Re-Engineering the Mailer-Post Interface John Wells, IPC Technology REMPI British Computer Society Brussels 20 November 2000 Re-Engineering the Mailer-Post Interface John Wells, IPC Technology 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 2

International Post Corporation A cooperative of 21 Posts, founded 1989 Canada, USA (2) All European Union Members (15) Other European (4): Cyprus, Iceland, Norway, Switzerland Board includes CEOs from Posts of Canada, Denmark, France, Germany, Greece, Ireland, Netherlands, Spain, United Kingdom and United States Common services & project management for members Co-operation agreement with: The Universal Postal Union (189 members) PostEurop (42 members) 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

IPC Core Business Improve Quality of Service Measure Quality Help members to improve services and products Open avenues towards the future Provide market information Help members to ensure interoperability; to pool their international mail competencies Build and maintain an inter- company pricing system Measure Quality Improve Quality of Service 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Quality of Service - Achievements Speed target 85% Reliability target 97% 20 40 60 80 100 J+1 J+2 J+3 J+4 J+5 J+6 J+7 J+8 J+9 J+10 % Delivered 70.8 99.7 99.8 90.7 96.3 98.2 98.9 99.4 99.6 Cumulative 99 Cumulative 94 43.5 69.1 84.3 92.4 96.2 98.0 98.9 99.3 99.6 2 days less to reach 99% 1994 Target 80% 1999 58 20 6 1.9 0.7 0.5 0.2 0.1 13 Up 61% More in 2 days than in 3 before 1994 36 26 15 8 4 2 1 0.4 0.3 Slide Ross Hinds 13.03.00 10.00 h Updated from The Unex 1999 System UNEX Executive Management Summary Report System Performances, Country System & City System, QS Results Number 1, Full Year 1999, p 20 graph 2.1 UNEX Official QS Results in 1999 (checked dark blue line: 1999 results and Ross Hinds calculated the yellow 1999 bars) 19/09/2018 © IPC Technology, ipc-jw11782a-rempi: Introduction and Objectives 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Progress needs Process Integration Posting Sorting Centre Office of Exchange Airline Addressee Delivery Office Data Forward - Address Image for Sorting - Letter Volume for Production Planning Data Backward - Letter Ids for quality of service measurement - Tracking requested by customer Post Computer Tracking Data Customer Belgique België F 17.00 Rue de la Fusée 100 Centre Mercure IPC Technology 1130 Brussels .00 17 Technology IPC .00 17 Technology IPC 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Process Integration Benefits Faster, more reliable, more efficient postal services Flexible accounting / invoicing Item tracking; acceptance / delivery confirmation Delivery service & customised performance reporting Electronic addressing & Address printing services Improved redirection Fixed date delivery; delivery to suit recipient Data imaging and capture services Mailroom & mail distribution outsourcing 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Preconditions Massive infrastructure investment to allow tracking and process control at individual item level Concepts proven using IdTags Endorsed by UPU Committee 8 Major investments needed Effective Data Exchange with Mailers Concepts to be proven = The REMPI Project 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

REMPI: Re-Engineering the Mailer-Post Interface a 2½ year pilot project Readers Digest Motivation Marketing Lufthansa Airplus PrintCom (Hybrid Mail) aimed at major mailers Objective: develop and evaluate a new, electronic, interface to postal services 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

REMPI Objectives Develop and practically evaluate a new, electronic, interface to postal services Submission Status Reporting Customer Applied Item Identifiers Data Capture, Exchange and Use Electronic Accounting & Payment Evidencing Proof of Posting & Customer Information Access Customer Applied Item Identifiers Data Capture, Exchange and Use Electronic Accounting & Payment Evidencing Acceptance Control & Item Verification Royal Mail SWINDON GBSN34RD 1st Class AB1XY A1B2C D3E4 567890 : 24/06/99 : £00.26 Customer Applied Item Identifiers Data Capture, Exchange and Use EDIFACT-Messages UNA:+.?'UNB+UNOA:3+1234567890+DPAG_DAZ+981105:1145+99999999999+KEYR EF+++++1'UNH+1111111111+ORDERS:D:96A:UN'BGM+999+199811050001+9'DTM+9 4:19981103:102'DTM+358:19981104:102'DTM+9:19981107:102'FTX+ZZZ+++DIGITALS IGNATURE'FTX+CUR+++CUSTOMERDATA123'NAD+PR+12340000'NAD+GN+ Customer Applied Item Identifiers Digital Postage Mark 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Yesterday’s Mailer-Post Interface Investment “Island” A Investment “Island” B POST MAILER Information Barrier 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

The REMPI Mailer-Post Interface 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

REMPI Project Phases Specification Design & Development Pilot Operations Evaluation 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Specification Customer Requirements Postal Operator Requirements Overall System Architecture Functional and Architecture Design Initial Message definitions Indicium Content & Layout selection Item Identification Draft Standard Pilot Customer Selection & Sign-up 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

In mailpiece franking area or address block Information Exchange S27: Architecture S28: 2-d Symbols S25: Data Constructs Customer Applied Id’s CEN DPM Applications DPM Print Quality In mailpiece franking area or address block item identifier accounting & security data customer data Electronically, by EDI Pre-Announcement Statement of Mailing Submission Statement of Induction Statement of Account Responses to above EDI Messages: PREANN, SMS, SOI, SOA APERAK, SMSACK, SOIACC, SMSAGR EDI over Internet Enquiry services Service & Tariff data Quality of Service Reports Tracking & Tracing Web Browser / Server 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Electronic Data Interchange Pre - Announcement Planning Time Post Mailer Acknowledgement Interchange SMS A1 SMS B4 SMS A2 Production Acknowledgement Modification record If shipment details are not correct Acknowledgement Statement of Induction Acknowledgement Revenue Protection SoIAcceptance or Modification Report Acknowledgement SMSAgreement or Modification Report Acknowledgement 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Design & Development Secure Accounting System Announcement System Transaction flow Industry prototypes DPM Print Physical Mail Handling Infrastructure Mail Generation System Mail Finishing Mail flow Existing systems Database Hub Deutsche Post Data Integration Mail Acceptance Office / System Royal Mail CIS Server Web Browser Mailpiece Verification System 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Events & More Pilot Operations Lufthansa Airplus 6 Oct 1999 to 31 May 2000 Events & More Readers’ Digest Motivation Marketing 31 Jan 2000 to 31 May 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Evaluation (1) Technically feasible Operationally feasible Low cost operations Acceptable to users Staff acceptance needs more automation Labour & environmental impact positive but small 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Evaluation (2) Message modifications XML message support Announcement System enhancements Message Hub extensions Acceptance System functionality / Hub interface Validation System automation 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Evaluation (3) Further trials needed Infrastructure & Integration DPM in address block Automated reading of DPMs SMS data capture from mail production Detection of small discrepancies Item tracking and interception Reconciliation of unsigned SMS with SoA Infrastructure & Integration Tracking Digital Postage Marks Electronic docketing Internet Legacy systems Incentives to achieve rapid penetration 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

The Future …. ? e@sy SPIDER Standards Product Integration 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Supply contact data now, or send to to be placed on the mailing list Interested in more? REMPI CD-ROM Public Reports and Message Specifications to be published in 1-2 months Supply contact data now, or send to john.wells@ipc.be to be placed on the mailing list 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

Questions & Discussion ? Questions & Discussion 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000 19/09/2018 © IPC Technology, ipc-jw12188a-rempi REMPI: Re-Engineering the Mailer Post Interface - BCS, Brussels, 20 November 2000

REMPI 2 Euro