Groupware What are the goals of a groupware system? Facilitation Coordination Cooperation Augmented, supported production Is efficiency the goal? How can you be efficient with things you don’t know about? (tacit knowledge) Is hardware and software are only improvement?

Technological Progress Knowledge Appliances PIM, PKM, PVC What if everyone had Lotus Notes and knew how to use it? KM and economic efficiency People-centric People as k units? “A matter of economic faith” Categorization and Organization Personal, Group, Corporate taxonomies?

YouServ Is simply sharing the answer? Is P2P the real difference? Corporate policies Personal reputation & accountability Drag and Drop to the Desktop Personal connotation Distributed storage (and retrieval) Uptime & replication Up to date, dynamic searching Ad hoc group coordination

Basic Support for Coop Work How about basic support for individual work first? Applications Training Web software is first platform for CSCW on the interenet Will it be the last? Will others use the network, not the applications? Data stream exchange medium? Servers as shared workspaces Events and activity awareness What’s new Who’s working Let users control sharing and workgroups

Experiments with Oval How relevant is this now? Agents as metaphor, not applications Customization Links among objects Sharing Db Objects Mail? What’s right about this system? Is everything possible with Web standard applications and protocols?

Expertise Recommender Finding help within the organization Just in time help Intricacies of locating expertise What if this scaled to the Web? Validity of skill assessment Meta data issues When do people need experts? Situations, projects General education Who’s busy? Technical Support