info Rick Dwyer Rick.Dwyer@campuslogic.com 480.620.3110 9/18/2018 2016 GASFAA Conference