Transform organizational productivity with Workplace Analytics 9/18/2018 9:06 PM Transform organizational productivity with Workplace Analytics Ryan Fuller, GM, Microsoft Workplace Analytics Kamal Janardhan, Partner GPM, Microsoft Workplace Analytics © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Transform organizational productivity with Workplace Analytics 9/18/2018 9:06 PM Transform organizational productivity with Workplace Analytics Ryan Fuller, GM, Microsoft Workplace Analytics Kamal Janardhan, Partner GPM, Microsoft Workplace Analytics © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Rise of the knowledge worker Many businesses, and the US economy, are increasingly dependent on knowledge worker productivity knowl·edge work·er noun an occupation characterized by non-routine cognitive work

Non-Routine = Very Difficult to Measure By definition, non-routine knowl·edge work·er noun an occupation characterized by non-routine cognitive work The Challenge: Non-Routine = Very Difficult to Measure

Microsoft Graph 1B+ meetings are created each month with Office 365 9/18/2018 9:06 PM To date, there have been 4 trillion emails sent in Office 365 1B+ meetings are created each month with Office 365 Social media Email Chat Contacts Microsoft Graph Documents Office 365 has over 100 million active users per month Knowledge workers across 123 countries use Office 365 Services Collaboration Calendar Search © Microsoft Corporation. All rights reserved.

Suite of tools to drive change Analyze & diagnose Workplace Analytics Measure Take action & change behavior Workplace Analytics MyAnalytics, Power BI, Teams

Workplace Analytics is now part of Office 365 Gain unprecedented insights from behavioral data in Office 365 Drive transformational impact and achieve new levels of productivity and engagement Privacy controls to meet your needs and compliance to protect your data

How does it work? + + = Organizational context 9/18/2018 9:06 PM How does it work? Organizational context Native Office 365 data + + = Unprecedented, quantified insights Meaningful outcomes Workplace Analytics uses calendar & email metadata, which typically provides 20+ hours of time use data per week for every knowledge worker in the organization Org context allows Workplace Analytics to analyze every meeting & message between all internal or external domains: teams, customers, vendors, & partners Clients are in the business of producing results. Pairing outcome data (e.g., sales attainment, employee engagement, worker productivity) enriches the analytics & the insights. Provides aggregated behavioral analytics to distinguish collaboration patterns associated with outcomes & comparative analysis within an organization (function, division, region) © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Number of meetings Number of emails Network size COUTNS

Number of meetings Number of emails Network size Focus time COUTNS Network size Focus time After-hours meetings After-hours email Fragmentation Email hours Meeting hours Multitasking hours Avg meeting length Avg meeting size Meeting frequency TIME Collaboration time Email frequency

Number of meetings Number of emails Network size Focus time COUTNS Network size Focus time After-hours meetings After-hours email Fragmentation Email hours Meeting hours Multitasking hours Avg meeting length Avg meeting size Meeting frequency TIME Collaboration time Email frequency NETWORKS Internal network size External network size Internal collab time External network growth External collab time Internal network growth Internal meeting hours External meeting hours Internal email hours External email hours After-hours external email hours After-hours external meeting hours After-hours internal email hours After-hours internal meeting hours Avg external meeting count Avg internal meeting count Avg internal meeting size Avg external meeting size

Number of meetings Number of emails Network size Geography Department COUTNS Network size Focus time After-hours meetings After-hours email Fragmentation Email hours Meeting hours Multitasking hours Avg meeting length Avg meeting size Meeting frequency TIME Collaboration time Email frequency NETWORKS Internal network size External network size Internal collab time External network growth External collab time Internal network growth Internal meeting hours External meeting hours Internal email hours External email hours After-hours external email hours After-hours external meeting hours After-hours internal email hours After-hours internal meeting hours Avg external meeting count Avg internal meeting count Avg internal meeting size Avg external meeting size Geography Avg meeting time w/ geo Avg geo meeting time Avg email time w/ geo Avg geo email time Geographic insularity Avg geo network size Avg geo external network size Avg geo internal network size Avg geo external meeting duration Avg geo internal meeting duration Avg geo focus time Avg geo after-hours time Department Avg meeting time w/ dept Avg dept meeting time Avg email time w/ dept Avg dept email time Departmental insularity Avg dept network size Avg dept external network size Avg dept internal network size Avg dept external meeting duration Avg dept internal meeting duration Avg dept focus time Avg dept after-hours time Hierarchy Avg meeting time w/ level Avg level meeting time Avg email time w/ level Avg level email time Insularity by level Avg level network size Avg level external network size Avg level internal network size Avg level external meeting duration Avg level focus time Avg level after-hours time 1:1 time w/ manager Skip-level exposure 1:1 frequency Role Avg meeting time w/ role Avg role meeting time Avg email time w/ role Avg role email time Insularity by role Avg role network size Avg role external network size Avg role internal network size Avg role internal meeting duration Avg role focus time Avg role after-hours time ORG STRUCTURE

CRM Performance scores Engagement surveys Number of meetings Number of emails COUTNS Network size Customer network breadth Customer network depth Cost to serve Deal stage collaboration time Percent of opportunities won Account prioritization Opportunity sponsor collaboration Pre opportunity collaboration Internal role diversity CRM Top performer internal network size Top performer external network size Collaboration time by performance After-hours time by performance Manager 1:1 time by performance Skip-level interaction by performance Focus hours by performance Interdepartmental collaboration time by performance Intradepartmental collaboration time by performance Performance scores Highly engaged internal network size Highly engaged external network size Collaboration time by engagement level After-hours by engagement level Manager 1:1 time by engagement level Skip-level interaction by engagement level Focus hours by engagement level Interdepartmental collaboration time by engagement level Intradepartmental collaboration time by engagement level Engagement surveys Focus time After-hours meetings After-hours email Fragmentation Email hours Meeting hours Multitasking hours Avg meeting length Avg meeting size Meeting frequency TIME Collaboration time Email frequency NETWORKS Internal network size External network size Internal collab time External network growth External collab time Internal network growth Internal meeting hours External meeting hours Internal email hours External email hours After-hours external email hours After-hours external meeting hours After-hours internal email hours After-hours internal meeting hours Avg external meeting count Avg internal meeting count Avg internal meeting size Avg external meeting size Geography Avg meeting time w/ geo Avg geo meeting time Avg email time w/ geo Avg geo email time Geographic insularity Avg geo network size Avg geo external network size Avg geo internal network size Avg geo external meeting duration Avg geo internal meeting duration Avg geo focus time Avg geo after-hours time Department Avg meeting time w/ dept Avg dept meeting time Avg email time w/ dept Avg dept email time Departmental insularity Avg dept network size Avg dept external network size Avg dept internal network size Avg dept external meeting duration Avg dept internal meeting duration Avg dept focus time Avg dept after-hours time Hierarchy Avg meeting time w/ level Avg level meeting time Avg email time w/ level Avg level email time Insularity by level Avg level network size Avg level external network size Avg level internal network size Avg level external meeting duration Avg level focus time Avg level after-hours time 1:1 time w/ manager Skip-level exposure 1:1 frequency Role Avg meeting time w/ role Avg role meeting time Avg email time w/ role Avg role email time Insularity by role Avg role network size Avg role external network size Avg role internal network size Avg role internal meeting duration Avg role focus time Avg role after-hours time ORG STRUCTURE

Top performers have 30-40% larger internal networks than peers and spend 33% more time with customers

High correlation between engagement and behavioral data (e. g High correlation between engagement and behavioral data (e.g., calendar fragmentation, discretionary effort, and network size)

ICs that work 120% more hours than peers are 33% more likely to be disengaged & twice as likely to view leadership unfavorably

9/18/2018 9:06 PM Deep body of work Employee Burnout Is a Problem with the Company, Not the Person 04.06.2017 It’s 10 AM. Do You Know What Your Sales Reps Are Doing? 03.10.2017 Being Engaged at Work Is Not the Same as Being Productive 02.16.2017 Why the French Email Law Won’t Restore Work-Life Balance 01.06.2017 What Great Managers Do Daily 12.14.2016 16 HBR articles published by or about Workplace Analytics in last 3 years; frequent coverage in top tier business press Measuring Your Employees' Invisible Forms of Influence 11.07.2016 How Microsoft Used an Office Move to Boost Collaboration 10.11.2016 The Paradox of Workplace Productivity 04.19.2016 What Work Email Can Reveal About Performance and Potential 02.10.2016 What Makes Great Salespeople 07.08.2015 How to Finally Kill the Useless, Recurring Meeting 03.17.2015     A Primer on Measuring Employee Engagement 11.17.2014 3 Behaviors That Drive Successful Salespeople 08.20.2014 Quantify How Much Time Your Company Wastes 05.28.2014 Collect Your Employees' Data Without Invading Their Privacy 09.24.2014 Your Scarcest Resource 05.01.2014 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

New solutions for big problems 9/18/2018 9:06 PM New solutions for big problems Address Collaboration Overload Break Down Organizational Silos Up-level Manager Practices Accelerate Acquisitions Root Out Process Inefficiencies Drive Sales Productivity Transform the Employee Experience Workspace Planning © Microsoft Corporation. All rights reserved.

9/18/2018 9:06 PM Driving increased sales with a WpA Top Performer Analysis Workplace Analytics engagement with a Fortune 500 Technology company’s Sales division Diagnose Identified WpA Top Performance Drivers Change Implemented change program Program: Sales Enablement and HR partnered to develop training programs for managers. Tools: Field rep dashboards to drive change by tracking behaviors against peers and benchmarks Manager dashboards to arm front-line managers with actionable insights Program Results 29% of field reps adopted the recommended new sales framework Early adopters achieved 130% of their sales quota, relative to 70% of the reps who did not $237 million Measure Tracked progress of change Over 3 quarters, leaders adopting the new sales framework outperformed other teams by WpA Diagnosis Top Sales Quota Achievers in the Sales organization exhibit 3 distinct behaviors: Dedicate adequate time to customers and prospects Maintain a large internal network Allocate time to and receive attention from internal management © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

CASE: Uncover “shadow” partner activity What they thought it was… 44% of employees spent at least 1 hr/wk with Channel Partners Only 17% of total hours with Channel Partners comes from employees in the Channel org 700 EMPLOYEES No discernable correlation between time spent and bookings earned from a partner 7,000 EMPLOYEES …what it really was! 2M hours (or $200M) >50% of the time had no value 1M hrs wasted per year *TIME SPENT IN DIRECT PARTNER CONTACT (EMAIL & MEETINGS) *OR THE EQUIVALENT OF 500 FULL-TIME EMPLOYEES *NO CORRELATION WITH ENTERPRISE VALUE

Macy’s Workplace Analytics success story 9/18/2018 9:06 PM Macy’s Workplace Analytics success story © Microsoft Corporation. All rights reserved.

Macy’s technology goal 9/18/2018 9:06 PM Macy’s technology goal Foster innovation and employee engagement to attract top talent and boost productivity © Microsoft Corporation. All rights reserved.

Using Workplace Analytics 9/18/2018 9:06 PM Using Workplace Analytics Measure outcome Implement change Identify opportunities Workplace Analytics Time is Money Program Workplace Analytics Employee Engagement Surveys MyAnalytics MyAnalytics © Microsoft Corporation. All rights reserved.

9/18/2018 9:06 PM Workplace Analytics metrics provided valuable insights about Macy’s Technology division collaboration norms, management practices and business processes Diagnose Developers Relationships inside the organization Internal network size Internal network breadth Time spent in meetings Time spent in email Geographic insularity Department network depth Vendor dependency Recurring meeting ratio Organizational load index Time to think Managing and developing employees 1:1 manager meetings Executive facetime Leadership interactions Training and coaching Network velocity Network efficiency Manager centralization Time fragmentation Network centrality Customer centricity Business processes Process cost Geographic fragmentation Process dispersion Process velocity Process duration Product Managers IT Support UX Designers Architects © Microsoft Corporation. All rights reserved.

9/18/2018 9:06 PM Diagnose Workplace Analytics metrics were correlated to Macy’s employee engagement survey data + Workplace Analytics Metrics Employee engagement surveys = Insights into innovation, enablement & engagement opportunities © Microsoft Corporation. All rights reserved.

Diagnose Workplace Analytics identified key areas for innovation and engagement improvement Meeting sprawl reduction More focus time After hours workload reduction Collaboration norm improvements Reduce large meeting sizes with a high degree of functional redundancy Provide more white space on the calendar for planning & development Improve work-life balance with less after hours work Reduce the organizational load employees place on each other

9/18/2018 Diagnose Change Implemented a “Time is Money” change management program incorporating MyAnalytics dashboards Time is Money Program Six sessions conducted across 12 weeks for 12 opt-in working teams, representing 600 employees. Each team selects new working norms. Tools MyAnalytics dashboard provides employee-level collaboration baselines and goal-setting capability. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Average calendared focus hours 9/18/2018 Change Measure Progress of “Time is Money” program is tracked at the team level using Workplace Analytics Average calendared focus hours Average calendared focus hours per week 12 week program Development teams purposefully calendared up to 5 hours/week in focus time, increasing their opportunity for coding, planning and productivity. Month © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Average Organizational Load* Imposed 9/18/2018 Measure Progress of “Time is Money” program is tracked at the team level using Workplace Analytics Average Organizational Load* Imposed Role modeling effective and efficient meeting and email behaviors during the program reduced the average employee organizational load by up to 50% for some of the teams initially imposing a large organizational load. Average Employee Organizational Load Hours Imposed per week 12 week program *Organizational load = number of person hours, in terms of emails sent and meetings organized, that an employee generates for the organization in a week Month © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/18/2018 Measure Employees continue to track and improve their working norms using their MyAnalytics dashboards On-going access to MyAnalytics dashboards allows employees to select new collaboration goals and to track progress on norms selected during the program. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Perception of Macy’s as an innovative and flexible place to work improved significantly Increased productivity I’m more deliberate about planning and protecting my focus time I learned I am more productive when I multitask less. Improved delegation My productivity increased because I declined meetings I didn’t need to attend I delegate more purposefully    Active planning Better norms

Impact to date is promising, resulting in a larger roll-out of the program Reduced meeting hour attendance by up to 4 hours per week Calendaring focus blocks up to 4 hours more per week Even with increased demand, maintained or decreased after-hours work Reduced organizational load by up to 50% Meeting sprawl reduction More focus time After hours workload reduction Collaboration norm improvements

Privacy & security 9/18/2018 9:06 PM Customer is in control Population scope is configurable Only metadata (header-level) is analyzed © Microsoft Corporation. All rights reserved.

Workplace Analytics FastTrack | Ensure customer success Get you up and running Onboard and set up solution Make you successful from the start Provide platform training and help create analysis plan Empower you with guidance Show you how to generate actionable insights on ongoing basis

Consulting services Collaboration overload Employee engagement Develop hypotheses Set up analyses plan Baseline behaviors Analyze & iterate Compile & share findings Provide change recommendations Sales productivity Workspace planning Process efficiency Custom approach

Targeted, deep set of partner relationships Why the French Email Law Won’t Restore Work-Life Balance 01.06.2017 It’s 10 AM. Do You Know What Your Sales Reps Are Doing? 03.10.2017 Employee Burnout Is a Problem with the Company, Not the Person 04.06.2017 Your Scarcest Resource 05.01.2014 Targeted, deep set of partner relationships

Targeted, deep set of partner relationships Why the French Email Law Won’t Restore Work-Life Balance 01.06.2017 It’s 10 AM. Do You Know What Your Sales Reps Are Doing? 03.10.2017 Employee Burnout Is a Problem with the Company, Not the Person 04.06.2017 Your Scarcest Resource 05.01.2014 Targeted, deep set of partner relationships

Targeted, deep set of partner relationships

9/18/2018 9:06 PM Demo © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Machine Learning Workplace Analytics Vision Breadth Intelligence Solutions Comprehensive, normalized convergent set of activity signals generated by your knowledge workers as they create and consume content. Enabling organizational change through intelligent, personalized solutions built on industry insight, the richness and fidelity of the Microsoft Graph and machine learning. Enable you, a leader to express organizational intent and you, a knowledge worker to express productivity intent that Workplace Analytics diagnoses, implements and measures. Microsoft Machine Learning Microsoft Graph

Office Clients (Outlook, Word, etc.) SharePoint/ One Drive Skype /Teams Dynamics 365 LinkedIn Workday Salesforce (SAP) 9/18/2018 9:06 PM Workplace Analytics Deep Dive Exchange version WPA Launch Requirements Office 365 (MT / Public commercial) Supported as per OST EXO Hybrid supported with MCS scoped engagement Office 365 (vNext / DonMT) Office 365 (Dedicated ANSI) Most customers migrating to DonMT Sovereign Clouds (Gallatin, Black Forest, ITAR, GCC) To be evaluated for future support © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Connected analytics The key to high performance 9/18/2018 9:06 PM Connected analytics The key to high performance Change behavior with targeted goals and programs Diagnose and validate hypotheses Measure the impact and optimize © Microsoft Corporation. All rights reserved.

Diagnose and validate hypotheses 9/18/2018 9:06 PM Diagnose and validate hypotheses © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Change behavior with targeted goals and programs 9/18/2018 9:06 PM Change behavior with targeted goals and programs © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Measure the impact and optimize 9/18/2018 9:06 PM Measure the impact and optimize © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Connected analytics The key to high performance 9/18/2018 9:06 PM Connected analytics The key to high performance Change behavior with targeted goals and programs Diagnose and validate hypotheses Measure the impact and optimize © Microsoft Corporation. All rights reserved.

See our other sessions at Ignite… 9/18/2018 9:06 PM See our other sessions at Ignite… Name Product focus Date/time BRK2112 Drive behavior change with actionable personal insights in Office 365 Speakers: Peter Bergen, Noelle Beaujon MyAnalytics Weds 4-5:15 BRK2137 Identify and target change to drive transformation and help combat collaboration overload Speakers: Chantrelle Nielsen, Rob Cross, Scott Ruble Workplace Analytics Thurs 12:30-1:45 BRK2431 Drive adoption and business impact with personal productivity insights to transform how you work Speakers: Catherine Pidgeon, Nathan Barnett Thurs 4:30-5:45 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Discover more Learn more office.com/workplaceanalytics 9/18/2018 9:06 PM Discover more Learn more office.com/workplaceanalytics Explore powerful stories insights.office.com Engage with us Microsoft Tech Community © Microsoft Corporation. All rights reserved.

9/18/2018 9:06 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Workplace Analytics vision Breadth Solutions Intelligence Promise A comprehensive convergent set of activity signals generated by your knowledge workers as they create and consume content in your organization. Enable organizational leaders and knowledge workers to express productivity intent that is translated into in context, workflows in Office Office Clients that implements that intent. Leveraging the richness of activity signals Office 365 to create personalized productivity and organizational change based on industry insight, Microsoft Graph and machine learning. Investments Comprehensive set of data types including Skype, CRM as well as non Microsoft data Classify and Normalize on import, raw data upload, data export Extension of organizational insights Collaboration Overload investments around Focus Time, After Hours, Email + Calendar Organizational Network Analysis Human Resource Management Insights New behavioral KPIs and Business Insights that tie activity to cost. ML powered personalized insights and suggestions Microsoft Graph Microsoft Machine Learning Product Workplace Analytics provides organizational and end user analytics platform and solutions Professional Services Partners and Microsoft services provide customized analysis and recommendations that complements Workplace Analytics capabilities

Workplace Analytics Architecture MS subscription hosted in the USA WW Multi Tenant (No support for sovereign cloud) 9/18/2018 9:06 PM Workplace Analytics Architecture Office Clients (Outlook, Word, etc.) SharePoint/ One Drive Skype /Teams Dynamics 365 LinkedIn Workday Salesforce (SAP) Office 365 Workplace Analytics Metadata Mail Sender Address Send Date Recipient list Subject Importance Sensitivity Attachment Flags Solution Components Exchange Online Web and Middle Tier (UX, Access Control, Dashboards) Calendar Appointment Time Attendee list (accept decline tentative) Organizer address Subject Importance Sensitivity Attachment Flags Location Query Model Generator Data Processor Data Pipeline Mail Sender Address Send Date Recipient list Subject Importance Sensitivity Attachment Flags HR Data HR Metadata Email Address Organization Function Location Level Layer Manager Exchange On Premise Calendar Appointment Time Attendee list (accept decline tentative) Organizer address Subject Importance Sensitivity Attachment Flags Location © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Web and Middle Tier (UX, Access Control, Dashboards) 9/18/2018 9:06 PM Office 365 Workplace Analytics Metadata Mail Sender Address Send Date Recipient list Subject Importance Sensitivity Attachment Flags Web and Middle Tier (UX, Access Control, Dashboards) Exchange Online Query Model Generator Calendar Appointment Time Attendee list (accept decline tentative) Organizer address Subject Importance Sensitivity Attachment Flags Location Data Processor Data Pipeline Mail Sender Address Send Date Recipient list Subject Importance Sensitivity Attachment Flags HR Data HR Metadata Email Address Organization Function Location Level Layer Manager Exchange On Premise Calendar Appointment Time Attendee list (accept decline tentative) Organizer address Subject Importance Sensitivity Attachment Flags Location © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Integrated analytics | Key to high performance 9/18/2018 9:06 PM Integrated analytics | Key to high performance Identify organizational patterns of success Cascade org goals & targeted benchmarks Measure progress against goals Use your time more effectively © Microsoft Corporation. All rights reserved.