Introduction to Organisational Behaviour and Application to Management The Organisation – Summary Quiz

Quiz Each Friday there will be a quiz to see how much you have learned and remembered from the past week. If you do not score over 70%, then you have a lot of work to do! No books or notes are allowed. There are 20 questions. You must take the quiz without help from your friends.

Question 1 1 What is an organogram? a A diagram to show the structure of an organisation b A diagram to show the individuals in an organisation c A diagram to show where parts of the body are d A diagram showing the best way to the cake shop

Question 2 2 What is “work specialization”? a A special job for a special person b The degree to which one needs specialist knowledge to do a job c The degree to which a job is important d The degree to which tasks in the organisation are subdivided into separate jobs

Question 3 3 What is centralization? a

Question 4 4 What is “low formalization”? a

Question 5 5 Name two of the strengths of bureaucracy a b

Question 6 6 Which of these structures best suits a cost minimization strategy? a Mechanistic b Simple c Matrix

Question 7 7 Which of these explain why structures differ? a Organisation size b Technology c Geography d Environment

Question 8 8 What are simple, vertical, horizontal and spatial used to describe? a Types of building b Types of people c Types of structure d Types of strategy

Question 9 9 Name 3 of the seven characteristics of organisational culture a b c

Question 10 10 What is a “dominant culture”? a One that expresses the core values that are shared by a majority of the organisation’s members b One that expresses aggression within negotiations c One that has submissive personalities d One that has core values for a small department

Question 11 11 Which of these are negative aspects to a strong organisational culture? a Institutionalisation b Barriers to change c Barriers to diversity d Barriers to acquisitions and mergers

Question 12 12 Where does culture begin in an organisation? a

Question 13 13 Name the 4 ways of learning a culture a b c d

Question 14 14 What is “workplace spirituality”? a People praying at work b People working in a religious organisation c People seeking to find meaning and purpose in their work d People worshipping work

Question 15 15 Name the three selection stages in recruitment a b c

Question 16 16 Give 2 examples of “on the job” training a b

Question 17 17 Why do we evaluate performance? Give at least 3 reasons b c

Question 18 18 Name the 5 groups/people who could evaluate you a b c d

Question 19 19 What is a “change agent”? a

Question 20 20 Name Lewin’s 3 stage model of change a

Answers 1-6 Q Answers 1 a 2 d 3 The degree to which decision making is concentrated at a single point in the organisation. 4 Low formalization: Job behaviors are nonprogrammed; Employees have maximum discretion 5 Functional economies of scale; Minimum duplication of personnel and equipment; Enhanced communication; Centralized decision making 6

Answers 7-13 Q Answers 7 a,b,d 8 c 9 Innovation and risk taking; Attention to detail; Outcome orientation; People orientation; Team orientation; Aggressiveness; Stability 10 One that expresses the core values that are shared by a majority of the organisation’s members 11 A,b,c,d 12 The actions of the founders 13 Stories, rituals, material symbols, language

Answers 14-20 Q Answers 14 c 15 Initial, substantive, contingent 16 job rotation, apprenticeships, understudy assignments, and formal mentoring programs 17 Provides input to general human resource decisions; Promotions, transfers, and terminations; Identifies skill training and development needs; Provides performance feedback to employees; Supplies the basis for reward allocation decisions; Merit pay increases and other rewards 18 Self, peers, subordinates, line manager, customers 19 Persons who act as catalysts and assume the responsibility for managing change activities 20 Unfreeze, move, refreeze

Next week and after Day Activity Monday 22nd October Classes as normal Tuesday 23rd October Classes as normal, quiz Wednesday 24th October No classes, homework only Thursday 25th October Friday 26th October Monday 29th October Morning: lecture, afternoon: presentations and hand in reports Tuesday 30th October Wednesday 31st October Thursday 1st November Friday 2nd November Exam for 2 hours (8-10am)